Help Desk Manager (Lead)
Job Description
The Help Desk Manager (Lead) provides day-to-day guidance for the team supporting end users through phone and in-person assistance, acting as the initial contact for diagnosing hardware and software issues.
Role Overview
This position serves as the first point of contact for troubleshooting problems involving PCs and printers. The manager coordinates daily supervision and direction for staff who handle user support, and assists users with issues related to email, directories, and standard Windows desktop applications. Support also extends to applications developed or deployed under the contract.
Key Responsibilities
- Provide daily supervision and direction to staff responsible for phone and in-person user support
- Support users across e-mail, directories, standard Windows desktop applications, and contract-developed or contract-deployed applications
- Act as the first point of contact for troubleshooting hardware and software PC and printer problems
Required Certifications
Applicants must meet one of the following IAT Level II certification requirements:
- Security+ CE
- CCNA-Security
- GICSP
- GSEC
- SSCP
Security Clearance
Security Clearance: Secret
Tools and Systems
The role focuses on support for:
- directories
- standard Windows desktop applications
- PC
- printer
Location and Compensation
Location: Colorado Springs, CO (onsite)
Salary: USD 90,000 - 94,000 per year
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