Help Desk Manager

The Help Desk Manager at CompQsoft, Inc. will oversee day-to-day operations for onsite phone and in-person user support in Colorado. The role includes managing first-contact troubleshooting for common hardware and software PC and printer issues within defined support areas.

Role Overview

The Help Desk Manager provides daily supervision and direction to support personnel who handle user assistance by phone and in person. Coverage includes email and directories, standard Windows desktop applications, and applications developed or deployed under the contract. Support staff also act as the initial point of contact for diagnosing and resolving hardware and software problems related to PCs and printers.

Key Responsibilities

• Provide daily supervision and direction to staff delivering phone and in-person support to end users across email, directories, standard Windows desktop applications, and contract-related applications.
• Ensure support personnel function as the first point of contact for troubleshooting hardware and software issues affecting PCs and printers.

Required Qualifications

• At least 5 years of experience.
• BA/BS education.
• Possession of any one of the IAT Level II certifications.
• Active Secret security clearance.

Location and Compensation

This position is onsite in Colorado. Salary range is USD 80,000 - 90,000 per year.

Working Tools

The role focuses on support for Windows desktop applications.