Support Jobs in Harrisburg, PA

2 jobs found

Include remote jobs

2d ago

Technical Support Division Director (Information Technology Generalist Administrator 2)

Commonwealth of Pennsylvania Harrisburg, PA

Harrisburg, PA

2d ago

$88k - $134k/yr Full time End User Support Help Desk Information Technology (IT)

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Job Description

The Pennsylvania State Employees' Retirement System seeks an experienced IT leader to direct the Technical Support Division through a major upgrade, overseeing network operations, system administration, security, client services, technical planning, and staff leadership. This position is based in Harrisburg, Pennsylvania with hybrid telework opportunities, and offers a salary range of USD 88,235 to 134,162 per year.

Responsibilities

Network management: supervise local and wide area network operations, ensure reliable connectivity, and support communications systems
System administration: manage servers, storage solutions, virtualization platforms, and backup strategies across data centers
Security oversight: maintain firewalls, monitor endpoint protection, and support disaster recovery planning and threat prevention
Client services: coordinate Help Desk activities, device provisioning, user support, and software distribution
Technical planning: develop technology roadmaps, assess equipment needs, evaluate products, and guide infrastructure upgrades
Staff leadership: supervise IT staff, assign tasks, review performance, support training, and coordinate hiring processes

Technologies

LAN
WAN
Servers
Storage systems
Virtualization platforms
Backup strategies
Firewalls
Endpoint protection
Help Desk
Device provisioning
Software distribution

Work Schedule and Additional Information

Full-time employment, 37.5-hour work week, Monday through Friday
Standard hours are 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM, with a 60-minute meal period
Telework: hybrid option up to two days per week, depending on operational needs; requires a securely configured high-speed internet connection and an approved location within Pennsylvania; telework availability can change at any time
Salary note: starting salary may be non-negotiable in some cases
Communication: further information regarding this position will be sent via email; please monitor your inbox and spam/junk folders for notices

Supplemental Information

Completing the application, including all supplemental questions, serves as the exam for this position; no additional written exam at a test center is required
Your score reflects the detail provided on your application and in response to supplemental questions
Your score is valid only for this posting
Provide complete and accurate information to avoid a lower assessment or disqualification
You may apply/test only once for this posting
Results will be communicated via email

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27d ago

IT help desk support

absiusa Harrisburg, PA

Harrisburg, PA

27d ago

$1 - $1/hr Full time Active Directory Computer Skills Customer Service

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Job Description

The IT Help Desk Analyst role supports end users by delivering technical guidance for hardware, software, and systems via phone, while guiding incident resolution through a formal ticketing process.

Location

Harrisburg, PA (onsite)

Compensation

USD 1 - 1 per hourly

Responsibilities

Provide technical assistance and advice to end users for hardware, software, and systems via telephone, and document interactions in the ticketing system.
Investigate and resolve computer software and hardware problems encountered by users.
Address user questions by applying knowledge of computer software, hardware, systems, and procedures.
Collaborate with both technical and non-technical coworkers to research problems and identify solutions.
Prompt users to participate in diagnostic procedures over the phone, using diagnostic tools or following provided instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or third party service providers as needed to ensure resolution.
Adhere to quality standards and demonstrate strong customer service capabilities.
Operate effectively within a team environment and complete assigned tasks.
Maintain excellent written and spoken communication skills.
Reset or restore mainframe, LAN and user IDs and passwords via RACF or Active Directory.
Diagnose and coordinate product repairs by dispatching and tracking work of appropriate service providers.
Research and update reference publications and diagnostic aids to resolve end user issues.

Requirements

Experience with call tracking and ticketing software
Attention to detail and ability to be resourceful using available documentation
Ability to assist users with limited knowledge of computers, software, hardware, and systems
Strong communication skills and professional telephone demeanor
Excellent organizational abilities
Basic User and Security Group administration in Active Directory
Solid knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
Self-motivated achiever who gains satisfaction from delivering excellent customer service
1+ years of IT Service Desk and/or Call Center experience required

Technologies

Remedy
RACF
Active Directory
Office 365
Windows 7

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