Helpdesk Manager

Helpdesk Manager Support Jobs

4 jobs found

Today

Help Desk Manager

CompQsoft, Inc. Centennial, CO

Centennial, CO

Today

$80k - $90k/yr Full time Manager Application Support Customer Support

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Job Description

The Help Desk Manager at CompQsoft, Inc. will oversee day-to-day operations for onsite phone and in-person user support in Colorado. The role includes managing first-contact troubleshooting for common hardware and software PC and printer issues within defined support areas.

Role Overview

The Help Desk Manager provides daily supervision and direction to support personnel who handle user assistance by phone and in person. Coverage includes email and directories, standard Windows desktop applications, and applications developed or deployed under the contract. Support staff also act as the initial point of contact for diagnosing and resolving hardware and software problems related to PCs and printers.

Key Responsibilities

Provide daily supervision and direction to staff delivering phone and in-person support to end users across email, directories, standard Windows desktop applications, and contract-related applications.
Ensure support personnel function as the first point of contact for troubleshooting hardware and software issues affecting PCs and printers.

Required Qualifications

At least 5 years of experience.
BA/BS education.
Possession of any one of the IAT Level II certifications.
Active Secret security clearance.

Location and Compensation

This position is onsite in Colorado. Salary range is USD 80,000 - 90,000 per year.

Working Tools

The role focuses on support for Windows desktop applications.

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Today

Help Desk Manager (Lead)

CompQsoft, Inc. Colorado Springs, CO

Colorado Springs, CO

Today

$90k - $94k/yr Full time Manager Application Support End User Support

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Job Description

The Help Desk Manager (Lead) provides day-to-day guidance for the team supporting end users through phone and in-person assistance, acting as the initial contact for diagnosing hardware and software issues.

Role Overview

This position serves as the first point of contact for troubleshooting problems involving PCs and printers. The manager coordinates daily supervision and direction for staff who handle user support, and assists users with issues related to email, directories, and standard Windows desktop applications. Support also extends to applications developed or deployed under the contract.

Key Responsibilities

Provide daily supervision and direction to staff responsible for phone and in-person user support
Support users across e-mail, directories, standard Windows desktop applications, and contract-developed or contract-deployed applications
Act as the first point of contact for troubleshooting hardware and software PC and printer problems

Required Certifications

Applicants must meet one of the following IAT Level II certification requirements:

Security+ CE
CCNA-Security
GICSP
GSEC
SSCP

Security Clearance

Security Clearance: Secret

Tools and Systems

The role focuses on support for:

e-mail
directories
standard Windows desktop applications
PC
printer

Location and Compensation

Location: Colorado Springs, CO (onsite)

Salary: USD 90,000 - 94,000 per year

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Today

Help Desk Manager

Trinzic Colorado Springs, CO

Colorado Springs, CO

Today

$80k - $95k/yr Full time Manager Help Desk Support Helpdesk Manager

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Job Description

Trinzic is seeking a Help Desk Manager to lead daily help desk operations and act as the primary escalation point for complex technical issues within the Gravity DevSecOps Pipeline. This onsite role in Colorado Springs, CO combines hands-on support leadership, system performance ownership, and close coordination with DevOps, developers, and security teams to keep critical services running.

In this position, you will manage support ticket activity tied to pipeline infrastructure, CI/CD tooling, and end-to-end container and application lifecycles in cloud environments. You will also ensure uptime and performance for development environments, container platforms, and cloud services while maintaining compliance with DoD security policies, including STIG requirements and handling of classified information.

What You’ll Do

Lead day-to-day help desk activities, ensuring timely resolution of user issues and escalations.
Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline.
Provide guidance and mentorship to junior support staff to improve performance and grow support capabilities.
Manage and respond to support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance.
Ensure uptime and performance for critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services.
Diagnose and resolve network, server, or software issues, partnering with development and security teams to maintain mission continuity.
Oversee help desk workflows, ensuring adherence to SLAs and KPIs such as response time and resolution rates.
Identify opportunities for process improvement by automating common support tasks and implementing best practices for efficiency.
Support internal documentation efforts, including troubleshooting guides, procedures, and knowledge base articles.
Collaborate with DevOps engineers, developers, and system administrators to resolve issues with minimal disruption.
Communicate updates and incident reports to stakeholders, including status updates for ongoing issues and planned maintenance.
Act as a liaison between help desk staff and upper management to align work with project goals and priorities.
Ensure compliance with DoD security policies, including Security Technical Implementation Guides (STIGs) and other government-mandated protocols.
Coordinate with security to manage security incidents, apply patches, and implement security configurations as required.
Maintain the integrity and confidentiality of classified information handled within the help desk environment.

Required Qualifications

Eligibility to obtain a U.S. government Security Clearance (U.S. citizenship required).
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
2+ years of experience in IT support or help desk roles, including 1-2 years in a lead or supervisory position.
Hands-on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud).
Strong knowledge of Linux/Unix, Mac, and Windows environments, including system administration and network troubleshooting.
Familiarity with configuration management and automation tools such as Ansible, Terraform, or Chef.
Excellent leadership and team collaboration abilities.
Strong technical troubleshooting and problem-solving skills in complex IT environments.
Effective communication skills for technical and non-technical stakeholders.
Ability to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner.
Commitment to security best practices and compliance with strict DoD protocols.

Technologies

Kubernetes, Docker
CI/CD, GitOps, Jenkins, GitLab
AWS, Azure, Google Cloud
Linux/Unix, Mac, Windows
Ansible, Terraform, Chef

Compensation & Benefits

Basic Compensation: $80,000 - $95,000 per year (For Colorado Springs, CO only)
Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation based on internal policy or contractual designation, including sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

Desired Experience

Experience supporting DoD or Space Force operations in a DevSecOps environment.
Familiarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards.
Certifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator.
Experience using AI tools within a development environment.

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4d ago

IT Helpdesk Manager

Rosendin McKinney, TX

McKinney, TX

4d ago

Full time Manager Active Directory Customer Service

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Job Description

The IT Helpdesk Manager leads Rosendin’s onsite helpdesk operations in McKinney, TX, supervising technical support staff while delivering direct IT services to employees. This role focuses on customer service quality, help ticket performance, staff training, and effective management of IT inventory.

Key Responsibilities

Supervise helpdesk support staff by establishing schedules, setting priorities, providing support and direction, and handling administrative issues as needed
Manage helpdesk policies and procedures
Oversee help ticket workflows, including assignment, prioritization, escalation, and resolution
Collect and analyze helpdesk metrics to benchmark workload and performance and identify trends in call center issues
Promote excellent customer service with effective response times, provide expert guidance on general support issues, enforce quality of service guidelines, and support customer satisfaction goals
Train helpdesk staff on operational procedures and troubleshooting techniques, including training related to new hardware and software applications as requested
Establish and maintain an environment that supports team building and cross-departmental communication
Manage IT inventory
Ensure end users receive timely and considerate customer service by handling helpdesk calls and resolving technical issues
Analyze and identify trends in reported issues and develop preventative solutions
Conduct root cause analysis on major issues
Perform other duties as defined by the manager

Requirements

Advanced knowledge of Microsoft Active Directory and Windows 7 & 10
Advanced knowledge of Microsoft Office 2010 and newer
Network troubleshooting experience and working knowledge of VPN client software
Analytical and problem-solving/troubleshooting skills
Ability to perform at a high level in a dynamic, fast-paced team environment
Willingness to take a hands-on approach to ensure optimal customer service
Ability to establish and maintain an effective follow-up system for timely and accurate handling of information requests
Demonstrated discretion and sensitivity when handling confidential information
Proven success taking direction and working independently
Ability to build and maintain strong working relationships with staff and senior management
Proficiency using a computer and Microsoft Office (Outlook, Word, Excel); Oracle preferred
Strong time management to prioritize and handle multiple tasks with changing priorities
Ability to work under pressure and adapt to changing requirements with a positive attitude
Oral and written communication skills required
Self-motivated, proactive, and an effective team player
Professional interaction with employees at all levels, as well as vendors, clients, and others

Technologies

Microsoft Active Directory
Windows 7
Windows 10
Microsoft Office 2010
Microsoft Office
Outlook
Word
Excel
VPN client software
Oracle

Minimum Qualifications

2 years of experience
Bachelor's degree in Information Technology, Computer/Information Science, or a related discipline

Benefits

ESOP - Employee Stock Ownership
401 K
Annual bonus program based upon performance, profitability, and achievement
17 PTO days per year plus 10 paid holidays
Medical, Dental, Vision Insurance
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Charitable Giving Match with our Rosendin Foundation

Travel and Working Conditions

Travel: Up to 20%
General work environment includes sitting for long periods, standing, walking, typing, carrying, pushing, and bending, with work performed primarily indoors (fluorescent lighting and air conditioning)
Noise level is usually low to medium and can be loud on the jobsite
ADA-compliant workplace with consideration of reasonable accommodation measures for qualified individuals
Occasional lifting of up to 30 lbs.

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Helpdesk Manager Support Jobs

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