Dental Tech Support

IPRO Dental Laboratory - A Rite Smile Company is hiring a Dental Tech Support specialist in Fort Lauderdale, FL to strengthen the technical connection between the dental laboratory and doctors. In this onsite role, you help ensure case information is accurate, complete, and understood across teams, supporting high-quality dental prosthetic fabrication through technical case support and quality control.

This position focuses on communication and technical case coordination. It supports doctors and laboratory teams, while keeping in mind that it does not replace the dentist’s professional responsibility for diagnosis, treatment planning, or clinical decision-making.

Key Responsibilities

• Act as the primary technical communication link between the dental laboratory and doctors.
• Discuss case requirements, specifications, questions, concerns, and technical considerations with doctors.
• Confirm that doctor instructions and case requirements are accurately understood and shared with the appropriate laboratory departments.
• Follow up with doctors when prescriptions, scans, photographs, specifications, or other case details are incomplete, inconsistent, or unclear.
• Review incoming cases to identify technical requirements, potential concerns, missing information, and inconsistencies.
• Provide technical suggestions and recommendations related to restorative procedures, dental materials, laboratory options, and available technologies.
• Help doctors understand laboratory capabilities, material options, design considerations, and other technical aspects of their cases.
• Translate and relay technical information between doctors and laboratory technicians to support accurate case execution.
• Escalate complex cases or technical concerns to appropriate senior technical or management personnel when needed.
• Review doctor instructions and case information for accuracy and completeness before production.
• Identify possible issues that could lead to production errors, delays, remakes, or miscommunication.
• Clarify discrepancies with the doctor or internal team before the case proceeds.
• Monitor the accuracy and quality of technical information exchanged between doctors and the laboratory.
• Support processes designed to reduce communication-related errors and improve case outcomes.
• Maintain accurate and traceable records of case-related communications, technical discussions, doctor instructions, recommendations, and follow-up.
• Document changes or additional instructions in the appropriate case-management system and ensure relevant information is accessible to internal teams.
• Organize records of recurring technical questions, concerns, and feedback; collect and communicate doctor feedback regarding cases, technical issues, materials, products, and services.
• Identify recurring communication or technical issues and report them to management.
• Collaborate with laboratory and operations teams to improve case communication, technical processes, and overall case accuracy.
• Support initiatives focused on improving doctor experience, case quality, turnaround times, and reducing avoidable remakes.

Requirements

• Experience as a dentist or dental laboratory professional.
• Strong understanding of restorative dentistry, dental materials, dental procedures, and laboratory workflows.
• Strong understanding of digital dentistry and dental technologies preferred.
• Excellent written and verbal communication skills.
• Ability to clearly communicate technical information to doctors and internal laboratory teams.
• Strong attention to detail, including the ability to identify inconsistencies in case instructions.
• Strong organizational, documentation, and follow-up skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple cases and priorities in a fast-paced laboratory environment.
• Proficiency with computer systems, email, case-management platforms, and relevant digital dental tools.
• Ability to work effectively with doctors, technicians, and cross-functional teams.

Technology

• Computer systems
• Email
• Case-management platforms
• Relevant digital dental tools

Compensation and Schedule

• Pay: $21.00 per hour
• Expected hours: 40.0 per week
• Work location: In person

Benefits

• Paid time off