Technical Support Representative - Part Time

Direct Communications is hiring a Part-time Technical Support Representative in Chubbuck, ID (onsite) to provide dependable, high-volume troubleshooting for residential and commercial customers. In this role, you serve as the link between customers and technology, supporting services like fiber, wireless, landline, and managed network solutions while covering peak weekday demand and team PTO.

This position centers on mid-week midday coverage, with additional hours scheduled flexibly within a 20 hours per week part-time arrangement.

What You’ll Do

• Provide critical high-volume support during peak midday hours Tuesday–Friday, 11:00 AM–1:00 PM, and assist with PTO coverage to reduce wait times and prevent missed calls.
• Empower and assist customers remotely by troubleshooting landline, fiber, wireless, and managed network services while maintaining a calm, reassuring, solution-focused approach.
• Drive problem resolution through proactive monitoring of system status, identification of root causes, and application of sound judgment to resolve hardware and configuration issues.
• Collaborate across teams with field technicians by dispatching service tickets, provisioning remote hardware, and maintaining clear communication throughout the process.
• Maintain accurate records by documenting customer interactions, ticket resolutions, and system changes in administrative databases.
• Embrace continuous learning to stay current on managed routers, Wi-Fi solutions, and smart security integrations to better support the network community.

Requirements

• 2+ years of hands-on experience or specialized training in troubleshooting telecommunications, networking, or internet hardware.
• High School diploma or equivalent required.
• Computer-related technical certifications or college coursework preferred.
• Ability to pass pre-employment drug, alcohol, and background screenings.
• Self-motivated approach with a desire to learn new technologies quickly, take ownership of technical challenges, and complete tasks thoroughly.
• Outstanding interpersonal skills, including empathy, active listening, and the ability to de-escalate high-tension calls with courtesy and tact.
• A supportive team player who values collective goals, admits mistakes, and helps lift up fellow team members.

Schedule & Compensation

• Schedule: Part-time, 20 hours per week.
• Availability: Must be able to work Tuesday–Friday, 11:00 AM–1:00 PM to cover peak volume, with flexible scheduling for additional hours and coverage during team PTO.
• Compensation: $16–$18/hour (listed hourly range). The posting also describes a competitive hourly rate of $23.00/hour.

Benefits

• 401(k) Retirement Plan with up to 6% company match
• Healthcare Options: Health, Dental, and Vision coverage for as low as $0.50 per paycheck
• Free Internet Service (if residing within the service footprint)
• Paid Time Off (PTO): 14 prorated days in Year 1, increasing with tenure
• 10 Paid/Observed Holidays
• Tuition Reimbursement for personal and professional development
• Telehealth Services & preventative wellness programs
• Company-Paid Life & AD&D Insurance
• Company-Paid Short-Term Disability & Long-Term Disability options
• Financial Wellness and 3rd-party advisory services
• Comprehensive on-the-job training and professional development