Healthcare Operations

Healthcare Operations Support Jobs

4 jobs found

3d ago

EHR Technical Support – Health Informatics

View Point Health Lawrenceville, GA

Lawrenceville, GA

3d ago

Full time Clinical Informatics EHR Electronic Medical Records

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Job Description

In Lawrenceville, Georgia, View Point Health is seeking an EHR Technical Support professional to bolster the Health Informatics team. This hybrid role focuses on EHR system support, user access management, ticket resolution, reporting, and coordinating training to keep a fast-paced, multi-site healthcare operation responsive and data accurate.

Responsibilities

Manage HIT ticketing system: triage, assign, resolve, and track trends.
Respond to support requests via phone, email, and virtual platforms; escalate urgent issues.
Maintain EHR user accounts, access permissions, and troubleshoot login issues.
Support system maintenance, data cleanup, and error resolution.
Run reports, assist with data collection and basic analysis.
Support training content and materials, and participant coordination.
Provide administrative support, including meetings, documentation, and inventory tracking.
Provide education, training, and ongoing support to staff.
Performs other duties as assigned.
Demonstrate strong organizational skills, attention to detail, and excellent written and verbal communication.
Perform daily responsibilities independently with minimal supervision.
Execute projects with a focus on high-quality results and meeting assigned deadlines.
Participate in HIT support activities, special projects, VPH initiatives, trainings, and statewide meetings as assigned.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred in Health Informatics, IT, Business, or related field).
Experience in administrative support, data entry, or technical support role.
Basic proficiency with computer systems, Microsoft Office Suite, and office equipment.

Technologies

Microsoft Office Suite, Electronic Health Records (EHR) systems.

Benefits

State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts).
Paid New Hire Training.
Company contributes additional 7.5% of salary to 401(a) Retirement Plan.
No employee deduction for Social Security.
Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel.
Supervision, training, and continuing education opportunities available.

Division/Department/Program

Health Informatics

Base Location

Lawrenceville - Hybrid / Remote

Job Hours

8:00 AM to 5:00 PM, Monday through Friday

Shift

Full Time

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8d ago

IT Desktop Support Technician

Cabinet Peaks Medical Center Libby, MT

Libby, MT

8d ago

$18 - $26/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

The IT Desktop Support Technician role is based on-site in Libby, MT, delivering end-user technology support across desktops, laptops, printers, phones, and network devices within a healthcare setting. The position supports EHR, RIS, and PACS and related applications through on-site, remote, and helpdesk-based assistance. Compensation ranges from USD 18 to 26 per hour and, as a minimum, requires two years of relevant experience. The role also requires CompTIA A+ and Network+; if these certifications are not current, they must be obtained within 180 days of hire.

Responsibilities

Collaborate with operational leadership and partners to assess and fulfill hardware and software standards aligned with business needs.
Visit remote locations to check in with managers and users to identify and resolve active technology issues.
Assist with the installation, relocation, configuration, troubleshooting, and ongoing usability of phones, desktop computers, peripherals, and software.
Evaluate existing systems to analyze, design, recommend, and implement updates or changes.
Monitor and maintain computer rooms, maintaining knowledge of each room's equipment configuration and purpose.
Collaborate with technology vendors to escalate issues and create service requests in the ticketing system, and communicate resolutions to end users.
Provide end-user support for application functionality and escalate issues as needed.
Perform desktop and laptop maintenance including operating system refreshes, hardware upgrades, and component replacements.
Enter, monitor, and close all helpdesk tickets, including issue description, troubleshooting steps, resolutions, and final status.
Interact with leadership and organizational teams to resolve user issues and deepen understanding of systems, applications, and workflows.
Maintain up-to-date knowledge of all hardware and systems supported by the IT department by reviewing documentation.
Follow industry best practices to maintain appropriate levels of network and computer security in alignment with HIPAA regulations; identify deficiencies and coordinate remediation with IT staff.
Perform preventive maintenance and assist with setup and maintenance of cable management practices.
Create, modify, and disable user accounts and permissions per approved requests.
Educate staff and clinicians on computer technologies, security, and best practices.

Requirements

Exceptional customer service and communication skills.
Operational experience with Microsoft 365 administration, including users and mailboxes.
Knowledge of technology solutions across desktops, laptops, printers, file servers, print servers, and networking.
Solid understanding of computer systems characteristics, features, and integration capabilities.
Ability to work with multiple technologies and quickly learn new technologies.
Technical experience with network cabling and switches.
Strong knowledge of Microsoft Windows operating systems, installation, and connectivity.
Proven ability to apply technology solutions to business problems.
Proven aptitude for learning new technologies and developing new programs.
Highly organized, motivated self-starter with excellent attention to detail.
Excellent multitasking abilities.
Ability to adapt to change and manage priorities effectively.
Excellent written and verbal communication skills.
Strong interpersonal and problem-solving abilities.
Ability to articulate ideas to both technical and non-technical audiences.
Strong analytical, evaluative, and problem-solving capabilities.
Excellent customer service orientation with keen attention to detail.
Minimum of 2 years of related experience.
Education: CompTIA A+ and Network+ are required; if not current, certifications must be obtained within 180 days.

Technologies

EHR
RIS
PACS
Dictation
Microsoft Office
Microsoft 365
Windows operating systems
File servers
Print servers
Networking
Network cabling
Switches
Backup and recovery software
Adobe Suite
Word
Excel
Outlook
Helpdesk tracking system

Benefits

Medical
Dental
Vision
Long-term disability (LTD)
Life and accidental death and dismemberment (AD&D) insurance
403(b) retirement plan with employer match

Schedule

Based on the needs of the department
Monday to Friday, 8 am to 5 pm

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10d ago

Customer and Logistic Support Helpdesk

Locus Charlottesville, VA

Charlottesville, VA

10d ago

Part time Application Support Contact Center CRM

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Job Description

Benefits

Competitive hourly rate
Opportunity to work with a passionate and dedicated team
Ongoing training and professional development
Chance to make a meaningful impact in the healthcare industry

About Locus Health

Locus Health delivers innovative healthcare solutions designed to improve patient outcomes through technology and compassionate care. We are committed to providing high-quality, patient-centric services and support to our clients. Our team is dedicated to advancing healthcare and making a positive difference in the lives of patients and their families.

Overview

This part-time role combines helpdesk support, customer care, and logistics coordination within a healthcare setting. Based onsite in Charlottesville, VA, you will assist clients and patients, resolve technical issues, and help ensure smooth shipment and receipt of materials. The position offers flexible afternoon hours and a chance to contribute to essential healthcare operations.

Work details

Location: Onsite in Charlottesville, VA

Schedule: Flexible part-time afternoon hours

Employment type: Part-time

Responsibilities

Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner
Troubleshoot and resolve technical issues related to healthcare software and services
Provide clear, step-by-step guidance to customers on product usage
Offer proactive digital navigation support, guiding patients and caregivers through the platform and anticipating needs
Document and track support requests and resolutions in the ticketing system
Collaborate with internal teams to escalate and resolve complex technical issues
Maintain a high level of customer satisfaction by delivering reliable service
Assist in creating and maintaining support documentation and FAQs
Stay informed about product features, updates, and industry trends to share accurate information

Requirements

Collaborates with logistics technicians, customer service reps, service providers, and others involved in shipment and receipt of products
Tracks and updates the status of incoming and outgoing shipments
Unloads deliveries and sorts, stocks receivables
Assembles packaged kits for delivery
Provides backup support for logistics personnel
Maintains a clean, organized working area
Complies with HIPAA, HITECH, privacy policies, and information security requirements
Maintains strict confidentiality of patient, client, and company information
Accesses, uses, and discloses Protected Health Information (PHI) only as required to perform duties
Reports any suspected privacy, security, or compliance concerns per procedures
Participates in required HIPAA, privacy, security, and compliance training
Follows data protection, password management, device security, and record retention practices
Previous experience in a helpdesk or customer support role, preferably in healthcare or technology
Strong technical troubleshooting skills and ability to quickly learn new software
Excellent verbal and written communication
Empathetic and patient approach to customer interactions
Ability to work independently and manage time effectively in an office setting
Familiarity with healthcare software and electronic health records (EHR) is a plus
Proficiency with ticketing systems, CRM software, and other support tools
Strong sense of organization and urgency

Technologies

Ticketing systems
CRM software
Healthcare software
Electronic Health Records (EHR) systems

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1mo ago

Lead Technical Support

Scaled Health White Salmon, WA

White Salmon, WA

1mo ago Closed

$62k - $85k/yr Full time Application Support Device Management End User Support

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

Scaled Health is seeking a seasoned Lead Technical Support professional to provide on-site IT expertise for healthcare facilities around White Salmon, Washington. This role centers on hands-on troubleshooting, collaboration with MSP vendors, and ensuring uninterrupted clinical operations through a 24/7 on-call cadence.

Responsibilities

Deliver advanced frontline support for hardware and software in healthcare environments, including PCs, laptops, printers, peripherals, and biomedical devices.
Work with physicians, nurses, and administrative staff to understand needs, offer guidance, and resolve technical issues quickly to minimize disruption.
Troubleshoot complex problems under tight timelines, prioritizing patient safety and operational continuity.
Consult with end users to identify root causes and guide them through diagnostic steps.
Join an on-call rotation to provide 24/7 support for critical healthcare operations.
Coordinate with third-party vendors for repairs and replacements; manage relationships with biomedical and software vendors to support clinical services.
Support, maintain, and upgrade Windows endpoints, thin clients, and related operating systems used in healthcare devices.
Manage endpoint software, MDM solutions, and SaaS applications, ensuring updates and security controls are in place.
Oversee lifecycle management of end-user devices, including procurement, asset tracking, and disposal, in line with healthcare regulations.
Implement endpoint security measures to protect patient data, aligning with HIPAA and HITECH requirements.
Maintain thorough documentation and reporting on device health, with attention to healthcare compliance needs.
Create and deploy standardized workstation and device images tailored for healthcare environments with security and compliance in mind.
Maintain accurate device catalogs and asset management systems, especially for hospital and clinic settings.
Oversee device leasing and related financial aspects of ownership and lifecycle in accordance with healthcare regulations.
Demonstrate a strong understanding of device mechanics, operability, and connectivity within large-scale healthcare networks.
Proactively monitor, patch, and update devices to minimize downtime in clinical settings.
Troubleshoot and resolve complex endpoint issues affecting healthcare applications and systems.
Apply ITIL principles to best practices in device and endpoint management.
Show proven experience with endpoint security principles and device management in healthcare contexts.
Critically assess issues to identify root causes and prioritize responses based on potential impact to healthcare operations.

Requirements

Minimum of 5 years of technical support experience, preferably in a healthcare or MSP environment.
Experience with Windows updates, software deployment, and data backup solutions.
Proficiency with troubleshooting tools such as Wireshark for both general IT and healthcare technologies.
Familiarity with data privacy practices and healthcare compliance (HIPAA, HITECH).
Expertise with Windows OS, Thin Clients, mobile devices, and biomedical devices.
Fundamental knowledge of network topology, servers, storage, firewalls, and VPNs, with emphasis on healthcare IT systems.
High School Diploma required; technical certifications preferred (e.g., CompTIA A+, Network+, Healthcare IT certifications).
Customer service: exceptional interpersonal skills with a focus on healthcare settings and managing relationships with clinical and administrative staff.
Technical proficiency: capable of troubleshooting and managing diverse healthcare IT systems and equipment.
Analytical and critical thinking: strong problem-solving abilities with the capacity to assess issues, prioritize responses, and ensure continuity of healthcare operations.
Communication: ability to explain technical concepts to non-technical users clearly.
Mentorship: ability to guide and mentor junior technical support staff.
Teamwork: proven collaboration skills, particularly in high-stakes healthcare environments.
Compliance and security awareness: knowledge of HIPAA, HITECH, and data privacy best practices.

Technologies

Windows OS
Wireshark
MDM solutions
SaaS applications
Thin Clients

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
Retirement plan

Salary

$62,000.00 – $85,000.00 per year

Schedule

8-hour shift
Monday to Friday
On-call rotation for 24/7 support

Location

White Salmon, WA 98672 (onsite)

Work Location

In Person

Qualifications

Education: High School Degree required; relevant technical certifications are a plus.

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Healthcare Operations Support Jobs

EHR Technical Support – Health Informatics

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Customer and Logistic Support Helpdesk

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