Remote

Location-Specific Remote Support Jobs

12 jobs found

Include remote jobs

All (164) 🌍 Worldwide (48) 🇺🇸 US (104) 📍 Location-specific (12)

20d ago

Service Desk Analyst II

Children's Hospital Los Angeles Los Angeles, CA 📍 California Remote

Los Angeles, CA

20d ago

$66k - $87k/yr Full time Application Support Customer Support End User Support

Apply Now

Job Description

This Service Desk Analyst II role is the first point of contact for internal users and provides IT incident and service request support, including knowledge base improvement and service level alignment.

Responsibilities

Provide first-line support for incidents and service requests related to IT support, systems, hardware, software, and bio-medical engineering requests.
Support patients and families with connections to CHLA interactive devices and other request types.
Directly fulfill service requests, including provisioning access and installing software and services, and resolve some incidents.
Use existing CHLA Knowledge Base documentation when possible, and conduct additional research as needed.
Review knowledge base content for accuracy, recommend corrections, identify knowledge gaps, and create additional documentation where possible.
Help ensure support service levels map to department objectives, including first call resolution, customer satisfaction, and quality of documentation assets.

Requirements

3-5 years of experience in a technical support or service desk role.
Advanced knowledge of IT support and troubleshooting techniques.
Familiarity with operating systems such as Windows and macOS, plus mobile platforms including iOS and Android.
Understanding of common software applications and hardware components.
Experience with service desk ticketing systems and incident tracking.
Knowledge of clinical applications and bio-medical engineering support.
Experience using remote support tools and remote support techniques.
Strong customer service and communication skills.
Strong problem-solving and analytical abilities.
Ability to work effectively in a fast-paced environment.
Professional attitude with strong interpersonal skills.
High attention to detail with a proactive approach to continuous improvement.
Ability to work flexible scheduled hours, including evenings, nights, and weekends as needed.
Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Relevant certifications such as CompTIA A+, HDI< ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.

Technologies

Windows, macOS, iOS, Android
Service desk ticketing systems
Incident tracking

Schedule

Varied days including weekdays, weeknights, weekends, and holidays depending on department needs
Day Shift

Remote Requirements

This is a 100% remote position.
CHLA requires a primary residence in California prior to the start date.

Pay

Posting Range: USD $65,520.00 - USD $87,360.00
Annual salary range: USD 65,520 - 87,360

Minimum Qualifications / Work Experience

Required: 3-5 years of experience in a technical support or service desk role.

Preferred

5+ years of experience in a technical support or service desk role.
Experience in a healthcare or clinical environment.
Experience with enterprise-level IT systems and infrastructure.
Knowledge of bio-medical engineering requests and support.
Proven ability to document technical processes and support procedures.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Ability to stay updated on technology trends and apply them to improve support services.
Experience contributing to IT projects and initiatives.
Familiarity with creating and updating knowledge base articles and documentation.
Understanding of regulatory compliance requirements in a healthcare environment.
Experience analyzing customer feedback and metrics to improve end-user experience.

Location

Los Angeles, CA (remote)

Summary

First point of contact for internal customers with IT-related incidents and service requests.
Supports users, patients, and families; fulfills requests and resolves some incidents.
Evaluates and improves CHLA Knowledge Base documentation while meeting service level goals.

View full job page →

29d ago

Desktop Support Specialist

viva Remote 📍 Wisconsin Remote

Remote

29d ago

$34 - $39/hr Full time Application Support Desktop Support End User Support

Apply Now

Job Description

This role provides mostly remote Tier 3 desktop support for a large State of Wisconsin environment, supporting workstation hardware, software, operating systems, and peripheral devices. You will handle incident and service request work while also contributing as a technical resource to hardware and software projects across a 10,000+ endpoint environment.

Key Responsibilities

Support, test, maintain, and install workstation hardware and workstation software, including operating system currency and support.
Perform application certification and support software distribution and update methods.
Collaborate daily with a team of 10 technicians and 1 project manager.
Assist with tier 2/3 desktop support incidents and requests.
Support projects that implement new hardware and/or software in coordination with business partners.
Provide Tier 3 support and ongoing maintenance for workstation software and hardware.
Maintain operating systems for user workstations.
Support and maintain peripheral devices such as printers and scanners.
Manage incident and service request intake and progression as part of the support workflow.
Contribute technical assistance on projects as assigned by the Desktop Support Supervisor.
Balance incident/service request workload alongside project activities.
Work effectively as part of a technician team of 8 and also independently when needed.
Maintain comfort working within an organization of over 9,000 devices and 10,000 users.

Required Experience & Skills

Tier 3 support and maintenance of workstation software and hardware (minimum 5 years required).
Support and maintenance of operating systems for user workstations (minimum 5 years required).
Incident and Service Request Management (minimum 5 years required).
Strong written and oral customer support correspondence experience (minimum 5 years required).
Peripheral device support (printers/scanner/etc.) (preferred 2-5 years or more).
Technical assistance on projects as assigned by the Desktop Support Supervisor (preferred 2-5 years or more).

Tools & Technologies

SCCM
Ivanti

Nice to Have

Packaging software applications for mass deployment using management tools such as SCCM and Ivanti.
Patch management.
Imaging experience using management tools such as SCCM and Ivanti.
Learning management system (LMS) support experience.
Google Workspace experience.
Microsoft Group Policy Object (GPO) experience.

Project Context

The primary focus includes supporting, testing, maintaining, and installing workstation hardware and software, maintaining operating system currency and support, and assisting with application certification and software distribution or updates. This role also involves working with business partners on hardware and software implementation efforts within the client’s 10,000+ endpoints and users.

Location & Work Schedule

This is a remote position with occasional office or site visits for troubleshooting and/or project work. The role is mostly remote within the client, with possible requirements to come into the central office on a monthly basis for implementations and meetings.

Compensation

USD 34 - 39 per hour.

View full job page →

1mo ago

IT Help Desk Coordinator

Golden 1 Credit Union Remote 📍 California Remote

Remote

1mo ago Closed

$26 - $27/hr Full time Access Controls Av Support Customer Support

This position is no longer accepting applications (closed Sep 15, 2026).

Job Description

The IT Help Desk Coordinator serves as the first point of contact for customer-focused technical support and system access requests. This remote role supports role-based access management, resolves end-user issues in alignment with service level agreements, and provides mixed-platform enterprise helpdesk support.

Key Responsibilities

Provide and manage system access provisioning and de-provisioning using Role Bases Access Control with a least privilege approach.
Collaborate with department managers and business owners to create, modify, and remove access, and to document required approvals.
Manage ongoing support for role-based access management for systems handled by the helpdesk.
Complete periodic access reviews to identify exceptions and resolve system access discrepancies.
Support enterprise applications via phone, email, or a ticketing system, including identifying, troubleshooting, and escalating issues to the appropriate IT areas when required.
Resolve end-user issues and complete user requests within established service level agreements.
Prioritize and schedule work within the Service Desk.
Provide helpdesk support across a mixed platform environment, including Win7, Win 10, IOS, tablets, laptops, desktops, and an Audio/Video system.
Support front line staff with banking hardware, including Cash Dispenser/Recyclers, credit card machines, check scanners, printers, pin pad devices, and multi-function devices.
Coordinate and/or perform tier2 hands-on fixes, including installing and upgrading software and installing hardware.
Configure systems and applications on PCs, laptops, and mobile devices.
Coordinate and/or perform tier2 hands-on fixes for network connectivity issues across WAN/LAN and WIFI in an enterprise environment.
Maintain tables, parameters, and settings within the VMS Host System for terminals, desktop computers, printers, and cash dispensers.
Develop and maintain internal procedures, technical documentation, and an IT support knowledgebase.
Communicate equipment maintenance updates to the appropriate staff.
Provide management updates on outstanding issues that are not resolved in a timely manner, following established escalation procedures.
Develop, document, and implement operating procedures, and conduct training as required.
Maintain an understanding of business area needs and incorporate those needs into technical solutions by updating, developing, and maintaining knowledge of credit union procedures, products, services, and data processing systems.
Escalate when user and system security standards are not adhered to.
Maintain knowledge of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.
Research and resolve system access support issues.
Perform other job-related duties as necessary.

Required Education

H.S. Diploma or General Education Degree (GED)
Completion of prerequisite Computer Technology classes is required

Technologies

Role Bases Access Control
Win7
Win 10
IOS
WIFI
WAN/LAN
VMS Host System
Service Desk
Audio/Video system

Location and Pay

Location: Remote
Compensation: USD 26 - 27 per hour

View full job page →

1mo ago

Customer Relations Help Desk Coordinator

CVS Health Massachusetts 📍 Alaska Remote

Massachusetts

1mo ago Closed

$17 - $31/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Join CVS Health in a customer-first role that supports retail pharmacy teams through inbound care and timely escalation support. This Massachusetts (remote) position offers full-time work with an anticipated 40 hours per week, structured paid training, and benefits including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs (plus additional resources based on eligibility). You’ll also be eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range.

Compensation: USD 17.00 - 31.30 per hour. The work schedule follows operating hours Monday–Friday, 8:30 a.m. – 7:00 p.m., including weekend coverage as required.

What you’ll do

Support CVS retail pharmacy operations by handling both frontline customer interactions and escalated inquiries.
Manage inbound customer communications via the 1-800-SHOPCVS line.
Assist with complex escalations from customers, patients, internal teams, and vendor partners, including Executive Office complaints.
Research and resolve concerns by interpreting and applying company policies and procedures.
Identify root causes and deliver case-specific solutions.
Provide real-time guidance to frontline agents by directing them to the right tools, systems, and knowledge resources to ensure accurate, efficient resolutions.
Handle escalated calls or correspondence that require creative problem-solving.
Maintain a positive, solutions-oriented approach aligned with CVS Health’s purpose and values.

What you’ll need

Residency in Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont due to regulatory compliance.
Active Pharmacy Technician license in your state of residence.
Ability to obtain a Rhode Island Pharmacy Technician license through application and fee.
Minimum 1 consecutive year of customer service experience.
Excellent communication, organization, and follow-up skills.
Ability to clearly explain program and policy details verbally and in writing.
Strong PC skills, including navigating multiple applications at the same time.
Proficiency with Microsoft Windows-based applications and Microsoft Office.
Flexibility in your work schedule and ability to complete a paid company training program.
Ability to work independently in a home-based environment with strong time management and self-motivation.
Ability to adapt to changing business needs and willingness to be trained in additional skills.
Use of a CVS Health-provided webcam during work hours.
Availability during hours of operation, including weekend coverage as required.

Education and training

Verifiable High School Diploma, GED, or equivalent experience.
Active Pharmacy Technician license.

Tech and home office requirements

Internet: minimum 50 Mbps download / 10 Mbps upload (when available).
Personal hotspots and public Wi-Fi are not permitted.
Ethernet connection required: colleagues must be physically connected via an ethernet cable while working.
May require internet upgrades to support required systems.

Helpful experience

Prior CVS Customer Relations knowledge.
1+ years experience in a high volume inbound call center or customer service (call center, retail, hospitality).
Internal colleagues must be in good standing to be considered.
Retail Customer Care experience.
Bilingual in Spanish.
Prior inbound call center experience.
Previous work-from-home experience.
Prior retail or pharmacy experience.

Tools you’ll use: the 1-800-SHOPCVS line, Microsoft Windows-based applications, Microsoft Office, a CVS Health-provided webcam, and an ethernet cable.

View full job page →

1mo ago

IT Service Desk Representative

Henry Ford Health Rochester Hills, MI 📍 Michigan Remote

Rochester Hills, MI

1mo ago Closed

Part time Active Directory Application Support Citrix

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Henry Ford Health is hiring a permanent part-time IT Service Desk Representative to support the health system’s end users and devices across a distributed environment. This role delivers remote troubleshooting and guidance while maintaining a high standard of customer service, with occasional onsite needs when required.

You will help address technical issues for Henry Ford Health and non-Henry Ford Health devices used across locations such as clinics, private practices, hybrid sites, and remote setups, supporting a wide range of hardware, software, and security requirements.

Role overview

Provide high-quality technical support with an exceptionally high level of customer service across the health system.
Support Henry Ford Health and non-Henry Ford Health devices at Henry Ford Health locations, private practices, hybrid locations, home, or anywhere in the world.
Work remotely using phone, email, and IM, with onsite support potentially required.
Coordinate with other teams or departments to help resolve user problems.

What you will support

Devices and technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines.
Software and platforms including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other departmental, clinical, and business applications.

Incident resolution and security

Perform in-depth troubleshooting, research, diagnosis, resolution, and escalation of complex technical issues or requests.
Help safeguard the organization by following established procedures to prevent unauthorized access to system resources.

Continuous improvement and team enablement

Participate in short and long-term projects that streamline Service Desk processes and improve productivity.
Support testing of new technologies and provide relevant feedback and suggestions.
Provide guidance and support to Associates and new hires.
Conduct portions of the Service Desk’s New Hire Training program and contribute to the team’s knowledgebase or other technical documentation.

Requirements

High School Diploma or equivalent required.
Some college, or 1-2 years of vocational technical training, or an Information Technology/Support industry certification.
Associate’s degree or higher in Information Technology, Information System, Computer Science, Health Information Management, or other Business/Communication/Technology related fields, and Information Technology/Support industry certifications.
Two (2) or more years of successful experience in Service Desk, Help Desk, or IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role.
At least one year of customer service experience included in the above technical experience or separately.
Five (5) years or more experience in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support preferred.
Certification in IT Service Management (ITSM/ITIL/HDI, etc.).

Technologies you will use

Microsoft Windows operating systems, Microsoft applications, MacOS, iOS, Android OS.
Epic EMR, PeopleSoft, ServiceNow, Citrix Applications.
Active Directory, Webex, VPN technologies, Duo multi-factor authentication.
Service Desk New Hire Training program, SharePoint, Outlook, Word, Excel, PowerPoint, OneNote, OneDrive.
IT Service Management (ITSM/ITIL/HDI) and ServiceNow ITSM tool usage.

Schedule and location

Location: Remote (Rochester Hills, MI listed).
Days: Monday through Friday.
Shift: 7am to 11am or 8am to 12pm (Day Job).

Benefits

Competitive health plan options: three consumer-driven health plans (CDHPs), a PPO plan, and an HMO plan.
Dental and eye care coverage.
Tuition assistance.
Family forming benefits.
Discounts to dozens of businesses.
Employees classified as contingent status are not eligible for benefits.

Additional details: Organization: Corporate Services. Department: IT System Relations. Union Code: Not Applicable. This posting lists major duties and is not intended to include every task; incumbents may be asked to perform other job-related duties.

View full job page →

1mo ago

Technical Support Specialist

Bradford Technologies San Francisco, CA 📍 California Remote

San Francisco, CA

1mo ago Closed

$45k - $55k/yr Full time Application Support Cloud Platforms Computer Skills

This position is no longer accepting applications (closed Sep 4, 2026).

Job Description

Bradford Technologies is offering a fully remote Technical Support Specialist role based in California, with a supportive small-team environment, competitive pay, and benefits that take care of the basics. You’ll be the first point of contact for customers using Bradford’s appraisal software products, helping them get unstuck and moving forward.

What you’ll do

Deliver friendly, professional technical support via phone, email, and remote assistance.
Troubleshoot software installation, licensing, and product issues.
Diagnose customer problems, identify solutions, and follow cases through to resolution.
Guide customers through software features and best practices.
Escalate complex technical issues to Development when needed.
Document interactions and outcomes in the CRM.
Test software updates and support quality assurance when requested.
Help create and improve knowledge base articles, training materials, and internal documentation.
Collaborate with Sales, Customer Success, and Development to support a strong customer experience.

What you bring

2+ years of customer service or technical support experience.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Comfort talking with customers by phone throughout the day.
Strong computer skills and the ability to quickly learn new software.
Excellent organization skills to manage multiple support requests.
Self-motivated with the ability to work independently in a remote environment.
Reliable high-speed internet and a dedicated workspace.

Helpful background

Experience supporting Windows desktop, web, and cloud applications.
Familiarity with CRM or help desk software.
Remote desktop support experience.
Plus: familiarity with SQL, networking, or databases.
Plus: experience supporting SaaS or business software.
Associate’s or Bachelor’s degree preferred, or equivalent experience is welcome.

Tools you’ll work with

Windows desktop, web applications, cloud applications, CRM/help desk software, remote desktop support, SQL, networking, databases, and SaaS.

Compensation and schedule

$45,000 - $55,000 per year.

Full-Time | Monday–Friday with PST work hours between 6AM to 6PM.

Work location: Remote (CA).

Benefits

Competitive pay
Health, dental, and vision insurance
Paid time off and holidays
Fully remote with a flexible work environment
Supportive small-team culture
401(k)

What makes someone successful here

Enjoys helping customers succeed
Stays calm under pressure
Communicates clearly and professionally
Learns new technology quickly
Takes ownership of issues until they are resolved

View full job page →

1mo ago

Technical Support Specialist

XceedIT, Inc. Atlanta, GA 📍 GA Remote

Atlanta, GA

1mo ago Closed

$45k - $65k/yr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

XceedIT, Inc. operates as a remote-first IT services provider near Atlanta, GA, delivering support to client businesses. This role focuses on remote troubleshooting with occasional on-site visits, emphasizing Microsoft 365, Windows, networking, and cybersecurity. You will grow alongside experienced engineers while ensuring a consistently positive experience for every client interaction.

Responsibilities

Resolve technical issues for clients who rely on our services daily
Provide remote support with occasional on-site visits when hands-on assistance is needed
Contribute across Microsoft 365, Windows, networking, cybersecurity, cloud technologies, and business applications
Troubleshoot issues ranging from password resets to complex network problems
Learn from senior engineers while growing your own technical capabilities
Ensure clients have a positive experience with every interaction
Proactively mitigate problems to prevent incidents before clients notice