CRM Customer Support Remote (US)

Remote CRM Customer Support Jobs (US)

4 jobs found

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All (58) 🌍 Worldwide (4) 🇺🇸 US (50) 📍 Location-specific (4)

25d ago

Senior Tech Support Specialist

UnitedHealth Group Atlanta, GA 🇺🇸 Remote

Atlanta, GA

25d ago

$24 - $43/hr Full time Computer Skills Contact Center CRM

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Job Description

Join a team at UnitedHealth Group (Optum) offering a remote role in Atlanta, GA with a competitive hourly pay range of $24 - $43. This Senior Tech Support Specialist position focuses on inbound, real-time member support, identity verification, and issue resolution, all while prioritizing privacy and HIPAA compliance. You’ll coach and support Tier 1 agents, leverage enterprise-approved AI tools to streamline workflows, and play a key role in continuous improvement. The role is built for someone with at least 1 year of experience and a High School Diploma or GED, ready to grow within a collaborative, privacy-minded culture.

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

Responsibilities

Answer inbound calls with timely, accurate, and friendly support
Assist with authentication, password resets, account setup, and navigation of identity services
Perform identity verification according to required protocols
Use troubleshooting steps to resolve routine issues; document all interactions in CRM
Recognize issues that exceed Tier 1 capabilities and escalate appropriately
Follow scripts, workflows, and compliance guidelines (including HIPAA)
Maintain up-to-date knowledge of products, processes, and system updates
Meet or exceed targets for service level, quality, accuracy, and CSAT
Participate in coaching, team huddles, and required training
Provide real time consultative support to Tier 1 agents on active member calls
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Execute identity verification at the start of applicable calls
Maintain confidentiality of all customer information
Recognize and escalate potential fraud or mismatched identity data
Adhere to privacy regulations and internal data-handling standards; complete required training

Requirements

High School Diploma/GED
1+ years of experience in customer service (call center preferred) or computer and data entry basics or ability to follow structured procedures
1+ years of experience with multi-system navigation; basic troubleshooting and strong written and verbal communication

Technologies

Application deadline: This job posting will remain active for a minimum of 2 business days or until a sufficient candidate pool has been collected. The posting may close early due to the volume of applications.

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28d ago

Senior Tech Support Specialist

UnitedHealth Group Atlanta, GA 🇺🇸 Remote

Atlanta, GA

28d ago

$24 - $43/hr Full time Application Support CRM Customer Service

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Job Description

The remote Senior Tech Support Specialist role supports UnitedHealth Group's Optum division by handling inbound member inquiries, performing identity verification, and resolving Tier 1 issues in a HIPAA-compliant environment. The position emphasizes troubleshooting, knowledge maintenance, and real-time consultative support for Tier 1 agents across the United States.

Responsibilities

Answer inbound calls with timely, accurate, and friendly assistance.
Assist with authentication tasks, including password resets, account setup, and navigation of identity services.
Perform identity verification following established protocols.
Apply troubleshooting steps to resolve routine issues and document all interactions in the CRM.
Identify issues beyond Tier 1 scope and escalate as appropriate.
Follow scripts, workflows, and compliance guidelines, including HIPAA requirements.
Maintain up-to-date knowledge of products, processes, and system updates.
Meet or exceed targets for service level, quality, accuracy, and customer satisfaction (CSAT).
Participate in coaching, team huddles, and required training.
Provide real-time consultative support to Tier 1 agents on active member calls.
Maintain a security and privacy focus throughout all interactions.
Execute identity verification at the start of applicable calls and safeguard confidentiality of customer information.
Recognize and escalate potential fraud or mismatched identity data; adhere to privacy regulations and internal data-handling standards; complete required training.

Requirements

High School Diploma or GED.
At least 1 year of experience in customer service (call center preferred) or basic computer/data entry, or the ability to follow structured procedures.
1+ year of multi-system navigation with basic troubleshooting and strong written and verbal communication skills.

Technologies

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401(k) contribution

Preferred Qualifications

Caller verification, HIPAA awareness, and fraud awareness with appropriate escalation.
Clear communication, empathy, patience, teamwork, and time management.
Call center experience; healthcare, identity, privacy, or security exposure.
Telecommuting eligibility specific to UnitedHealth Group policies.

Application Details

This posting will remain open for a minimum of two business days or until a sufficient candidate pool is collected. It may be removed earlier if applicant volume is high.

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1mo ago

Helpdesk Associate

Linxup Chesterfield, MO 🇺🇸 Remote

Chesterfield, MO

1mo ago Closed

Full time Contact Center CRM Customer Service

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

Benefits and work culture

Based in Chesterfield, Missouri with remote work flexibility, this Helpdesk Associate role supports Tier 1 help for small and mid-sized business customers, handling inquiries via phone, chat, and email on a Monday through Friday schedule. You will troubleshoot Linxup devices and contribute to a collaborative, growth-minded team environment.

Base Salary with competitive compensation
Medical, Dental, Vision, Life insurance and a 401(k) plan
20 Flex Days (PTO)

Responsibilities

Communicate effectively with customers via phone, chat, and email
Greet every contact warmly and courteously to support customer satisfaction
Clarify requirements, probe for understanding, and provide first contact resolutions
Confirm customer understanding of solutions and provide additional education to prevent repeat issues
De-escalate calls through active listening and positive positioning to achieve positive outcomes for customers and the company
Deliver superior technical support for all Linxup branded products and build lasting relationships with internal and external customers
Engage with at-risk customers to help retain them
Identify opportunities to increase account value by educating customers on relevant products
Other duties as assigned

Requirements

1+ years of experience in a helpdesk, contact center, or support role
Technical troubleshooting experience in GPS or a comparable industry preferred
Sales or cross-selling experience
Salesforce knowledge
Retention experience
Excellent written and verbal communication skills
Exceptional customer service skills
Strong technical aptitude and experience triaging technical issues
Ability to learn quickly in a non-traditional training environment
Organized with strong attention to detail
Strong work ethic, adaptable to change, and able to think conceptually
Positive attitude with flexibility to meet individual customer needs while maintaining a positive business relationship
Fast and accurate typing ability
Flexibility with scheduling

Technologies

Salesforce
Voice over IP (VoIP)
Video conferencing

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2mo ago

Technical Support Scientist

Thermo Fisher Scientific Charlotte, NC 🇺🇸 Remote

Charlotte, NC

2mo ago Closed

$59k - $85k/yr Full time Analytics Application Support Business Analytics

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

This remote based Technical Support Scientist role supports Thermo Fisher Scientific service operations in North America from a North Carolina base, coordinating with field application scientists, customers, and internal teams to deliver timely, high-quality support. The role includes travel about 10 percent within North America.

Responsibilities

Collaborate with the field application scientist to deliver advanced customer applications support to business development managers and customers, including Olink kit and core labs; provide technical assistance, troubleshoot issues related to user skill, instrument operation, and data analysis to maximize customer satisfaction.
Actively coordinate with multiple company departments to resolve queries and issues from Olink customers.
Ensure customers receive the best possible support and service via telephone conferences and email.
Communicate courteously with customers by telephone, email, and written correspondence, while maintaining accurate records of discussions and interactions.
Provide high quality internal support for analysis service teams.
Manage the Olink support mailbox and ensure timely responses.
Suggest improvements to products and internal processes based on customer feedback.
Handle customer complaints and provide appropriate solutions and alternatives in a timely manner.
Update external cases and solutions in SFDC (Salesforce).
Travel approximately 10% within North America, with travel outside North America as needed.

Requirements

Bachelor’s degree in Molecular Biology or related field, with 1+ years of experience in customer support and hands-on laboratory work; technical or professional certifications relevant to support are a plus.
Experience in customer relationship management, preferably in a technical environment.
Hands-on experience with laboratory instruments such as pipetting robots, automated workflow systems, and PCR instruments.
Strong proficiency in CRM and ERP systems.
Participation in process improvement initiatives and documentation.
Understanding of quality management systems and compliance requirements.
Demonstrated ability in data analysis and report generation.
Strong knowledge in proteomics and biomarker discovery.
Experience with next gene sequencing and Olink technology is a plus.
Ability to adapt to changing priorities and handle time-sensitive requests.
Strong organizational skills and the ability to manage multiple priorities.
Strong problem-solving capabilities and the ability to work independently and collaboratively in a structured environment.
Advanced skills in Microsoft Office suite (Excel, PowerPoint, Word) and Power BI.
Excellent written and verbal communication skills in English; proficiency in an additional language is a plus.

Technologies

SFDC (Salesforce)
CRM systems
ERP systems
Microsoft Office suite (Excel, PowerPoint, Word)
Power BI
Olink technology
Olink kit

Benefits

National medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Location

Remote work is available in North Carolina with additional remote coverage for the Midwest, South, and Northeast United States.

Environment

Laboratory setting and office environment.

Other

Must be legally authorized to work in the United States without sponsorship now or in the future.
Must be able to pass a comprehensive background check and drug screen.

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Remote CRM Customer Support Jobs (US)

Senior Tech Support Specialist

Senior Tech Support Specialist

Helpdesk Associate

Technical Support Scientist

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