HVAC Technical Support & Applications Specialist

On the ground, you will collaborate with manufacturers and factory representatives, manage warranty inquiries, deliver product training, and stay up to date on industry changes to help reduce repeat problems and elevate the knowledge of both customers and internal teams.

Responsibilities

• Provide technical assistance to HVAC contractors via phone, email, and in-person visits.
• Diagnose issues across furnaces, air conditioners, heat pumps, rooftop units, controls, zoning systems, and related accessories.
• Assist contractors with installation guidance, startup procedures, operation questions, and application inquiries.
• Support the sales team with technically complex quotations and customer questions.
• Coordinate with manufacturers and factory representatives to resolve technical problems.
• Oversee warranty questions, documentation, parts identification, and claim requirements.
• Maintain accurate records of technical issues and follow through until resolution.
• Deliver product training for customers and Winsupply Minneapolis employees.
• Stay current on new products, refrigerants, controls, codes, manufacturer requirements, and industry changes.
• Identify common installation issues and develop technical resources to reduce repeat problems.
• Represent Winsupply Minneapolis professionally with customers, manufacturers, and coworkers.

Requirements

• Strong working knowledge of residential and light commercial HVAC systems.
• Experience diagnosing HVAC equipment and electrical or control-related problems.
• Ability to read wiring diagrams, installation manuals, technical specifications, and sequence-of-operation documents.
• Understanding of airflow, refrigeration, combustion, electrical systems, controls, and system application.
• Clear and effective communication skills with the ability to explain technical information.
• Patient and professional when helping customers troubleshoot difficult problems.
• Organized, accurate, and capable of managing several open issues at once.
• Willingness to research unfamiliar problems rather than guessing.
• Comfortable communicating with contractors, technicians, salespeople, and manufacturers.
• Ability to work independently without constant supervision.
• Dependable, punctual, and ready to assist wherever needed.
• Focus on finding solutions while protecting the customer, company, and manufacturer.

Benefits

• Cell phone reimbursement
• Company-provided vehicle
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Preferred Qualifications

• Five or more years of HVAC service, installation, technical support, or applications experience.
• EPA Section 608 certification.
• NATE certification or equivalent technical training.
• Experience with residential split systems, furnaces, heat pumps, package equipment, and light commercial rooftop units.
• Experience with American Standard or Trane equipment is highly desirable.
• Familiarity with R-454B and other A2L refrigerant equipment.
• Experience with warranty processing, replacement equipment selection, and manufacturer technical support.
• Previous experience working for an HVAC contractor, manufacturer, representative, or distributor.

What success looks like

• Provide contractors with precise, actionable, and timely technical guidance.
• Own inquiries and follow through until they are resolved.
• Help customers avoid incorrect equipment selections and preventable installation problems.
• Minimize delays, callbacks, warranty issues, and unnecessary parts replacement.
• Build contractor confidence in Winsupply Minneapolis and the products we sell.
• Strengthen the technical knowledge of our sales and operations teams.
• Treat every customer interaction as an opportunity to build lasting business relationships.

Pay

Salary: USD 85,000 per year

Work location

Onsite in Minneapolis, Minnesota