The Executive IT Support Technician role at Sierra Space provides advanced technical support for complex hardware, software, and networking issues. The position also includes leading and mentoring technical support teams, managing IT support projects, and delivering specialized assistance across platforms such as MDM, iOS, Linux, A/V, and executive support.
Location
Centennial, CO (onsite)
Compensation
USD 59 - 81 per hourly
Pay Range: $59.49 - $81.81
Your actual base compensation will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, experience, internal equity and market competitiveness.
Experience Level
Minimum 6 years of related experience (typically 6+ years)
Key Responsibilities
- Deliver advanced technical support by resolving complex hardware, software, and network issues for employees.
- Provide guidance and expertise to lead and mentor technical support teams.
- Manage IT support projects, ensuring timely and successful completion.
- Diagnose and resolve complex technical problems involving computer systems, software applications, and network connectivity.
- Support the setup, configuration, and maintenance of advanced computer hardware and software.
- Respond to support requests in a timely and efficient manner to minimize disruption to business operations.
- Document support requests and resolutions, maintaining accurate records of technical issues.
- Collaborate with IT team members and escalate highly complex technical issues as needed.
- Provide customer service through effective communication with employees to understand and address technical needs.
- Stay current with technology advancements, participate in training and development, and build technical skills and knowledge.
- Provide specialized support in MDM, iOS, Linux, A/V, and executive support.
Required Qualifications
- Typically 6+ years of related experience.
- Advanced technical training in computer systems, networking, and troubleshooting.
- Advanced technical training in specialized areas including MDM, iOS, Linux, A/V, and executive support.
- In-depth knowledge of computer systems, with the ability to diagnose and resolve complex hardware and software issues.
- Strong problem-solving skills, along with excellent communication and customer service skills.
- Strong leadership and project management skills.
Preferred Qualifications
- Certifications such as CompTIA A+, CompTIA Network+, and Microsoft Certified: Azure Administrator Associate (or equivalent).
- Extensive experience across operating systems (including Windows, macOS, and Linux) and software applications.
- Strong analytical and problem-solving skills for highly complex issue diagnosis and resolution.
- Excellent communication and leadership abilities, including experience leading technical support teams and managing projects.
- Familiarity with network configurations and troubleshooting.
- Experience using remote support tools and techniques.
- Knowledge of IT service management (ITSM) practices and tools.
- Experience with mobile device management (MDM) solutions and executive support.
- Familiarity with audio/visual (A/V) systems and support.
- Prior experience in team leadership.
Technologies
- MDM
- iOS
- Linux
- A/V
- ITSM
- Microsoft Certified: Azure Administrator Associate
- CompTIA A+
- CompTIA Network+
Benefits
- Medical, dental, and vision plans
- 401(k) with 150% match up to 6%
- Life insurance
- 3 weeks paid time off
Application Deadline
This role will remain posted until a qualified pool of candidates is identified.
Additional Information
Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through the approved vendor list or Talent Acquisition will be considered property of Sierra Space, and Sierra Space will not be obligated to pay any referral fees.
