Support Jobs in Sioux Falls, SD

1 job found

Include remote jobs

12d ago

Technical Support Specialist – Controls & Gas Detection

DWYER INSTRUMENTS, LLC Sioux Falls, SD

Sioux Falls, SD

12d ago

$20 - $26/hr Full time Electrical Engineering Analog BACnet

Apply Now

Job Description

The role of Technical Support Specialist for gas detection products focuses on serving as the primary contact for customer technical inquiries, troubleshooting, and resolution. Based onsite in Sioux Falls, SD, the position handles RMAs, documents product issues, and performs limited hands-on repair and evaluation.

Responsibilities

Deliver technical assistance to customers through phone and email channels
Diagnose and fix problems associated with gas detection equipment
Create and oversee Return Material Authorizations (RMAs)
Research, log, and monitor customer complaints and product nonconformities
Gather and analyze data to detect trends and optimize support workflows
Create, update, and sustain process documentation and work instructions
Propose enhancements to products or systems to improve user experience
Carry out repairs and evaluations of products as required
Keep repair tools, equipment, and stock organized and in good condition

Requirements

Technical Associate's degree, specialized training, or equivalent work experience
Solid understanding of electronics theory and design
Aptitude in both mechanical and electrical aspects
Familiarity with industrial communication protocols (Analog, Modbus, BACnet, Wireless, Relay Logic)
Proficient in Microsoft Office applications
Capability to interpret wiring diagrams and schematics
Experience operating tools such as soldering equipment and multimeters
High attention to detail paired with effective communication

Technologies

Analog
Modbus
BACnet
Wireless
Relay Logic
Microsoft Office Suite
Soldering equipment
Multimeters

Working Conditions and Physical Requirements

Predominantly office-based with occasional hands-on technical duties
May involve use of small tools and diagnostic equipment
Capability to handle and inspect electronic components

Additional Information

The role combines external customer-facing technical support with internal quality-related duties
About 10 percent of work time is devoted to product repair and evaluation tasks

Pay Transparency

We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We're happy to discuss compensation openly throughout the hiring process.

View full job page →

Get Job Alerts

New jobs delivered to your inbox.