Remote

Worldwide Remote Support Jobs

48 jobs found

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All (164) 🌍 Worldwide (48) 🇺🇸 US (104) 📍 Location-specific (12)

16d ago

Remote Technical Support Specialist

SYNERGY DMEPOS Remote 🌍 Remote

Remote

16d ago

$24 - $35/hr Full time Active Directory Computer Skills Customer Support

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Job Description

SYNERGY DMEPOS is hiring a Remote Technical Support Specialist to deliver timely, clear technical assistance that helps resolve issues across hardware, software, operating systems, and network connectivity. This role supports clients remotely across multiple platforms and devices, working through problem reports until solutions are confirmed.

In this position, you will help users and coordinate with internal teams when issues require escalation, all while maintaining strong customer service standards and accurate documentation within ticketing systems.

Responsibilities

Provide comprehensive technical support to clients via phone, chat, and email, resolving problems related to hardware, software, operating systems, and network connectivity.
Troubleshoot and resolve hardware issues on laptops, desktops, mobile devices, and peripherals to minimize downtime.
Support users with desktop applications including the Microsoft Office suite, plus desktop troubleshooting and client communication tools.
Manage customer support tickets efficiently using platforms such as ServiceNow or Jira, documenting issues clearly and following up until resolution.
Support IT infrastructure components including Active Directory, DNS, TCP/IP networks, VPNs, firewalls, LANs, and network administration tasks.
Analyze technical issues to identify root causes and recommend solutions for recurring or complex problems.
Collaborate with cross-functional teams to escalate unresolved issues and help ensure timely resolution while maintaining excellent customer service standards.

Requirements

Proven experience in technical support or IT support roles within a call center or help desk environment.
Strong knowledge of Windows operating systems (including Windows Server), macOS, Linux, and mobile device management.
Hands-on experience with computer hardware maintenance, desktop troubleshooting, and network configuration including TCP/IP, DNS, VPNs, firewalls, and LAN/WAN environments.
Familiarity with IT management tools such as SCCM (System Center Configuration Manager), BMC Remedy, and ServiceNow or Jira for ticket management.
Excellent communication skills, including the ability to explain technical concepts clearly to non-technical users.
Demonstrated analysis skills to diagnose complex technical issues quickly and accurately.
Ability to multitask effectively in a fast-paced environment while maintaining a positive attitude.

Technologies

ServiceNow, Jira
Active Directory, DNS
TCP/IP, VPNs, firewalls, LAN/WAN environments
Microsoft Office suite
Windows Server, Windows, macOS, Linux
Mobile device management
SCCM (System Center Configuration Manager), BMC Remedy

Benefits

401(k)
Flexible schedule
Paid time off
Tuition reimbursement

Work Location: Remote

Compensation: USD 24 - 35 per hour

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20d ago

IT Support Specialist II

Health iPASS Remote 🌍 Remote

Remote

20d ago

$70k - $70k/yr Full time Active Directory Application Support End User Support

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Job Description

Health iPASS is hiring an IT Support Specialist II for remote internal desktop support and customer-facing SaaS troubleshooting.

Responsibilities

Deliver remote desktop and end-user support to internal employees
Handle Active Directory user account tasks, including account creation, password resets, group assignments, and access troubleshooting
Support MFA/2FA enrollment, troubleshooting, and device changes
Install, configure, and troubleshoot common business applications and tools
Resolve hardware and peripheral issues for end users, including laptops/desktops, printers, monitors, and mobile devices
Document support cases, solutions, and IT processes for knowledge sharing
Process customer support requests via ticketing systems, email, and/or phone
Troubleshoot SaaS application issues such as login problems, configuration errors, and workflow challenges
Reproduce reported issues, collect logs and steps to reproduce, and communicate findings clearly
Escalate complex technical issues to Engineering or Product teams when appropriate
Maintain strong customer communication with timely updates and clear resolutions
Contribute to customer support documentation, FAQs, and best practices

Requirements

2+ years of IT experience in desktop support, help desk, systems support, or a similar role
1+ year of customer service or support experience in a professional environment
Active Directory experience, including password resets, account unlocks, and basic administration
Experience with software installation and end-user troubleshooting
Working knowledge of MFA/2FA setup and support
Strong troubleshooting and communication skills, including explaining technical concepts to both technical and non-technical users
Ability to manage multiple requests and prioritize effectively in a fast-paced environment
Customer-first mindset with professionalism, attention to detail, and consistent follow-through

Technologies

Active Directory
MFA/2FA
SQL
Postman
Zendesk
Jira Service Management
Freshdesk
ServiceNow
DNS
VPN
Wi-Fi

Nice to Have

1+ year of application or software support experience, preferably supporting a SaaS platform
Experience using SQL to troubleshoot or validate application data
Experience using Postman or similar tools to test APIs and validate requests and responses
Familiarity with ticketing platforms such as Zendesk, Jira Service Management, Freshdesk, or ServiceNow
Understanding of basic networking concepts including DNS, VPN, and Wi-Fi troubleshooting

Work Environment

Remote role with both internal employee support and external customer-facing support
Hours of operation: 7:00 AM to 6:00 PM Central Time, with a shift assigned within that window
Occasional on-call or off-hours support may be required based on business needs

Pay

$70,000 - $70,000 USD per year (Remote)

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21d ago

Coordinator, Help Desk

Sundance Institute Remote 🌍 Remote

Remote

21d ago

$20 - $25/hr Full time Application Support Coordinator Customer Support

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Job Description

At Sundance Institute, the Help Desk team keeps end-user technology running smoothly by responding quickly to day-to-day questions and coordinating hardware and software needs. As the Coordinator, Help Desk, you will support users through ticketing, calls, and email, while also providing onsite coverage during the Sundance Film Festival. This full-time role is hybrid, based within the greater Salt Lake City area, with remote work available as needed.

What you’ll do

Provide rapid end-user support and coordinate hardware and software needs through ticketing, calls, and emails.
Work under the direction of the Manager, Help Desk.
Resolve tier 1 and tier 2 end-user support requests within 24 hours or as soon as possible, escalating when necessary.
Administer Windows OS and MacOS, including assigned software updates and patches.
Manage access to files and resources using Google Drive, Shared Drive, and other permission-based systems.
Maintain printers by replacing toner, clearing jams, and proactively ordering replacement toner.
Set up and manage communication platforms such as Zoom and Slack, including end-user phone provisioning, video conferencing access, and chat functionality.
Set up, configure, and test new employee workstations prior to their first day.
Conduct new employee tech orientations and provide ongoing training on systems and equipment as needed.
Travel to the Festival and other event worksites to support setup and onsite needs.
Create and maintain end-user Google G Suite Apps.
Track and organize hardware and software inventory, coordinating loaned hardware checkout and check-in while following procedures.
Perform equipment repairs as needed, including laptops, memory, battery, and hard drive replacements.

Required experience and skills

2 years of experience configuring and administering a Mac/PC mixed environment of computer equipment and mobile devices.
Valid driver’s license and successful completion of an MVR background check.
Strong customer support skills, with the ability to explain complex technical issues in easy-to-understand terms.
Ability to de-escalate tense situations and upset end-users.
Ability to work autonomously and in a team environment.
Experience with network switches, network cabling, and troubleshooting network printers and copiers.
Knowledge of Google Apps for business, including Gmail, Docs, Sheets, and Slides.
Outstanding verbal, written, and interpersonal communication skills.
Excellent organization with the ability to multitask.
Legal authorization to work in the United States.

Preferred

Experience with video conference, audiovisual equipment, and projectors.
Experience with help desk issue tracking software.

Tools and technologies

Windows OS, MacOS
Google Drive, Shared Drive
Zoom, Slack
Google G Suite Apps and Google Apps for business (including Gmail, Docs, Sheets, Slides)
Help desk issue tracking software

Location and schedule notes

This full-time position is based within the greater Salt Lake City area to work onsite in a hybrid capacity throughout. There will be ample opportunity for work to be performed remotely. The role requires extended hours, including mornings, evenings, and weekends at key points to support an on-call rotation as assigned. The ability to move items up to 50 lbs and travel between worksites to respond to onsite tech issues is required, and travel to other Institute offices and events will also be necessary.

Compensation and benefits

The hourly pay range is USD 20 to 25 per hour (final rate determined based on geographic location, relevant experience and skills, and internal equity among similar positions). In addition to hourly pay, Sundance Institute offers a comprehensive benefits package including:

Health, vision, and dental insurance
25 paid Institute holidays plus accrued vacation time
Paid sick, family, and medical leave
Employee Wellness initiatives
401(k) with automatic 3% employer contribution after one year of employment
Sundance Film Festival passes and benefits (varies each year)

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22d ago

Technical Helpdesk Analyst

Conduent Bus Proc Optimization Srvs, Inc Remote 🌍 Remote

Remote

22d ago

$48k - $62k/yr Full time 24/7 Customer Support Help Desk Support

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Job Description

Remote work with the support of a global organization and a culture recognized for diversity. Conduent Bus Proc Optimization Srvs, Inc offers health and life coverage, retirement savings, paid holidays, and PTO/vacation and/or sick time, plus opportunities for career growth across a broad portfolio of businesses. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

What You’ll Do

The Service Desk/Software Support Analyst provides technical help desk support for customer-escalated issues and bugs affecting medium to large transaction processing systems. You will investigate and resolve problems through ongoing research, while coordinating with Level 2 and Level 3 support as needed across a 24x7 environment.

Provide technical help desk support for customer-escalated issues and bugs, including research and investigation
Handle inbound phone, email, and systematic alerts and monitoring
Create and manage tickets for service requests, alerts, issues, and incidents, following through until service is restored
Research and resolve alerts, problems, and incidents as they occur
Partner with Operations Management and Level 2 and 3 support teams to ensure proper resolution steps are taken
Work effectively in a multi-system and multi-platform environment
Coordinate with application support staff to ensure production systems are monitored
Follow procedures for processing batch files, troubleshooting file movement, and reporting errors

Schedule

This role requires participation in a 24x7 schedule, including day and night shifts. The posted work schedule is:

Sunday to Tuesday, and Thursday: 6:30am – 7:00am CST (1 hour lunch)
Wednesday: 6:30am – 1:00pm CST or 12:30pm – 7:00pm CST

What You Bring

3+ years of prior experience in a technical helpdesk
Solid working knowledge of Linux (command line)
Intermediate knowledge of networking concepts and commands
Understanding of connectivity, firewalls, and proxies is preferred
Ability to use computer operating system utilities
Strong communication, customer service, organizational, and troubleshooting skills
Excellent oral and written communication skills; ability to work in a team environment
ITIL Service Management knowledge is desirable
Education: Associate’s or bachelor’s degree in computer science or a similar technical degree, or equivalent related work experience
Related work experience may substitute for college, up to two years (one year work experience per one year college)

Technologies

Linux (command line)

Benefits

Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time

Working for You

Career Growth Opportunities: opportunities to advance your career with a vast portfolio of businesses and a global footprint
Great Work Environment: award-winning culture and recognition for diversity efforts

Bring your authentic self to work, grow and thrive both personally and professionally, and make a difference for clients, communities, and the millions of people supported.

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22d ago

Help Desk Support Specialist

Hunter Strategy Remote 🌍 Remote

Remote

22d ago

$70k - $81k/yr Full time Application Support Computer Skills Customer Support

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Job Description

Hunter Strategy is hiring a Help Desk Support Specialist to support the USDA Farm Production and Conservation (FPAC) Shared Service Center. In this Tier 2 and Tier 3 role, you’ll handle incidents and service requests that require deeper investigation, using phone support and remote access to diagnose issues and restore service.

This position emphasizes strong diagnostic ability, clear communication with users and technical teams, and disciplined ticket documentation. You’ll also contribute to root-cause thinking, knowledge articles, and user training materials as recurring problems surface.

What You’ll Do

Respond to client support questions and provide support by phone and remote access.
Diagnose problems across computer software, peripherals, and hardware, including running software diagnostic tools and interpreting error and log data.
Deliver advanced support for incidents and service requests involving applications, infrastructure, access, integration, and performance.
Restore service directly, or coordinate escalation when another team is needed.
Guide users through basic troubleshooting steps and provide basic computer training.
Install, upgrade, and configure software systems, including support for remote software deployments and updates.
Coordinate hardware repair, replacement, or dispatch when physical action is required, and track the process to completion.
Maintain accurate ticket records, complete support tickets, and follow up with clients through resolution.
Communicate ticket status clearly to users and technical teams across the full ticket lifecycle.
Identify recurring problems, contribute to root-cause analysis, and help develop knowledge articles.
Write training manuals and other support documentation.
Support approved changes.
Participate in scheduled or after-hours operational coverage as needed.

What You Bring

Demonstrated help desk experience, including responding to user queries over the phone and through remote sessions.
Proven ability to assess and diagnose computer hardware and software issues and implement effective solutions.
Advanced knowledge of computer software and hardware systems.
Excellent diagnostic skills.
High-level written and verbal communication skills, including patience to guide users step by step.
Experience diagnosing hardware and peripheral issues remotely and coordinating repair or replacement.
Experience providing basic computer training to end users.
Discipline to maintain accurate ticket records and clear support documentation.

Compensation and Location

Salary range: USD 70,000 - 81,000 per year
Location: Remote

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22d ago

IT Helpdesk Technician

Helpt Remote 🌍 Remote

Remote

22d ago

$18 - $20/hr Full time Customer Service Customer Support Desktop Support

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Job Description

Helpt offers fully remote, full-time work supporting clients with on-shore, white-labeled technical help around the clock. This IT Helpdesk Technician role supports inbound IT helpdesk and product technical support calls, with a team built on friendly client experiences, troubleshooting, and empathy. You’ll receive structured onboarding and ongoing support to help you grow your technical and customer support skills.

What you’ll do

Answer inbound IT helpdesk and product technical support calls and help customers move forward
Deliver technical support through service, troubleshooting, and empathy
Maintain a consistently excellent and friendly demeanor with clients and end users

What we’re looking for

Excellent verbal communication skills, since phone support is often your primary tool
Outstanding organizational skills with a keen eye for detail
A motivated self-starter mindset with a passion for technology and support
Customer service oriented approach, with genuine delight in helping people
L1 Technical experience in a helpdesk environment
Strong troubleshooting skills (including home-lab experience)
Familiarity with modern Windows operating systems and the modern Mac operating systems
Prior experience at an MSP is a major plus
An innate desire to resolve printer-related issues

Tools and platforms

Windows operating systems
Mac operating systems

Schedule and training

This is a full-time position with 40 hours per week on a fixed schedule once assigned. Because the team operates 24x7x365, your shift may fall on days, evenings, nights, weekends, or holidays. The exact schedule will be provided prior to your start date.

The initial training period lasts 3 weeks, running Monday through Friday, 7am to 4pm EST.

Pay

Starting pay is $18 to $20 per hour (USD).

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Flexible schedule
Professional development assistance and certification reimbursements
Overtime opportunities

Bonus skills

At Helpt, the team aims to hire a Whole Person. Include hobbies, passions, interests, friends, and family, along with any other skills you’ve picked up along the way.

If you want to start or expand your professional career in technology, consider applying.

Learn more: gethelpt.com

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23d ago

IT Support Analyst I (3rd Shift)

Velera Remote 🌍 Remote

Remote

23d ago

$19 - $23/hr Full time Computer Skills Customer Support End User Support

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Job Description

Velera is hiring an IT Support Analyst I for 3rd shift remote support, handling first-level troubleshooting, request fulfillment, and incident management through ServiceNow.

Responsibilities

Act as the first point of contact for employees and clients requesting technical assistance via phone or email
Provide remote troubleshooting using diagnostic techniques and follow-up questions
Identify the best resolution path based on the issue details provided by the customer
Guide customers through step-by-step problem solving
Escalate unresolved cases to the appropriate level of support personnel
Answer questions with accurate information related to IT products and services
Log events, problems, and resolutions in the appropriate tracking system
Follow up on tickets and update customer status and information
Share customer feedback or suggestions with the internal teams responsible for improvement
Recognize and suggest potential improvements to existing procedures
Support issue status questions and common requests including password resets, software issues, and system and network status inquiries
Assist with change inquiries and general IT questions through phone, chat, and ServiceNow
Troubleshoot technical problems across computer hardware equipment, software, computer devices, components, network devices, and network connectivity
Support continuous improvement efforts and participate in computer data recovery operations

Requirements

Minimum: High school diploma or equivalent combination of education and experience in Information Technology, Computer Science, or a related field
Preferred: 1–2 years providing IT technical support via phone, chat, and/or email
Industry certifications preferred: HDI, MCP, Network+, and A+
HDI certification: required within 1 year of hire