Harrisburg, PA

Support Jobs in Harrisburg, PA

9 jobs found

Include remote jobs

8d ago

Help Desk Analyst (Tier 1)

eBusiness Solutions Inc. Harrisburg, PA

Harrisburg, PA

8d ago

$20 - $22/hr Full time Active Directory Cloud Platforms End User Support

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Job Description

Front-line, phone-based technical support role for internal users in a high-volume service desk environment in Harrisburg, PA.

Responsibilities

Deliver first-level help desk support to internal users via telephone.
Handle user requests related to hardware, software, applications, and systems.
Troubleshoot and resolve basic technical issues using established procedures.
Assist with password resets and account access problems.
Open, document, and escalate incidents in the ticketing system when needed.
Maintain detailed records of support activity and ticket updates.
Escalate unresolved issues to Tier 2 support teams and, when required, third-party service providers.
Support Active Directory user account administration.
Reset and restore user IDs and passwords using Active Directory and RACF.
Coordinate hardware repair requests and track service provider activity.
Use the knowledge base to research troubleshooting guidance and documented resources.
Follow established quality and customer service standards.
Work effectively in a team-oriented environment.
Complete operational support tasks within established service levels.

Requirements

1+ years of IT Service Desk, Help Desk, or Call Center experience.
Experience supporting end users over the phone.
Experience using ticketing and incident management systems.
Excellent customer service and telephone communication skills.
Ability to assist users with limited technical knowledge.
Strong attention to detail and problem-solving skills.
Effective organizational and multitasking ability.
Comfort following documented procedures and troubleshooting guides.
Self-motivated with a commitment to customer satisfaction.

Technologies

Active Directory
RACF
Remedy Ticketing System
Microsoft Windows
Microsoft Office 365
Desktop & Application Support Tools

Schedule

100% onsite Monday–Thursday
Telework Friday
Occasional Saturday: one Saturday per quarter, 8:00 AM–12:00 PM with advance notice

Interview & Training

Interview type: 1-hour virtual interview
Training duration: approximately 3–4 weeks
Typical start dates: 2–3 weeks after acceptance

Location

Onsite: Harrisburg, PA 17101 (Dauphin County)

Pay

USD 20–22 per hour

Important Notes

Client strongly prefers candidates local to the Harrisburg, PA area.
Do not submit candidates previously applied to requisitions: 800962, 805699, 810297.
Candidates submitted more than six months ago may be reconsidered.
Hiring managers will directly email candidates to schedule interviews.
Include the candidate email address in the Summary of Qualifications section (not on the resume).

PennDOT can train technical processes and tools; strong communication skills, professionalism, and customer service aptitude are essential. Team members spend most of the day supporting users by phone in this operational Tier 1 Help Desk role.

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3mo ago

Help Desk / IVR / Scheduling Assistant / Front Desk / Administrative Assistant

GSK Solutions Inc Harrisburg, PA

Harrisburg, PA

3mo ago Closed

$20 - $22/hr Contract Administrative Assistant Administrative Support Call Handling

This position is no longer accepting applications (closed Aug 28, 2026).

Job Description

GSK Solutions Inc is seeking a Scheduling Assistant II to support operations in Harrisburg, PA. This hybrid onsite role blends front desk duties with customer communications, scheduling support, and IVR-related tasks to keep the service flow smooth and responsive.

Responsibilities

Serve as central point of contact for all incoming customer calls/emails
Address customer questions/concerns as much as possible
Delegate to appropriate individual/group if unable to address
Log customer calls and report out weekly
Assist schedulers with proactive customer contacts throughout job scheduling process
Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
Schedule customer appointments, issue reminders/confirmations
Maintain log of all communications to report out weekly
Provide other scheduler assistance as needed
Assist in creating work packets
Assist in processing bundled job cards
Remove job holds once verified
Create IVR appointments
Assist in WO close out
Schedule temp disconnects
Investigate property damage claims and schedule work if PPL liability is determined

Role

Scheduling Assistant II (Hybrid Onsite)

Location

Harrisburg, PA

Duration

12 Months

Pay rate

USD 20 - 22 per hour

Interview

Virtual

Note

This is a hybrid role with three days in the office per week. This is not a driving role.

Work location

Hybrid remote in Harrisburg, PA 17111

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3mo ago

Help Desk Analyst

Solu Technology Partners Harrisburg, PA

Harrisburg, PA

3mo ago Closed

$40k+/yr Full time Active Directory Customer Service Customer Support

This position is no longer accepting applications (closed Aug 24, 2026).

Job Description

Solu Technology Partners is seeking a Help Desk Analyst to support onsite operations in Harrisburg, Pennsylvania. This Tier 1 role centers on handling inbound phone support, password resets, and basic troubleshooting while delivering solid customer service and applying foundational IT knowledge. The position offers a $40,000 annual salary and requires at least one year of relevant experience.

Responsibilities

Provide technical assistance and guidance to end users for hardware, software, and systems over the phone.
Investigate and resolve software and hardware problems reported by users.
Answer inquiries by applying knowledge of software, hardware, systems, and procedures.
Collaborate with both technical and non-technical colleagues to research problems and determine solutions.
Guide users through diagnostic steps by phone using diagnostic tools or following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff or third-party providers as needed to ensure resolution.
Adhere to quality standards and demonstrate strong customer service skills.
Contribute effectively within a team environment and complete assigned tasks.
Maintain excellent written and verbal communication.
Reset or restore mainframe, LAN, and user IDs and passwords via RACF or Active Directory.
Coordinate product repair by dispatching and tracking the work of service providers.
Research and update reference publications and diagnostic aids as needed to resolve issues.

Requirements

1+ years of IT service desk and/or call center experience.
1 year of experience with call tracking and ticketing software.
1 year of experience supporting users with limited knowledge of computers, software, hardware, and systems.
1 year of experience administering basic user and security groups in Active Directory.
1 year of experience with Microsoft operating systems, with emphasis on Windows 7 and Office 365.
Experience using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation).
Strong communication skills and a professional telephone manner.
Attention to detail and resourcefulness in using provided documentation.
Excellent organizational abilities.
Self-motivated, with a track record of delivering excellent customer service.

Technologies

Remedy
RACF
Active Directory
Office 365
Windows 7

Employment Requirements

This opportunity does not accommodate C2C arrangements or visa sponsorship.
Local candidates only.

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3mo ago

Help Desk Analyst

Software Technology Inc Harrisburg, PA

Harrisburg, PA

3mo ago Closed

Contract Application Support Content Management Content Management Systems

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

Contract Help Desk Analyst in Harrisburg, PA onsite, delivering PIERS Public Portal and end-user support for 8+ months.

Responsibilities

Provide PIERS Public Portal helpdesk support by answering citizen inquiries via phone and email.
Deliver PIERS end-user helpdesk support by handling inquiries from end-users via phone and email.
Monitor PIERS system issues and escalate to the supervisor and PIERS team as needed.
Assess needs and opportunities for the PIERS Public Portal website.
Assist with updating training materials for PIERS and the PIERS Public Portal and recommend improvements.
Answer end-user questions about training and onboarding for PIERS users and clinics.
Coordinate enrollment of PIERS users into training sessions.
Provide regular status updates to the IIS training team and the PIERS team.
Help plan and develop training approaches for end-users.
Maintain a respectful, professional demeanor with end users, stakeholders, and colleagues.
Foster a welcoming and diverse work environment that values inclusion.
Support related tasks and duties as needed.
Travel to in-person trainings as required.
Submit weekly timesheets in PeopleFluent/Vector VMS by close of business Friday.
Provide weekly personal status reports via SharePoint by Friday COB.
Schedule project status meetings with the Division Director and bureau leadership as required.

Requirements

Proven ability to deliver effective and efficient helpdesk support.
Capacity to rapidly learn and gain proficiency with a new computer system.
Use detailed technical training materials and manuals to diagnose citizen and end-user issues.
Experience with distance communication tools including conference calls and webinars.
Ability to set specific goals, prioritize work, organize tasks, and accomplish them.
Ability to establish short-term and long-term objectives with clear strategies to achieve them.
Proficiency in Microsoft Office Suite, including Access, Excel, PowerPoint, and Word.
Document project status and progress.
Communicate via phone, email, fax, and messaging.
Communicate effectively in writing, speaking, electronic channels, and in person.
Work independently and as part of a team.

Technologies

PIERS Public Portal
PeopleFluent/Vector VMS
SharePoint
Microsoft Office Suite (Access, Excel, PowerPoint, Word)

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3mo ago

Desktop Support

ATC Harrisburg, PA

Harrisburg, PA

3mo ago Closed

Full time Active Directory Desktop Support End User Support

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

ATC offers a 100% onsite Desktop Support role in Harrisburg, PA, with occasional Friday telework, focused on phone-based end-user support, password resets, and application assistance for PennDOT users. This Tier 1 Help Desk position emphasizes teamwork, adherence to quality standards, and strong customer service as you resolve hardware, software, and system questions.

Responsibilities

Provide technical assistance, support, and guidance to end users for hardware, software, and systems via phone.
Investigate and resolve software and hardware problems for users.
Answer questions using knowledge of computer software, hardware, systems, and procedures.
Collaborate with both technical and non-technical colleagues to research issues and identify solutions.
Guide users through diagnostic steps over the phone, using diagnostic software or by following instructions.
Create and escalate Remedy tickets to Tier 2 Service Desk staff and/or third-party providers as needed to ensure resolution.
Adhere to quality standards and demonstrate strong customer service skills.
Work effectively in a team environment and complete assigned tasks.
Maintain excellent written and verbal communication.
Reset or restore mainframe, LAN, and user IDs and passwords through RACF or Active Directory.
Diagnose and coordinate repair work by dispatching and tracking service providers as required.
Research and update reference publications and diagnostic aids to resolve end-user issues.

Requirements

Experience using call tracking and ticketing software.
Detail-oriented and resourceful, able to use provided documentation.
Ability to support users with limited knowledge of computers, software, hardware, and systems.
Above-average communication skills and telephone manner.
Strong organizational skills.
Basic administration of Active Directory user and security groups.
Solid knowledge of Microsoft operating systems with emphasis on Windows 7 and Office 365.
Experience troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation).
Self-motivated professional who delivers excellent customer service.
Minimum 1 year of IT service desk and/or call center experience required.

Technologies

Remedy
RACF
Active Directory
Windows 7
Office 365

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4mo ago

IT Help Desk Analyst

Astyra Corporation Harrisburg, PA

Harrisburg, PA

4mo ago Closed

Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

Join Astyra Corporation in Harrisburg, PA for a hybrid IT Help Desk Analyst role that centers on dependable service, teamwork, and clear communication. This Tier 1, phone-based position emphasizes end-user support, password resets, and application assistance, backed by a collaborative culture and stable daily responsibilities.

Benefits

Dental insurance
Health insurance
Vision insurance

Responsibilities

Provide technical assistance and guidance to end users for hardware, software, and systems via phone.
Investigate and resolve computer software and hardware problems for users.
Answer questions by applying knowledge of computer software, hardware, systems, and procedures.
Collaborate with technical and non-technical colleagues to research problems and find solutions.
Ask users to use the telephone and participate in diagnostic procedures using diagnostic software or by following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or third-party service providers, providing support as needed to ensure resolution.
Maintain quality standards and demonstrate strong customer service skills.
Contribute effectively in a team environment and complete assigned tasks.
Communicate clearly in writing and speech.
Reset or restore mainframe LAN and User IDs and passwords through RACF or Active Directory.
Diagnose and coordinate repair of products by dispatching and tracking the work of appropriate service providers.
Research and update reference publications and diagnostic aids to resolve end user issues.

Requirements

1+ years' previous IT Service Desk and/or Call Center experience required.
Experience with call tracking and ticketing software.
Attentive to details and resourceful using supplied documentation.
Ability to support users with limited knowledge of computers, software, hardware, and systems.
Above average communication skills and telephone manner.
Basic User and Security Group Active Directory administration.
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365.
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation).
Excellent organizational skills.
Self-motivated with a commitment to providing excellent customer service.

Technologies

Remedy
Active Directory
RACF
Office 365
Windows 7

Location

Hybrid remote in Harrisburg, PA 17104.

Application Questions

Are you a U.S. Citizen or Permanent Resident?
How many years of experience do you have in phone-based IT Help Desk Support?
How many years of experience do you have utilizing call-tracking and ticketing software?
How many years of experience do you have with using and troubleshooting Office 365 within a network environment (i.e., granting permissions, calendar sharing, delegation)
How many years of experience do you have with Active Directory administration?
How many years of experience do you have with resetting or restoring mainframe LAN and User IDs and passwords through RACF or Active Directory?

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4mo ago

IT Lead Help Desk Technician

Ollies Bargain Outlet, Inc. Harrisburg, PA

Harrisburg, PA

4mo ago Closed

Full time Contact Center Customer Service Customer Support

This position is no longer accepting applications (closed Jul 22, 2026).

Job Description

Lead the Help Desk team across our stores, support center, and distribution center, guiding daily operations, performing advanced troubleshooting, coaching staff, and reporting on performance to meet service levels.

Responsibilities

Provide professional first, second, and third level issue resolution and customer service to all associates.
Assist with daily coaching, development, and recognition for Help Desk Technicians.
Monitor and evaluate team performance to ensure quality, consistency, and adherence to service expectations.
Oversee ticket escalations and coordinate communication for complex or high impact service issues.
Resolve user tickets and incidents promptly while maintaining ongoing communication with the Help Desk and end users.
Provide escalation for requests within the Help Desk as needed.
Support the creation and ongoing maintenance of Help Desk processes and procedures.
Offer support, feedback, and resolution of complaints related to Help Desk tickets.
Report on operational metrics and KPIs to drive continuous improvement.
Assist in reviewing Help Desk incidents and analyzing reports for opportunities to improve all Help Desk processes and procedures.
Deliver training for development and increased knowledge for the Help Desk.
Facilitate timely and consistent follow-up and resolution of requests by the Help Desk Technicians.
Follow all operational procedures and document pertinent information, communication, and resolution in support tickets.
Adapt to changing environment and business demands.
Complete any additional responsibilities and/or duties as assigned.

Requirements

High school diploma or equivalent required.
Certification or degree in related field required.
Experience using a Contact Center Solution.
5 years supervisory experience in Help Desk support.
Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.
Ability to travel to stores and distribution centers occasionally.
Ability to adjust in a changing environment and business demands.
Ability to exercise sound judgment.
Ability to preserve confidentiality of information.
Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
Excellent analytical skills and the ability to create, interpret, and communicate issues and resolutions to management and users.
Accuracy and attention to detail.
Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.