HVAC Tech Support Representative 2nd Shift

HVACDirect.com offers a competitive compensation package, robust benefits, and a collaborative culture. This 2nd shift, in-office Technical Support Representative role in Vandalia, OH provides remote diagnostics, troubleshooting, and ticket resolution support for customers and licensed installers nationwide.

What you'll do

• Serve as a technical resource for customers and licensed installers across the country
• Handle inbound HVAC technical support calls
• Remotely diagnose and troubleshoot residential HVAC systems
• Review installation scenarios to identify root causes
• Manage and resolve support tickets in our system
• Provide clear, step-by-step troubleshooting guidance
• Document all technical cases accurately
• Escalate complex cases when appropriate
• Contribute to internal technical documentation and best practices

Requirements

• Minimum 5 years of hands-on HVAC field experience
• Strong residential HVAC troubleshooting skills
• Ability to clearly explain technical concepts
• Comfortable working on a computer while handling calls
• Strong documentation and organizational skills

Benefits

• Competitive hourly pay
• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays
• Employee discounts
• On-site gym access at our HQ in Troy, OH
• Clear internal growth paths (most leaders promoted from within)
• Supportive, team-oriented environment

Work location

In-person, office-based role in Vandalia, OH (onsite).