Support Jobs in Centennial, CO

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Help Desk Analyst

SI Solutions, LLC Centennial, CO

Centennial, CO

Today

$64k - $71k/yr Full time Active Directory Azure Ad / Entra Id Device Management

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Job Description

SI Solutions, LLC is hiring an onsite Help Desk Analyst in Centennial, CO as a first point of contact for employee technical support across Structural Integrity Associates and its subsidiaries.

Responsibilities

Handle incoming support requests through the company Service Desk ticketing system
Troubleshoot and resolve end-user issues across:
- End-user hardware
- Operating systems
- Microsoft 365
- Account access
- Printers
- Networking
- Mobile devices
- Business applications
- Engineering software
Create, manage, and troubleshoot user accounts, permissions, and authentication using:
- Active Directory
- Microsoft Entra ID
- Microsoft 365 administration tools
Deploy and support company endpoints using:
- Microsoft Intune
- Windows Autopilot
- Endpoint management tools
Assist with software installs, configurations, updates, and licensing for company-approved applications
Support core cloud and related services including:
- Microsoft 365, Teams, and SharePoint
- Box
- NetSuite
- VPN and related cloud-based services
Support employee onboarding via workstation deployment, account provisioning, and IT orientation
Escalate complex issues and coordinate with senior IT staff, vendors, and business units to drive timely resolution
Maintain complete and accurate documentation for troubleshooting activity, resolutions, knowledge base articles, and standard operating procedures

Requirements

Associate’s degree in computer science, information technology, or a related technical field; in lieu of degree, additional work experience and/or trade school is acceptable
Minimum 3 years of professional experience in a network or desktop systems specialist role
Certifications such as CompTIA A+, Microsoft Certified Professional, or similar are strongly recommended
Knowledge of Microsoft 365 products, including Office Suite, Exchange, and SharePoint Online
Knowledge of Microsoft Active Directory management
Ability to lift 25 to 40 pounds

Preferred Skills

Experience supporting Microsoft Entra ID, InTune, Windows AutoPilot, and Microsoft 365
Experience with Oracle NetSuite, Box.com, and other cloud-based applications
Experience with Service Desk ticketing systems and remote support tools
Experience supporting and managing mobile devices

Technologies

Microsoft 365, Microsoft Teams, SharePoint, Box, NetSuite, VPN
Active Directory, Microsoft Entra ID
Microsoft Intune, Windows Autopilot, endpoint management tools
Microsoft 365 administration tools
Office Suite, Exchange, SharePoint Online
Service Desk ticketing system
Mobile devices, engineering software
Microsoft Certified Professional, CompTIA A+

Compensation: USD 64,300 - 71,400 per year.

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