Branch Specialist Technical Support

As a Branch Specialist Technical Support onsite at Sherwin-Williams in McKees Rocks, PA, you will help retail and wholesale customers with product questions, paint specifications, and technical problem resolution while supporting branch quality standards and sales goals.

Role Summary

Technical Support Specialists provide guidance to customers by recommending solutions, answering product questions, and resolving concerns promptly. The position also supports high product and store quality standards and contributes to meeting store sales goals.

Key Responsibilities

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications to match product applications.
• Troubleshoot online technical issues, including correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using the intermix system.
• Assist with customer product inventory control and re-ordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and determine the best resolution approach.
• Support sales reps by preparing samples, panels, and related items for presentations.
• Coordinate technical service issues among the branch, sales reps, and the product service room.
• Maintain customer technical service issues on file for follow-up.
• Maintain the facility to Sherwin-Williams standards through appropriate maintenance, repair, and housekeeping.
• Identify facility problems and provide recommendations.
• Follow designated loss prevention, security, and safety practices, and correct or report non-compliance with applicable procedures and policies.
• Handle hazardous material and waste properly, including handling, storing, labeling, cleaning up spills, disposing, and filing associated paperwork.
• Troubleshoot and resolve customer problems with spray equipment.
• Document and refer potential wholesale leads to the appropriate sales rep.
• Operate material handling, color matching, tinting, mixing, and lab testing equipment as required and in a safe manner.
• Assist with physical inventory and, as needed, color blending, warehouse, and delivery responsibilities.
• Perform other duties as assigned.

Requirements

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Must be able to tolerate non-toxic paint odors and wear a respirator as required.
• If internal to Sherwin-Williams: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• If internal to Sherwin-Williams: must have completed all HR Cloud eLearning courses required for the current position.

Technologies

• HireVue
• HR Cloud eLearning
• intermix system

Preferred Qualifications

• Have a valid, unrestricted Driver’s License.
• Have at least a High School diploma or GED.
• Have at least one (1) year experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.
• Prefer experience with Chemical Coatings products and customers.

Compensation

USD 18 per hourly

Benefits

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities
• From retirement to health care, from total well-being to your daily commute

Store Location

Store #725875 located at: 200 Nichol Avenue, Ext Building 2, Mckees Rocks, PA 15136

How to Apply (Process to Get Started)

• Step 1 – Online Application: Set aside 15 minutes to create your profile by entering or importing your details from one of the job board partners.
• Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. The interview consists of a few behavioral-based questions and should be completed within 7 days of receiving an invitation.
• Step 3 – In-Store Interview: Video interview results are reviewed by a member of the Recruitment team, and top candidates are invited to meet with the team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.