Building Automation

Building Automation Support Jobs

4 jobs found

10d ago

HVAC Technical Support & Applications Specialist

Winsupply Minneapolis Minneapolis, MN

Minneapolis, MN

10d ago

$85k+/yr Full time Application Support Building Automation Customer Support

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Job Description

On the ground, you will collaborate with manufacturers and factory representatives, manage warranty inquiries, deliver product training, and stay up to date on industry changes to help reduce repeat problems and elevate the knowledge of both customers and internal teams.

Responsibilities

Provide technical assistance to HVAC contractors via phone, email, and in-person visits.
Diagnose issues across furnaces, air conditioners, heat pumps, rooftop units, controls, zoning systems, and related accessories.
Assist contractors with installation guidance, startup procedures, operation questions, and application inquiries.
Support the sales team with technically complex quotations and customer questions.
Coordinate with manufacturers and factory representatives to resolve technical problems.
Oversee warranty questions, documentation, parts identification, and claim requirements.
Maintain accurate records of technical issues and follow through until resolution.
Deliver product training for customers and Winsupply Minneapolis employees.
Stay current on new products, refrigerants, controls, codes, manufacturer requirements, and industry changes.
Identify common installation issues and develop technical resources to reduce repeat problems.
Represent Winsupply Minneapolis professionally with customers, manufacturers, and coworkers.

Requirements

Strong working knowledge of residential and light commercial HVAC systems.
Experience diagnosing HVAC equipment and electrical or control-related problems.
Ability to read wiring diagrams, installation manuals, technical specifications, and sequence-of-operation documents.
Understanding of airflow, refrigeration, combustion, electrical systems, controls, and system application.
Clear and effective communication skills with the ability to explain technical information.
Patient and professional when helping customers troubleshoot difficult problems.
Organized, accurate, and capable of managing several open issues at once.
Willingness to research unfamiliar problems rather than guessing.
Comfortable communicating with contractors, technicians, salespeople, and manufacturers.
Ability to work independently without constant supervision.
Dependable, punctual, and ready to assist wherever needed.
Focus on finding solutions while protecting the customer, company, and manufacturer.

Benefits

Cell phone reimbursement
Company-provided vehicle
Dental insurance
Health insurance
Paid time off
Vision insurance

Preferred Qualifications

Five or more years of HVAC service, installation, technical support, or applications experience.
EPA Section 608 certification.
NATE certification or equivalent technical training.
Experience with residential split systems, furnaces, heat pumps, package equipment, and light commercial rooftop units.
Experience with American Standard or Trane equipment is highly desirable.
Familiarity with R-454B and other A2L refrigerant equipment.
Experience with warranty processing, replacement equipment selection, and manufacturer technical support.
Previous experience working for an HVAC contractor, manufacturer, representative, or distributor.

What success looks like

Provide contractors with precise, actionable, and timely technical guidance.
Own inquiries and follow through until they are resolved.
Help customers avoid incorrect equipment selections and preventable installation problems.
Minimize delays, callbacks, warranty issues, and unnecessary parts replacement.
Build contractor confidence in Winsupply Minneapolis and the products we sell.
Strengthen the technical knowledge of our sales and operations teams.
Treat every customer interaction as an opportunity to build lasting business relationships.

Pay

Salary: USD 85,000 per year

Work location

Onsite in Minneapolis, Minnesota

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19d ago

HVAC Applications & Technical Support Engineer

Messana Hydronic Technologies Soquel, CA

Soquel, CA

19d ago

$75k - $120k/yr Full time Application Support Building Automation Engineer

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Job Description

Messana Hydronic Technologies is seeking an onsite Applications & Technical Support Engineer in Soquel, CA. This role focuses on technical product support, project coordination, installer and customer assistance, and cross‑functional collaboration to advance Messana hydronic heating and cooling systems. The position offers a salary range of $75,000 - $120,000 per year, along with a benefits package that includes 401(k), 401(k) matching, cell phone reimbursement, dental, health, and vision insurance, and paid time off.

Responsibilities

Collaborate with the sales team to select appropriate products, review system layouts, and coordinate projects
Coordinate with external mechanical engineering firms to support design development and finalize drawings and submittals
Assist installers, contractors, engineers, architects, and customers during design, product delivery, installation, and commissioning
Support the setup and implementation of Messana control solutions for hydronic heating and cooling systems
Contribute to preparing and reviewing technical documentation, including submittals, installation manuals, project notes, and brochures
Provide customer training and ongoing technical support for Messana products and systems
Facilitate internal communication of project requirements among sales, operations, software, and technical teams

Requirements

Bachelor’s degree or equivalent technical experience
0 to 4 years of relevant experience in HVAC, hydronics, construction, controls, technical support, or project coordination
Strong organizational, time management, and project coordination skills
Comfortable collaborating with installers, engineers, architects, contractors, and customers
Excellent communication skills with the ability to explain technical information clearly to diverse audiences
Willingness to travel domestically as needed

Benefits

401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Health insurance
Paid time off
Vision insurance

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21d ago

HVAC Tech Support Representative 2nd Shift

HVACDirect.com Vandalia, OH

Vandalia, OH

21d ago

Full time Building Automation Customer Service Customer Support

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Job Description

HVACDirect.com offers a competitive compensation package, robust benefits, and a collaborative culture. This 2nd shift, in-office Technical Support Representative role in Vandalia, OH provides remote diagnostics, troubleshooting, and ticket resolution support for customers and licensed installers nationwide.

What you'll do

Serve as a technical resource for customers and licensed installers across the country
Handle inbound HVAC technical support calls
Remotely diagnose and troubleshoot residential HVAC systems
Review installation scenarios to identify root causes
Manage and resolve support tickets in our system
Provide clear, step-by-step troubleshooting guidance
Document all technical cases accurately
Escalate complex cases when appropriate
Contribute to internal technical documentation and best practices

Requirements

Minimum 5 years of hands-on HVAC field experience
Strong residential HVAC troubleshooting skills
Ability to clearly explain technical concepts
Comfortable working on a computer while handling calls
Strong documentation and organizational skills

Benefits

Competitive hourly pay
401(k) with company match
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid holidays
Employee discounts
On-site gym access at our HQ in Troy, OH
Clear internal growth paths (most leaders promoted from within)
Supportive, team-oriented environment

Work location

In-person, office-based role in Vandalia, OH (onsite).

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1mo ago

Technical Support Manager - HVAC Construction

Warmboard Inc. Scotts Valley, CA

Scotts Valley, CA

1mo ago Closed

$110k - $140k/yr Full time Building Automation Contact Center Customer Support

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

Warmboard Inc. is seeking a Technical Support Manager to lead its Technical Support team with a focus on HVAC and radiant floor heating. This onsite leadership role drives day-to-day operations, cross-functional collaboration, and continuous improvement to elevate customer support performance.

Responsibilities

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity
Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency
Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements
Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Requirements

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data
Residential construction: 2 years (Required)
Scotts Valley, CA 95066 (Required) - commute to on-site location

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type

Full-time

Compensation

USD 110,000 - 140,000 per year

Location

Scotts Valley, CA 95066 (onsite; in-person)

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