Help Desk Analyst I Information Technology

Join Catholic Health System as a Help Desk Analyst I to support end users with timely troubleshooting of IT hardware, software, and connectivity needs.

Responsibilities

• Provide technical assistance to resolve issues involving computer hardware and software, including printing and operating systems
• Communicate with end users to diagnose problems and implement solutions
• Document IT issues and troubleshooting details using Remedy
• Escalate issues when needed to ensure appropriate resolution
• Support systems security and adherence to applicable standards
• Coordinate with other helpdesk team members to maintain adequate coverage

Requirements

• Strong customer service and teamwork skills
• Positive attitude and professional approach
• Good judgment
• Technical and analytical aptitude
• Demonstrated reliability: be dependable and respectable
• Regular access to confidential data; understand that disclosure could have negative internal and external impact
• Basic understanding of PC hardware/software
• General knowledge of broadband or network connectivity
• General knowledge related to electronic health records

Tools & Technologies

• Remedy
• Electronic health records

Education

• High school education or equivalent required

Experience

• 3 to 6 months of technical customer service experience, or an equivalent combination of experience and college-level education

Working Conditions

• Normal office setting with safe working environment

Location: Buffalo, NY (onsite)
Pay: USD 19 to 29 per hour