Senior Help Desk Technician

Paragon Technology is hiring a Senior Help Desk Technician in Norfolk, VA (onsite) with a salary range of $70,000 to $80,000 per year. In this role, you will provide full-range computer and systems support for USTRANCOM’s JECC while also leading a Help Desk cadre of 5 to 7 people. If you value hands-on technical work, structured support operations, and clear responsibility for end-user outcomes, this position is built for that.

Responsibilities

• Deliver full-range computer and systems support by responding to user requests for computer technical support, multi-function device support, account permissions management, troubleshooting, and computer or peripheral installations.
• Provide general supervision to a 5-7 person Help Desk cadre, including defining the scope and objectives for general system maintenance, managing Help Desk priorities, and overseeing ticketing queues.
• Maintain, administer, back up, restore, report on, and perform general maintenance for primarily Windows OS hardware/software, along with software applications commonly used within DoD environments.
• Support on-call and after duty hours coverage, including operationally critical support through holidays and staff absences, after-hours response, and incident response support services.
• Manage access accounts and role-level privileges associated with user permissions and system access requirements.
• Support end user hardware, software, and application needs through both remote and desk-side engagement.
• Assist with inventory management and control, including managing new and ongoing inventory, documenting inventory changes, supporting unit hand-receipting processes, assisting with deployment kit management, and executing related documentation.

Requirements

• At least 3 years of experience providing Help Desk support.
• Experience across a wide range of support actions, including remote and desk-side support in a Microsoft Windows 10-based environment.
• Current Secret Required.
• Current Security+ certification with one or more listed technologies: Cloud+, GICSP, SCCP, GSEC, CASP+, CCNP Security.
• Bachelor’s Degree in a related area, which may be offset by additional experience.

Technologies

• Microsoft Windows 10
• Cloud+
• GICSP
• SCCP
• GSEC
• CASP+
• CCNP Security

Preferred

• At least 2 years of experience as a member of a senior military staff, including joint experience.
• At least 2 years supporting NIPR and SIPR personnel account credentialing.
• TS/SCI eligible candidates preferred.