IT Support Specialist I

Conexon is looking for an IT Support Specialist I to provide IT support for both office and remote users in a fast-growing environment in Kansas City, Missouri. This role focuses on resolving helpdesk tickets end to end, troubleshooting user issues, and using Microsoft cloud-based tools to keep employees productive.

What you’ll do

• Support both office and remote users.
• Handle helpdesk tickets and troubleshoot user issues through to completion.
• Work on projects involving Microsoft Cloud based services and other solutions.
• Manage and solve helpdesk ticket requests as well as ad hoc user emails.

Required qualifications

• Associate degree in computer science or equivalent education.
• Minimum 1 to 3 years in IT support of Office 365 on Windows and MAC platforms.
• US-based only, with fluent English written and speaking skills.
• Self-directed, service-driven approach with the ability to handle multiple priorities and projects.
• Hands-on technical troubleshooting skills.
• Knowledge of computing infrastructures, especially end user MS Windows environments.
• Familiarity with enterprise software configuration, management, and monitoring tools.
• Exceptional critical thinking and problem-solving ability.
• Strong verbal and written communication skills, including explaining technical concepts to non-technical groups.
• Strong customer relationship skills and the ability to stay in contact with the client through incident completion.
• Ability to meet reasonable deadlines and solve problems effectively.
• Ability to work remotely at times.
• Must be able to lift up to 50 lbs and sit for several hours in front of a computer monitor.
• Ability to pass a background check and drug screen.
• Must have a reliable cell phone, reliable home internet connection, and reliable transportation for local travel around Kansas City.

Tools you’ll work with

• Microsoft Cloud based services
• Microsoft 365, Microsoft Office, OneDrive
• Entra ID, Microsoft Intune
• Windows, MAC, and Microsoft Windows environments
• Zendesk
• MCSA: Office 365, Office 365

Schedule and work setup

• Location: Onsite in Kansas City, MO
• Job type: Full-time
• Schedule: Fixed
• Overtime: No
• Travel: No
• FLSA status: Non-Exempt
• Location detail: In office

Benefits

• Three (3) weeks of paid time off
• Comprehensive benefits package including health, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• Retirement benefits