Account Management Support Jobs

2 jobs found

15d ago

Global Tier 1 Service Desk Technician

KBR Houston, TX

Houston, TX

15d ago

Full time Account Management Active Directory Application Support

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Job Description

Join KBR’s global IT support network as a Global Tier 1 Service Desk Technician based in Houston with hybrid work options. This role provides first-line assistance for account administration, hardware, software, access, and authentication issues within a follow-the-sun service model, guided by ITIL and ITSM practices to keep incidents and service requests moving smoothly.

Responsibilities

Provide first-contact technical support via phone, chat, and ticketing systems for account administration, hardware, software, and access-related issues.
Answer and triage incoming contacts while meeting established service level objectives.
Use knowledge base articles and approved procedures to diagnose and resolve Tier 1 issues whenever possible.
Support user account management, password resets, and multi-factor authentication (MFA) administration.
Deliver clear, customer-focused service and translate technical information for non-technical users.
Create, update, manage, and resolve Incident and Request records within ServiceNow following ITIL best practices.
Document troubleshooting activities, resolution steps, and customer communications thoroughly.
Monitor and manage ticket queues to ensure compliance with SLAs.
Escalate issues to appropriate Tier 2 or Tier 3 teams when additional expertise is required.
Ensure incidents and requests are properly categorized, prioritized, and routed.
Contribute to the creation and maintenance of knowledge base articles, procedures, and support documentation.
Identify opportunities to improve processes, automation, and self-service capabilities.
Participate in ongoing technical and professional development, including role-related certifications and training.
Engage in rotational support coordination during high-volume periods and major incidents.
Collaborate effectively with teammates, supervisors, and end users across regions and cultures.
Support a 24x7x365 service organization through assigned shifts, including nights, weekends, and holidays.

Requirements

High school diploma or GED required.
0 to 2 years of experience in a service desk, help desk, technical support, or customer support environment.
Experience using ServiceNow ITSM or a comparable enterprise ticketing platform.
Working knowledge of Microsoft 365 applications and Windows desktop operating systems.
Experience supporting Active Directory, Azure AD, password management, and MFA solutions.
Familiarity with remote support tools and collaboration platforms such as Microsoft Teams.
Understanding of incident management, service request fulfillment, and basic troubleshooting methodologies.
Ability to document support activities accurately and follow established procedures.
Strong verbal and written communication skills.
Excellent customer service, interpersonal, and problem-solving abilities.
Ability to work independently and manage competing priorities in a fast-paced environment.
Ability to collaborate with diverse teams across multiple regions and time zones.
Capacity to work assigned shifts, including nights, weekends, and holidays in a 24x7x365 environment.

Technologies

ServiceNow ITSM
Microsoft 365
Windows
Active Directory
Azure AD
Multi-factor authentication (MFA) solutions
Microsoft Teams
macOS
iOS

Benefits

401K plan with company match
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D
Flexible spending account
Disability insurance
Paid time off
Flexible work schedule

Work Environment & Physical Requirements

Remote, hybrid, or office-based work setup depending on needs and location
Participation in a 24x7x365 shift-based support operation, including nights, weekends, and holidays
Ability to remain at a workstation for extended periods while assisting users via phone, chat, and ticketing systems
Reliable high-speed internet connectivity required for approved remote or hybrid work arrangements

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2mo ago

Technical Support Administration - Key Management Infrastructure

CACI North Charleston, SC

North Charleston, SC

2mo ago Closed

$75k - $158k/yr Full time Account Management Administrative Support Credential Management

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

This cleared Technical Support Administration role supports a Key Management Infrastructure Help Desk program for DoN and government customers from onsite North Charleston, SC, focusing on KMI account configuration, COMSEC, and VPN support.

Responsibilities

Collect and analyze help desk data to identify current and emerging support needs.
Deliver trend analyses on a weekly, monthly, quarterly, and yearly basis.
Manage KMI account configuration records, ensuring up-to-date configuration management.
Liaise with Department of the War (DOW) COMSEC accounts to maintain firewall functionality supporting KMI VPN connectivity.
Support account inventory actions and troubleshoot technical issues.
Monitor, track, and support COMSEC inventory activities in accordance with NSA directives and service level policy.
Provide customer support to US Navy, US Marine Corps, and US Coast Guard.

Requirements

Active Secret clearance required to start.
Minimum 5 years of experience with C4IRS systems.
At least 5 years of Key Management Infrastructure experience.
At least 5 years of COMSEC experience.
Solid background in network engineering or configuration.
Strong interpersonal and communication skills for customer and team collaboration.
Analytical and problem-solving abilities.
Strong organizational and time management capabilities.
Proficiency with Microsoft Office applications.

Technologies

Microsoft Office

Benefits

Flexible time off
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits

Job Details

Job ID: 325031
Job Title: Technical Support Administration - Key Management Infrastructure
Job Category: Information Technology
Time Type: Full time
Location: North Charleston, SC (onsite)
Salary: $75,200 - $158,100 per year
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Travel: Up to 10% in Continental US

What you can expect

A culture of integrity
An environment of trust
A focus on continuous growth

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