Administrative Technician I - HR Help Desk

Join FirstEnergy in Akron, Ohio onsite and support employees, managers, and HR teams through the Human Resources Help Desk (HRHD), a ticket management tool within Oracle HCM. In this role, you’ll help inquiries move from submission to resolution while keeping HR case documentation accurate and up to date.

What you’ll do

• Assist employees, managers, and HR teams with submitting, tracking, and resolving HR-related inquiries and requests through Human Resources Help Desk (HRHD) within Oracle HCM.
• Maintain documentation of HR cases from submission through resolution, ensuring records are organized and complete.
• Support HR processes for common HRHD request categories, including questions involving benefits, payroll, timekeeping, leave programs, employment verification, personnel record requests, and updates to personal or employment information.
• Help coordinate employee relations concerns and workplace issues that require HR review, research, or follow-up, including requests to track the status of existing HR inquiries.

What you bring

• High school diploma or GED required; bachelor’s degree in human resources, Business Administration, or a related field preferred (the bachelor’s degree field is listed as preferred).
• Minimum of 3 years of administrative work experience required; HR administrative experience preferred.
• Advanced knowledge of administrative practices, procedures, and office support functions.
• Proficiency with Microsoft Office tools: Outlook, Word, PowerPoint, and Excel.
• Experience with HR-related systems is helpful: SAP, Coupa, Oracle HCM, Intelex, FileNet, or related systems preferred.
• Strong skills in written and verbal communication, customer service, organization, prioritization, and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
• Demonstrated discretion, sound judgment, and ability to maintain confidentiality with sensitive information.
• May be required to pass the Company’s EEI Support and Administrative Selection System (SASS) test, if required.
• Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.

Tools you’ll use

Oracle HCM, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and (preferred/related) SAP, Coupa, Intelex, and FileNet.