Customer Service / Tech Support Rep – Tech Products

Work from home with a team that supports customers for tech products through training, ongoing tools, and career development. Concentrix provides a structured path to success with paid training days, learning and leadership development programs, and an environment built around mentorship, networking groups, and diversity, equity, and inclusion.

What you’ll do

• Answer customer questions about products and services as the friendly, front-line voice, delivering customer service, troubleshooting, and technical support.
• Handle inbound support using a call flow guide to stay consistent and effective.
• Resolve technical issues involving hardware, software, and client products.
• Track, document, and retrieve customer and case information in databases.
• Use strong problem-solving skills to work through complex issues and provide accurate resolutions.
• Maintain a broad knowledge base across client products such as smartphones, tablets, computers, and wearables.
• Apply technical expertise especially with iOS and/or MacOS (or comparable technology), when needed.
• Provide expert customer experiences throughout every interaction.

What you bring

• 1+ year of customer service experience.
• High school diploma or GED.
• A strong focus on building customer relationships.
• Comfort using and explaining technology, with strong computer navigation and PC knowledge.
• Strong problem-solving skills, including the ability to ask probing questions to reach resolution.
• Eagerness to learn new technologies.
• Ability to work in a fast-paced environment with effective multi-tasking.
• A quiet, distraction-free home workspace.
• Availability during Hours of Operation: 8am-11:30pm EST, Monday-Sunday. Schedule changes every 3 months and is based on performance.
• A desktop or laptop to complete PC and internet testing (a work computer will be provided).
• High-speed internet (no wireless/hotspots or satellite) and a smartphone with 10 Mbps upload and 10 Mbps download.
• Must reside in the United States and have a valid U.S. address for residence.

Tools and technical focus

Technologies include iOS, MacOS, and PC knowledge.

Compensation and benefits

• Base wage of $17.31/hr (pay rate will not be below the applicable minimum wage), plus incentives aligned with individual and company performance.
• Medical, dental, and vision insurance.
• Employee assistance program (EAP).
• Registered retirement savings plan.
• Paid time off and holidays.
• Paid training days.
• DailyPay enrollment option to access pay early.
• Paid training and performance-based incentives.
• Employee referral bonuses.
• Work-from-home convenience.
• Company networking opportunities with organized groups including Network of Women, Black Professionals, LGBTQ+ Pride, Ability, Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more.
• Health and wellness programs with trained partners.
• Mentorship programs supporting your career journey.
• Diversity, equity, and inclusion programs and events, plus support for global citizenship, sustainability, and community.
• Celebrations including Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Career growth and development

• Training, technologies, and ongoing support to help you succeed.
• About 80% of managers and leaders are promoted from within.
• No-cost learning and leadership development programs.

Additional information

• Equal opportunity employer (EEO-AA) and does not discriminate based on protected characteristics.
• Concentrix welcomes and encourages applications from candidates with disabilities and provides reasonable accommodations for the application and interview process (contact [email protected]).
• As part of recruitment, AI tools may be used to assist in screening or assessment.
• Applicants must be legally authorized to work in the United States and must reside in the U.S. or have a valid U.S. address for residence.

Job availability: Applications are accepted on an ongoing basis for an existing immediate vacancy, with consideration for future opportunities as they arise.