Remote (US)

Remote Support Jobs (US)

153 jobs found

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Today

IT Help Desk Specialist

Intratek Computer Inc Charlotte, NC 🇺🇸 Remote

Charlotte, NC

Today

Full time Application Support Computer Skills End User Support

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Job Description

Intratek Computer, Inc. is looking for an IT Help Desk Specialist to deliver remote, phone-based support for customers in the Charlotte, NC area. This role centers on Tier 1 issue intake, accurate ticket documentation, and Enterprise support with Office 365, while also assisting users across multiple departments and their specific applications.

You will work in a call center environment, taking inbound calls, troubleshooting common technology questions, and recording incident details and resolutions in the organization’s ticketing system, currently Cherwell with a move to Ivanti Neurons ITSM.

What you’ll do

Handle Tier 1 technical support questions in a call center environment
Log support incidents and document resolutions in the ticketing system (Cherwell currently; transitioning soon to Ivanti Neurons ITSM)
Answer phones from end users across 21 departments, supporting both department-specific applications and Enterprise-level needs for Microsoft Office 365

Key skills and requirements

Good customer service skills, including telephony skills, communication skills, active listening, and customer-care
Knowledge and understanding of Windows 10 and Windows 11
Working knowledge of Microsoft Office 365, including Excel, Word, PowerPoint, Outlook, and Teams

Technology experience

Cherwell
Ivanti Neurons ITSM
Windows 10
Windows 11
Microsoft Office 365
Excel, Word, PowerPoint, Outlook, Teams

Scheduling and shift details

3rd shift: Sunday through Thursday, 11 pm to 7 am (off Friday night and Saturday night)
Training: first 2 weeks on-site
Training hours: typically Monday through Friday, 8am to 5pm for the first 2 weeks
Shift flexibility: candidates must occasionally work other shifts for coverage, even if assigned to a regular daytime or overnight schedule
Holiday availability: available to work holidays when coverage is needed

Benefits

Medical benefits
Paid vacation
Paid holidays

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1d ago

Help Desk Technician

Santiam Hospital & Clinics United States

United States

1d ago

$25 - $36/hr Full time Hardware Support Help Desk Help Desk Support

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Job Description

Santiam Hospital & Clinics is hiring a Help Desk Technician to help keep technology reliable across a healthcare environment. This onsite, full-time role supports seamless day-to-day operations by managing hardware and software, maintaining network security practices, and providing first-level technical help to hospital staff. If you value hands-on technical work, clear communication, and keeping systems secure and stable, this position offers a structured way to support teams across the organization.

What you’ll do

Support hospital deployments of new hardware or software.
Install, configure, and maintain desktop hardware and applications.
Maintain inventory for IT assets, including hardware, software licenses, and peripheral devices.
Perform updates, patches, and system checks to help ensure security and stability.
Troubleshoot hardware and software issues across desktops, laptops, tablets, and other peripheral devices.
Coordinate with vendor representatives for repair or replacement of indicated equipment.
Assist with setup and ongoing maintenance of network infrastructure components such as routers, switches, and wireless access points.
Investigate network connectivity problems and escalate issues to higher-level support as indicated.
Help ensure staff follow required network security practices, including use of firewalls and antivirus software.
Provide end-user training and guidance for IT systems and applications.
Create and update documentation and technical guides for users.
Deliver first-level support via telephone, email, or in-person contact, responding to and resolving service requests.
Log and track support requests in the IT department ticketing system.
Collaborate with other hospital department staff to meet business needs and resolve complex issues.
Participate in regular department meetings and provide updates on ongoing projects and support activity.
Complete additional duties assigned by the Information Technology Manager.

Schedule and onsite expectations

This is a full-time position onsite in the United States. You must be able to work Monday through Friday, with a weekly on-call rotation for after-hours and weekends.

Requirements

Knowledge of computer hardware and software principles related to the position.
High school diploma or an equivalent credential.
Strong verbal and written communication skills, demonstrated customer service abilities, and teamwork.
Proof of U.S. citizenship or right to work in the United States.
A driver’s license or analogous identification.
Willingness to participate in hospital orientation and educational in-service.
Ability to cope with occasional emotional distress.
Ability to perform minimally demanding tasks, including walking, sitting, standing, lifting, squatting, bending, twisting, crawling, kneeling, and climbing.
Ability to occasionally lift up to 50 pounds.
Ability to clearly hear telephone conversations.
Visual acuity and color perception adequate to use computer monitors and other required equipment.

Pay and technology tools

$25 to $36 per hour (USD). Technologies you may work with include routers, switches, wireless access points, firewalls, antivirus software, and the IT department ticketing system.

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1d ago

Advanced - Cooling Technical Support Specialist

Schneider Electric Buffalo, NY 🇺🇸 Remote

Buffalo, NY

1d ago

$86k - $130k/yr Full time Cooling Systems Customer Support Data Center Liquid Cooling

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Job Description

Join Schneider Electric as an advanced remote technical support specialist supporting mission-critical liquid cooling systems in demanding data center environments. This U.S.-based role combines complex troubleshooting with real impact, backed by competitive compensation, flexible work arrangements, and strong benefits including medical, dental, vision, life insurance, and retirement matching.

What you’ll do

Serve as an advanced technical resource for mission-critical liquid cooling systems, taking ownership of complex escalations that require deeper product and troubleshooting knowledge.
Support customers, Core Technical Support, and Field Service teams using advanced diagnostics to resolve liquid cooling and electro-mechanical issues.
Perform root-cause analysis by reviewing alarms, operating data, electrical schematics, system performance, case history, and technical documentation.
Use the Case Management/CRM system to document troubleshooting, manage case activity, communicate updates, track ownership, and maintain accurate records through resolution.
Provide remote technical guidance for fault isolation and troubleshooting activities led by customers and field personnel.
Provide technical guidance for system startup, commissioning, and deployment activities.
Identify and recommend parts and components needed for repairs and technical resolution.
Collaborate with teams across Engineering, Quality, Training, Dispatch, Field Service, and Sales to resolve customer and product issues.
Create and improve Knowledge Articles, troubleshooting guides, service bulletins, procedures, and other technical documentation.
Apply lessons learned from real-world incidents to recommend improvements to products, manuals, troubleshooting methods, and support processes.
Support technical training for customers, Technical Support teams, and Field Service personnel.
Maintain expertise in new products, known issues, and evolving liquid cooling technologies.
Participate in a 24/7/365 on-call rotation to provide advanced after-hours technical support when scheduled.
Complete occasional customer site or company facility visits for product exposure, training, technical observation, or complex issue support when appropriate (travel up to approximately 25% annually).

What you bring

Strong HVAC/R, refrigeration, chiller, liquid cooling, mission-critical cooling, or related technical expertise.
Advanced troubleshooting capability and a methodical approach to complex problems.
The ability to work beyond alarms or symptoms to determine the underlying root cause.
Strong knowledge of electrical and electro-mechanical systems, including single-phase and three-phase power.
Ability to confidently read and interpret electrical schematics, technical drawings, sequences of operation, and technical specifications.
Familiarity with pumps, heat exchangers, controls, sensors, valves, actuators, and fluid systems.
Ability to troubleshoot remotely by asking the right technical questions and converting field information into an effective troubleshooting path.
Strong technical judgment, including knowing when to involve Engineering, Quality, or other specialized resources.
Strong written, email, and verbal communication skills to explain complex concepts clearly to customers and technicians with different experience levels.
Strong documentation and case-management habits, with extensive experience working in a Case Management/CRM system and maintaining ownership through resolution.
Ability to work independently in a remote environment while collaborating closely across technical teams.
Availability to participate in a 24/7/365 on-call rotation, including nights, weekends, and holidays when scheduled.
Associate degree or technical training in a related discipline is preferred, or an equivalent combination of education and relevant technical experience.
5+ years of experience in technical support, HVAC/R, mission-critical cooling, Field Service, or a similar advanced troubleshooting role.
Demonstrated experience troubleshooting electrical, mechanical, controls, and electro-mechanical systems, including reading and interpreting electrical schematics for single-phase and three-phase systems.
Experience with liquid cooling, chillers, or mission-critical cooling systems is highly desirable, and experience supporting data centers or mission-critical environments is preferred.
Experience in advanced technical support, complex troubleshooting, or technical escalation is preferred.
CRM/case management/service management system experience is a plus.

Compensation and benefits

Pay range: USD 86,400 - USD 129,600 per year (base pay and short-term incentives).
Medical, dental, vision, and basic life insurance (with member reward points).
Benefit Bucks.
Flexible work arrangements.
Paid family leaves.
Well-being programs.
12 holidays per year and 15 days of paid time off per year.
Competitive pay and programs including base salary, incentives, and company share ownership.
401(k) with match.

Schedule, reporting, and work details

You will report to the Technical Support Manager.
This is a U.S.-based remote role. The majority of support is delivered through phone, email, the Case Management/CRM system, and other technical support tools.
This position is not intended to provide routine Field Service or preventive maintenance coverage.
Occasional travel may be required up to approximately 25% annually for product exposure, training, technical observation, or complex issue support.
Participation in a 24/7/365 on-call rotation is required when scheduled.

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3d ago

Technical Support Specialist

Carestream Dental United States

United States

3d ago

$46k - $48k/yr Full time Application Support Computer Skills Customer Support

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Job Description

Carestream Dental is looking for a Technical Support Specialist based in the United States to deliver technical and application support to customers, field personnel, dealers, and third parties. In this onsite role, you will independently diagnose and resolve client issues, manage escalations, and keep customer impact low through clear documentation in the CRM.

What you’ll do

Use demonstrated skills in problem analysis, customer relations, organization, telephone etiquette, and effective collaboration with other service and support groups
Solve common problems and provide immediate solutions
Support Software Product Family positions with working knowledge of Microsoft Operating Systems
Follow proper procedures for processing escalations and defects
Provide input for new products, features, and improvements to product usability and supportability
Suggest proposed solutions for basic issues in knowledge base content and internal or external documentation
Provide expert, accurate, and timely solutions for complex customer issues in line with company standards and guidelines
Escalate issues as needed based on escalation guidelines, including call escalation and handling escalated calls
Record an entry for every customer contact in the CRM and document issues and resolutions thoroughly
Maintain and increase quality and technical evaluation scoring
Perform data analysis and editing of customer data
Perform proactive calls
Provide input for training based on call escalations
Collect data from the customer site following HIPAA guidelines where applicable
Resolve conversion issues and handle live-line calls, email, chat, or other contact methods as directed
Notify management on escalations as needed and support efforts to expand product knowledge through training, documentation, and personal research
Submit proposed solutions to complex issues for internal and external documentation
Complete shift work as scheduled and perform tasks assigned by your supervisor

Tools and technologies

Microsoft Operating Systems
CRM
Chat
Microsoft (MS) applications

What you bring

Excellent verbal and written communication skills, with the ability to make decisions independently
Ability to work independently, manage competing priorities, and adapt in a fast-paced environment
Strong organizational, time management, and multitasking skills
Demonstrated skills in problem analysis, customer relations, organization, telephone etiquette, and effective working relationships with service and support groups

Education and experience

Required: High School Diploma or equivalent certificate
Preferred: College Degree or equivalent experience
Required: 0 to 1 year experience in a technical service-related field
Preferred: 1 year experience in a technical service-related field, plus thorough knowledge of operating systems and MS applications

Compensation

$45,500 - $47,500 USD annually, including a base salary and target variable incentive. Actual compensation will be determined based on skills, experience, and qualifications.

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3d ago

Technical Support Specialist

HCLTech United States

United States

3d ago

$87k - $172k/yr Full time Analytics Azure DevOps Business Analytics

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Job Description

HCLTech is seeking a Technical Support Specialist to lead operational reporting, analytics, automation, and process improvement efforts that strengthen visibility, efficiency, and governance. In this onsite role in the United States, you will build reporting solutions and deliver data-driven insights across Product Data Management (PDM), Engineering Change Management (ECM), BOM operations, and SKU lifecycle processes.

What you will focus on

Develop, maintain, and enhance executive dashboards, KPI scorecards, operational reports, and Power BI solutions to surface SLA performance, backlog status, cycle times, throughput, quality metrics, and overall operational health.
Design reporting frameworks to monitor PDM, change management, BOM governance, and SKU lifecycle execution.
Analyze operational data to detect trends, bottlenecks, risks, root causes, and continuous improvement opportunities.
Drive workflow automation and reporting automation to reduce manual effort, improve accuracy, accelerate execution, and increase operational scalability.
Partner with cross-functional stakeholders to define performance metrics, reporting requirements, and business insights tied to organizational objectives.
Establish data governance standards, reporting controls, and validation mechanisms that improve data integrity and consistency.
Provide actionable recommendations to leadership through data analytics, operational reviews, and performance assessments.
Support process optimization by identifying inefficiencies and implementing improvements that enhance productivity, compliance, and operational effectiveness.
Lead continuous improvement programs focused on SLA adherence, operational throughput, quality, and customer satisfaction.
Collaborate with business, engineering, and operations teams to implement scalable reporting and automation solutions for organizational growth.

Key skills and experience

Microsoft PowerBI experience with dashboard development, data visualization, and executive reporting.
Hands-on experience with AI/LLM Tools including Copilot and Azure DevOps.
Operational analytics expertise, including KPI management and performance measurement frameworks.
Experience with workflow automation, process optimization, and continuous improvement initiatives.
Strong analytical and problem-solving skills, with the ability to translate complex data into actionable business insights.
Knowledge of Product Data Management (PDM), Engineering Change Management (ECM), BOM management, and SKU lifecycle processes.
Proficiency in data analysis, reporting automation, and operational governance.
Excellent stakeholder management and communication skills, including experience presenting insights to senior leadership.

Technology areas

AI/LLM Tools
Copilot
Azure DevOps
Microsoft PowerBI / Power BI
Data Engineering

Other required context: You will be expected to lead operational reporting, analytics, automation, and process improvement initiatives, delivering executive dashboards, KPI scorecards, workflow automation, and data-driven insights to improve SLA performance, operational efficiency, governance, and business outcomes across PDM, BOM, change management, and SKU lifecycle processes.

Location: United States (onsite). Salary range: USD 87,000 to USD 172,000 per year. Minimum experience: 10 years.

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4d ago

Technical Support and Validation Engineer

NOKIA United States

United States

4d ago

Full time Engineering Support Network Support Technical Support

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Job Description

Join Nokia in the United States onsite to support and validate microwave radio solutions for the North American market. This role combines hands-on lab work, customer interaction, and cross-functional collaboration to help ensure strong product performance, regulatory compliance, and reliable outcomes for customers.

What you’ll do

Perform homologation testing of microwave radio products for North America.
Provide technical support to the Test Engineering Center (TEC) team.
Support the integration factory with troubleshooting and validation activities.
Analyze field issues, then collaborate with development teams to define and implement solutions.
Execute product verification and validation activities across the product lifecycle.
Conduct qualification testing and produce detailed technical reports.
Troubleshoot complex microwave networks and RF measurement setups.
Interact directly with customers to handle technical inquiries and requirements.
Coordinate with cross-functional teams to ensure alignment with regulatory standards.
Maintain test equipment and laboratory procedures to support accurate results.

What you bring

Solid understanding of microwave systems, including Ethernet interfaces, RF transmitters/receivers, and modem operation.
Hands-on lab experience performing basic system and RF measurements.
Working knowledge of microwave transmission principles and qualification testing.
Proven ability to troubleshoot complex microwave networks and resolve issues.
Strong customer-facing skills, with the ability to explain technical concepts clearly.
Experience generating comprehensive technical reports and documentation.
Familiarity with IP routing and switching technologies (TCP/IP, BGP, OSPF, MPLS, VPNs) is a plus.
Ability to collaborate with development, test, and integration teams.
Knowledge of North American regulatory requirements for microwave radio equipment.

Inclusion and recruitment process

Nokia acts inclusively and respects the uniqueness of people.
Recruitment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status, or other characteristics protected by law.
The recruitment culture is built on respect.
If you’re interested but don’t meet every listed requirement, you are encouraged to apply.
The length of the recruitment process may vary depending on the role’s requirements.

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7d ago

IT Support Specialist

EMERGEORTHO, P.A. Jacksonville, NC 🇺🇸 Remote

Jacksonville, NC

7d ago

Full time End User Support Hardware Support Help Desk Support

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Job Description

The IT Support Specialist serves as the first point of contact for IT-related needs, delivering remote support and performing on-site technical assistance as required. This role also contributes to user access support, IT asset tracking, procurement coordination, and cybersecurity monitoring, along with incident response and compliance support.

Key Responsibilities

Work with providers and staff members to troubleshoot hardware and software concerns.
Create and manage support trouble tickets for IT-related issues.
Install and configure software applications and computer systems.
Review records and logs to identify trends and underlying issues.
Assist with the rollout and implementation of new solutions and applications.
Participate in testing and evaluation of new applications and process changes.
Help resolve password and login problems for corporate applications and systems.
Attend business-wide meetings and provide insight and recommendations related to technical duties performed.
Follow applicable department and practice policies and procedures.
Participate in professional development activities and maintain professional affiliations.
Maintain detailed knowledge of practice management and other computer software tied to job functions.
Maintain reliable attendance aligned with operational needs and role requirements.
Comply with federal, state, and local laws, regulations, accreditation standards, and organizational policies related to patient care, privacy, safety, and workplace conduct.
Perform other duties assigned by the Manager, including schedule changes and travel to office locations as needed.

Required Education and Experience

Education: 2-year AAS degree in Information Technology (or equivalent).
Experience: Minimum of 2 years.
Additional preference: 2 years of experience in a medical office environment.

Technical and Professional Skills

Knowledge of troubleshooting techniques for hardware and software, including personal computers, network, and communications equipment.
Ability to analyze, diagnose, and resolve software and hardware problems, including their inter-relationships with available tools and peripherals.
Knowledge of client/server system concepts.
Knowledge of networking design concepts.
Ability to install and configure computer equipment, such as computers, networks, and communications equipment.
Ability to adapt to rapidly changing technology.
Ability to operate in a fast-paced environment while prioritizing multiple tasks and demands.
Ability to remain composed during stressful situations.
Ability to build and maintain effective working relationships with co-workers and providers.
Excellent interpersonal and communication skills.