Support Jobs in Knoxville, TN

1 job found

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10d ago

Premier Staffing Partners Knoxville, TN

Knoxville, TN

10d ago

$50k - $55k/yr Full time Active Directory Application Support Computer Skills

Detail-oriented IT help desk technician delivering end-user support, diagnosing issues, and keeping IT systems running smoothly.

Serve as the first point of contact for users with technical issues via phone, email, or the ticketing system
Diagnose hardware, software, and network problems using structured troubleshooting methods
Resolve issues related to operating systems, applications, printers, and connectivity
Perform root-cause analysis to prevent recurring problems
Escalate complex problems to higher-level IT teams with thorough documentation
Track, prioritize, and manage support tickets to ensure timely resolution
Maintain accurate records of issues, solutions, and system configurations
Follow established SLAs and maintain clear communication with users throughout the resolution process
Provide clear and professional guidance to users across varying levels of technical skill
Educate users on basic troubleshooting steps and best practices
Assist with onboarding and setup for new employees (accounts, devices, access)
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
Support software updates, patches, and routine system checks
Contribute to knowledge base documentation and troubleshooting guides

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
2+ years of experience in a helpdesk or technical support role
Strong troubleshooting and analytical problem-solving skills
Hands-on experience with Windows and/or macOS environments
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk
Excellent communication and customer service skills

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