Technical Support Specialist – Controls & Gas Detection

Responsibilities

• Provide technical assistance to customers via phone and email
• Troubleshoot and resolve issues with gas detection devices
• Create and track Return Material Authorizations (RMAs)
• Investigate, document, and monitor customer complaints and product nonconformities
• Collect data and analyze trends to drive improvements in support processes
• Develop and maintain process documentation and work instructions
• Recommend product or system enhancements to improve the customer experience
• Perform product repairs and evaluations as needed
• Maintain repair tools, equipment, and inventory

Requirements

• Technical Associate’s degree, specialized training, or equivalent work experience
• Strong understanding of electronics principles and design
• Mechanical and electrical aptitude
• Familiarity with industrial communication protocols (Analog, Modbus, BACnet, Wireless, Relay Logic)
• Proficiency with Microsoft Office Suite
• Ability to read and interpret wiring diagrams and schematics
• Experience using soldering equipment and multimeters
• Strong attention to detail and communication skills

Technologies

• Microsoft Office Suite
• Soldering equipment
• Multimeters
• Analog
• Modbus
• BACnet
• Wireless
• Relay Logic

Job Type

• Full-time

Working Conditions and Physical Requirements

• Primarily office-based with occasional hands-on technical work
• May require use of small tools and diagnostic equipment
• Ability to handle and inspect electronic components

Additional Information

• This position includes both customer-facing technical support and internal quality-related responsibilities
• Approximately 10% of time is dedicated to product repair and evaluation tasks

Salary

USD 20 - 26 per hour