Harrisburg, PA

Support Jobs in Harrisburg, PA

4 jobs found

Include remote jobs

22d ago

IT Help Desk Analyst

Astyra Corporation Harrisburg, PA

Harrisburg, PA

22d ago

Full time Active Directory Application Support Computer Skills

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Job Description

Join Astyra Corporation in Harrisburg, PA for a hybrid IT Help Desk Analyst role that centers on dependable service, teamwork, and clear communication. This Tier 1, phone-based position emphasizes end-user support, password resets, and application assistance, backed by a collaborative culture and stable daily responsibilities.

Benefits

Dental insurance
Health insurance
Vision insurance

Responsibilities

Provide technical assistance and guidance to end users for hardware, software, and systems via phone.
Investigate and resolve computer software and hardware problems for users.
Answer questions by applying knowledge of computer software, hardware, systems, and procedures.
Collaborate with technical and non-technical colleagues to research problems and find solutions.
Ask users to use the telephone and participate in diagnostic procedures using diagnostic software or by following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or third-party service providers, providing support as needed to ensure resolution.
Maintain quality standards and demonstrate strong customer service skills.
Contribute effectively in a team environment and complete assigned tasks.
Communicate clearly in writing and speech.
Reset or restore mainframe LAN and User IDs and passwords through RACF or Active Directory.
Diagnose and coordinate repair of products by dispatching and tracking the work of appropriate service providers.
Research and update reference publications and diagnostic aids to resolve end user issues.

Requirements

1+ years' previous IT Service Desk and/or Call Center experience required.
Experience with call tracking and ticketing software.
Attentive to details and resourceful using supplied documentation.
Ability to support users with limited knowledge of computers, software, hardware, and systems.
Above average communication skills and telephone manner.
Basic User and Security Group Active Directory administration.
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365.
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation).
Excellent organizational skills.
Self-motivated with a commitment to providing excellent customer service.

Technologies

Remedy
Active Directory
RACF
Office 365
Windows 7

Location

Hybrid remote in Harrisburg, PA 17104.

Application Questions

Are you a U.S. Citizen or Permanent Resident?
How many years of experience do you have in phone-based IT Help Desk Support?
How many years of experience do you have utilizing call-tracking and ticketing software?
How many years of experience do you have with using and troubleshooting Office 365 within a network environment (i.e., granting permissions, calendar sharing, delegation)
How many years of experience do you have with Active Directory administration?
How many years of experience do you have with resetting or restoring mainframe LAN and User IDs and passwords through RACF or Active Directory?

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24d ago

IT Lead Help Desk Technician

Ollies Bargain Outlet, Inc. Harrisburg, PA

Harrisburg, PA

24d ago

Full time Contact Center Customer Service Customer Support

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Job Description

Lead the Help Desk team across our stores, support center, and distribution center, guiding daily operations, performing advanced troubleshooting, coaching staff, and reporting on performance to meet service levels.

Responsibilities

Provide professional first, second, and third level issue resolution and customer service to all associates.
Assist with daily coaching, development, and recognition for Help Desk Technicians.
Monitor and evaluate team performance to ensure quality, consistency, and adherence to service expectations.
Oversee ticket escalations and coordinate communication for complex or high impact service issues.
Resolve user tickets and incidents promptly while maintaining ongoing communication with the Help Desk and end users.
Provide escalation for requests within the Help Desk as needed.
Support the creation and ongoing maintenance of Help Desk processes and procedures.
Offer support, feedback, and resolution of complaints related to Help Desk tickets.
Report on operational metrics and KPIs to drive continuous improvement.
Assist in reviewing Help Desk incidents and analyzing reports for opportunities to improve all Help Desk processes and procedures.
Deliver training for development and increased knowledge for the Help Desk.
Facilitate timely and consistent follow-up and resolution of requests by the Help Desk Technicians.
Follow all operational procedures and document pertinent information, communication, and resolution in support tickets.
Adapt to changing environment and business demands.
Complete any additional responsibilities and/or duties as assigned.

Requirements

High school diploma or equivalent required.
Certification or degree in related field required.
Experience using a Contact Center Solution.
5 years supervisory experience in Help Desk support.
Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.
Ability to travel to stores and distribution centers occasionally.
Ability to adjust in a changing environment and business demands.
Ability to exercise sound judgment.
Ability to preserve confidentiality of information.
Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
Excellent analytical skills and the ability to create, interpret, and communicate issues and resolutions to management and users.
Accuracy and attention to detail.
Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.

Technologies

Contact Center Solution

Benefits

Medical, Dental, Vision, and RX coverage begins after 30 days of employment
401K, Company match begins at Associate enrollment
20% Associate discount on all Ollie’s purchases
Vast array of voluntary benefits
120 hours of PTO that start accruing on day one

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28d ago

Technical Support Division Director (Information Technology Generalist Administrator 2)

Commonwealth of Pennsylvania Harrisburg, PA

Harrisburg, PA

28d ago

$88k - $134k/yr Full time End User Support Help Desk Information Technology (IT)

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Job Description

The Pennsylvania State Employees' Retirement System seeks an experienced IT leader to direct the Technical Support Division through a major upgrade, overseeing network operations, system administration, security, client services, technical planning, and staff leadership. This position is based in Harrisburg, Pennsylvania with hybrid telework opportunities, and offers a salary range of USD 88,235 to 134,162 per year.

Responsibilities

Network management: supervise local and wide area network operations, ensure reliable connectivity, and support communications systems
System administration: manage servers, storage solutions, virtualization platforms, and backup strategies across data centers
Security oversight: maintain firewalls, monitor endpoint protection, and support disaster recovery planning and threat prevention
Client services: coordinate Help Desk activities, device provisioning, user support, and software distribution
Technical planning: develop technology roadmaps, assess equipment needs, evaluate products, and guide infrastructure upgrades
Staff leadership: supervise IT staff, assign tasks, review performance, support training, and coordinate hiring processes

Technologies

LAN
WAN
Servers
Storage systems
Virtualization platforms
Backup strategies
Firewalls
Endpoint protection
Help Desk
Device provisioning
Software distribution

Work Schedule and Additional Information

Full-time employment, 37.5-hour work week, Monday through Friday
Standard hours are 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM, with a 60-minute meal period
Telework: hybrid option up to two days per week, depending on operational needs; requires a securely configured high-speed internet connection and an approved location within Pennsylvania; telework availability can change at any time
Salary note: starting salary may be non-negotiable in some cases
Communication: further information regarding this position will be sent via email; please monitor your inbox and spam/junk folders for notices

Supplemental Information

Completing the application, including all supplemental questions, serves as the exam for this position; no additional written exam at a test center is required
Your score reflects the detail provided on your application and in response to supplemental questions
Your score is valid only for this posting
Provide complete and accurate information to avoid a lower assessment or disqualification
You may apply/test only once for this posting
Results will be communicated via email

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1mo ago

IT help desk support

absiusa Harrisburg, PA

Harrisburg, PA

1mo ago Closed

$1 - $1/hr Full time Active Directory Computer Skills Customer Service

This position is no longer accepting applications (closed Jun 23, 2026).

Job Description

The IT Help Desk Analyst role supports end users by delivering technical guidance for hardware, software, and systems via phone, while guiding incident resolution through a formal ticketing process.

Location

Harrisburg, PA (onsite)

Compensation

USD 1 - 1 per hourly

Responsibilities

Provide technical assistance and advice to end users for hardware, software, and systems via telephone, and document interactions in the ticketing system.
Investigate and resolve computer software and hardware problems encountered by users.
Address user questions by applying knowledge of computer software, hardware, systems, and procedures.
Collaborate with both technical and non-technical coworkers to research problems and identify solutions.
Prompt users to participate in diagnostic procedures over the phone, using diagnostic tools or following provided instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or third party service providers as needed to ensure resolution.
Adhere to quality standards and demonstrate strong customer service capabilities.
Operate effectively within a team environment and complete assigned tasks.
Maintain excellent written and spoken communication skills.
Reset or restore mainframe, LAN and user IDs and passwords via RACF or Active Directory.
Diagnose and coordinate product repairs by dispatching and tracking work of appropriate service providers.
Research and update reference publications and diagnostic aids to resolve end user issues.

Requirements

Experience with call tracking and ticketing software
Attention to detail and ability to be resourceful using available documentation
Ability to assist users with limited knowledge of computers, software, hardware, and systems
Strong communication skills and professional telephone demeanor
Excellent organizational abilities
Basic User and Security Group administration in Active Directory
Solid knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
Self-motivated achiever who gains satisfaction from delivering excellent customer service
1+ years of IT Service Desk and/or Call Center experience required

Technologies

Remedy
RACF
Active Directory
Office 365
Windows 7

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Support Jobs in Harrisburg, PA

IT Help Desk Analyst

IT Lead Help Desk Technician

Technical Support Division Director (Information Technology Generalist Administrator 2)

IT help desk support

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