Customer Service / Tech Support Rep

Remote Customer Service and Tech Support role supporting inbound customers and troubleshooting technical issues for hardware, software, and client products.

Responsibilities

• Handle inbound customer support using a call flow guide
• Troubleshoot and resolve technical issues across hardware, software, and client products
• Track, document, and retrieve customer and case information in databases
• Apply strong problem-solving to reach resolution
• Recommend additional products and/or services when appropriate
• Deliver expert customer experiences

Requirements

• 3+ years of customer service experience
• Technical support experience preferred
• Strong focus on building customer relationships
• Open availability
• High school diploma or GED
• Quiet, distraction-free home workspace
• Comfort working in a fast-paced environment with multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills and ability to ask probing questions to resolve issues
• Strong computer navigation skills and PC knowledge
• Desktop or laptop to complete PC and internet testing
• High-speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence
• Work computer may be provided depending on the position, but is not guaranteed (discussed with a recruiter)

Compensation

• Base salary: USD 15 per hour
• Pay rate will not be below the applicable minimum wage

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay “early”
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Work-from-home convenience
• Health and wellness programs with trained partners
• Mentorship programs
• Company networking opportunities with organized groups, including: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
• Programs and events supporting diversity, equity, and inclusion, plus global citizenship, sustainability, and community support
• Celebrations including Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Career Growth and Personal Development

• Training, technologies, and continuing support provided to help you succeed
• About 80% of managers and leaders promoted from within
• Free Learning and Leadership Development programs to support career growth

Job Availability

• Applications accepted on an ongoing basis
• Currently for an existing immediate vacancy; also considering applications for future opportunities
• Candidates are encouraged to apply

Physical and Mental Requirements

• Regularly operates a computer, keyboard, telephone/headset, and/or other office equipment as essential functions
• Work is generally sedentary

Equal Employment Opportunity

• Concentrix is an equal opportunity and affirmative action (EEO-AA) employer
• Does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, protected veteran status, or any other basis protected by law

Accommodation

• Concentrix welcomes and encourages applications from candidates with disabilities
• Committed to an inclusive recruitment process
• Reasonable accommodation available for application or interview stages
• Requests: [email protected]
• Information treated confidentially and used solely to facilitate participation in recruitment

Artificial Intelligence

• AI tools may be used during recruitment for screening and/or assessment
• AI may evaluate resumes, applications, and other submitted materials

Work Authorization

• Only applicants legally authorized to work in the United States will be considered
• Must reside in the United States or have a valid U.S. address for residence

Location: Georgia (remote)

Experience: 3 years minimum

Education: High school diploma or GED