IT Specialist/Desktop Support

Join a mission-driven nonprofit healthcare organization in Detroit as an on-site IT Specialist. You will deliver end-user technical support for about 150 users, manage Windows 10/11 and Microsoft 365 tasks in a HIPAA-regulated environment, and contribute to essential technology services on a 90-day contract with strong potential for extension. The role offers competitive compensation at $39 per hour, 100% onsite work, and standard business hours.

Overview

• Industry: Senior Services / Nonprofit Healthcare
• Location: Detroit, MI (onsite)
• Schedule: Monday – Friday, 8:30 AM – 5:00 PM
• Compensation: $39.00 per hour
• Contract: 90-day engagement with strong potential for extension

Responsibilities

• Serve as the primary point of contact for end-user technical support requests
• Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Prepare, image, configure, and deploy laptops, desktops, and mobile devices
• Perform onboarding and offboarding tasks, including user account administration and password resets
• Assist with Microsoft 365 administration, mailbox access, and group memberships
• Coordinate hardware repairs with vendors and maintain accurate inventory records
• Follow security best practices and support compliance within a HIPAA-regulated environment
• Escalate complex technical issues when appropriate and maintain thorough documentation of support activities

Requirements

• 3+ years of IT Support, Help Desk, or Desktop Support experience
• Experience supporting Windows 10/11 environments
• Strong Microsoft 365 troubleshooting experience
• Excellent hardware and software troubleshooting skills
• Security-minded approach with cybersecurity awareness
• Outstanding customer service and communication skills
• Ability to work independently with minimal supervision

Technologies

• Windows 10
• Windows 11
• Microsoft 365
• Outlook
• Teams
• OneDrive
• SharePoint
• Active Directory
• Microsoft Entra ID
• Exchange Online
• PowerShell