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Closed on August 25, 2026.

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Connection

IT Specialist/Desktop Support

Connection
Detroit, MI $39 - $39/hr Contract Posted 1mo ago
Active Directory Application Support Cloud Platforms Content Management Desktop Support Device Onboarding End User Support Exchange Online Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Operations IT Services Microsoft 365 Microsoft Teams Office 365 Office365 Onsite Powershell SharePoint Specialist Technical Support Windows
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Job Description

Join a mission-driven nonprofit healthcare organization in Detroit as an on-site IT Specialist. You will deliver end-user technical support for about 150 users, manage Windows 10/11 and Microsoft 365 tasks in a HIPAA-regulated environment, and contribute to essential technology services on a 90-day contract with strong potential for extension. The role offers competitive compensation at $39 per hour, 100% onsite work, and standard business hours.

Overview

  • Industry: Senior Services / Nonprofit Healthcare
  • Location: Detroit, MI (onsite)
  • Schedule: Monday – Friday, 8:30 AM – 5:00 PM
  • Compensation: $39.00 per hour
  • Contract: 90-day engagement with strong potential for extension

Responsibilities

  • Serve as the primary point of contact for end-user technical support requests
  • Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
  • Prepare, image, configure, and deploy laptops, desktops, and mobile devices
  • Perform onboarding and offboarding tasks, including user account administration and password resets
  • Assist with Microsoft 365 administration, mailbox access, and group memberships
  • Coordinate hardware repairs with vendors and maintain accurate inventory records
  • Follow security best practices and support compliance within a HIPAA-regulated environment
  • Escalate complex technical issues when appropriate and maintain thorough documentation of support activities

Requirements

  • 3+ years of IT Support, Help Desk, or Desktop Support experience
  • Experience supporting Windows 10/11 environments
  • Strong Microsoft 365 troubleshooting experience
  • Excellent hardware and software troubleshooting skills
  • Security-minded approach with cybersecurity awareness
  • Outstanding customer service and communication skills
  • Ability to work independently with minimal supervision

Technologies

  • Windows 10
  • Windows 11
  • Microsoft 365
  • Outlook
  • Teams
  • OneDrive
  • SharePoint
  • Active Directory
  • Microsoft Entra ID
  • Exchange Online
  • PowerShell

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