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Help Desk Analyst
Job Description
The Help Desk Analyst role supports onsite IT operations in Dimondale, MI, handling Tier 1 helpdesk requests, service administration, and ongoing troubleshooting. The position requires demonstrated experience across these areas, along with an IT-related Associate’s degree.
Role Overview
In this role, you will serve as a Tier 1 point of contact for helpdesk support while also performing service administration duties and troubleshooting technical issues. The role is structured around practical IT support experience and service-focused execution in day-to-day operations.
Location and Work Setting
Location: Dimondale, MI
Work model: Onsite
Compensation
Salary: USD 1 per hourly
Minimum Education
- Associate’s degree: must be IT related
Core Requirements
- Tier 1 IT Helpdesk: 2 to 3+ years of previous experience
- Service Administration: 2 to 3+ years of previous experience
- IT Troubleshooting: 2 to 3+ years of previous experience
- Associate’s degree: must be IT related
Preferred Skills
- IT certifications: such as A+, CISCO Routing, SANS, etc.
- Device/telecom exposure: previous IT related experience using Motorola
- Radio field background: prior military experience in the radio field
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