Knoxville, TN

Support Jobs in Knoxville, TN

3 jobs found

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Today

IT Service Desk Support

Knoxville Utilities Board Knoxville, TN

Knoxville, TN

Today

$45k - $67k/yr Full time Computer Skills Customer Service Customer Support

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Job Description

Knoxville Utilities Board is seeking an IT Service Desk Support professional to troubleshoot and respond to internal IT requests across multiple channels in a hybrid role based in Knoxville, TN.

Responsibilities

Support internal employees and contractors by reviewing, prioritizing, and responding to requests received via telephone, voicemail, email, ticketing system, and in person
Troubleshoot and resolve hardware, software, networking, and desktop or phone related issues through remote assistance and onsite support
Work with telephone systems and other computer-related technologies while maintaining excellent customer service
Address issues as they come in while balancing additional technical duties, including configuring and deploying new computers
Assist with other support tasks and help maintain inventory during downtime

Requirements

High School Diploma or equivalent, plus experience supporting IT applications and equipment
Exceptional customer interaction skills and professionalism
Strong analytical and process-oriented approach to problem solving
Working knowledge of Windows, Microsoft Office products, and general PC skills
Must have and maintain a valid driver’s license
Required to participate in stand-by, after-hours, weekend, and on-call support rotations

Technologies

Windows 10, Windows 11
Microsoft 365, Microsoft Office
Exchange, Azure, Office 365
Desktop technologies and telephone systems

Work Hours

40+ hours per week, Monday through Friday

Physical Requirements

Hybrid of sedentary and physical work in a typical office environment
Sitting most of the time, with occasional walking or standing
May require occasional lifting, carrying, pushing, or pulling of items up to 40 pounds
Occasional bending, stooping, or reaching
Physical demands may vary by position and may occasionally exceed those described above

Preferred Requirements

2+ years of experience supporting IT applications and equipment
Experience troubleshooting and resolving customer hardware and software issues
Experience with Exchange, Azure, and the Office 365 platform

Selection Process

Phase 1: Apply online at www.kub.org
Phase 2: Experience, training, and education evaluation
Phase 3: Interview with department representatives
Phase 4: Written, performance, and behavioral exercises
Phase 5: Background investigation
Phase 6: Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program.

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24d ago

Desktop Support III

Edfinancial Services LLC Knoxville, TN

Knoxville, TN

24d ago

Full time Active Directory Application Support Computer Skills

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Job Description

Desktop Support III at Edfinancial Services LLC in Knoxville, TN provides advanced desktop and peripheral support and serves as the highest escalation point on the Service Desk.

Responsibilities

Provide advanced technical support within SLA timeframes for desktop hardware, software, and peripherals, addressing complex issues beyond the Help Desk scope.
Diagnose and resolve operating system and application problems using remote support tools when needed.
Assist end-users with software installation, configuration, and functionality, ensuring timely and effective resolution.
Maintain accurate records of support requests, resolutions, and user interactions in the ticketing system, contributing to the knowledge base for future reference.
Offer guidance and training to Level 1 and 2 support staff and end-users on software usage and best practices for maintaining system performance.
Perform regular maintenance and upgrades on desktop hardware, including workstations, printers, and mobile devices, to ensure optimal performance.
Collaborate with other IT teams such as network, processing, and systems to resolve cross-functional issues and ensure seamless service delivery.
Ensure all systems comply with security policies and protocols, including timely patching and updates.
Deliver exceptional customer service, demonstrating patience and understanding while addressing user concerns and technical issues.
Identify and escalate unresolved issues to Team Lead, Supervisor, or relevant IT teams, ensuring proper documentation and follow-up.
Assist in IT projects such as deployments or migrations by providing technical expertise and support as needed.
Help manage IT inventory, including collecting equipment and ensuring compliance with company procedures and policies.
Provide after-hours on-call support in accordance with the established policy.
Execute other assigned tasks as delegated by IT Management.

Requirements

Windows 10
Active Directory
Basic network knowledge; LAN, WAN, Wireless, VPN
Mobile devices; Smartphones & Tablets
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
Virus and spyware removal tools and techniques
Printer support
Hardware support
Excellent oral, grammatical, written, and multitasking skills

Technologies

Windows 10
Active Directory
LAN, WAN, Wireless, VPN
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
Remote support tools

Role overview

The Desktop Support III delivers advanced technical support and troubleshooting for desktop systems, applications, and peripherals. It ensures efficient resolution of complex user issues, enhances the overall user experience, and supports the stability and security of the IT environment. By collaborating with other IT teams and maintaining clear documentation, this role serves as the top escalation point on the Service Desk.

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1mo ago

IT Help Desk Technician

Premier Staffing Partners Knoxville, TN

Knoxville, TN

1mo ago Closed

$50k - $55k/yr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 10, 2026).

Job Description

Detail-oriented IT help desk technician delivering end-user support, diagnosing issues, and keeping IT systems running smoothly.

Responsibilities

Serve as the first point of contact for users with technical issues via phone, email, or the ticketing system
Diagnose hardware, software, and network problems using structured troubleshooting methods
Resolve issues related to operating systems, applications, printers, and connectivity
Perform root-cause analysis to prevent recurring problems
Escalate complex problems to higher-level IT teams with thorough documentation
Track, prioritize, and manage support tickets to ensure timely resolution
Maintain accurate records of issues, solutions, and system configurations
Follow established SLAs and maintain clear communication with users throughout the resolution process
Provide clear and professional guidance to users across varying levels of technical skill
Educate users on basic troubleshooting steps and best practices
Assist with onboarding and setup for new employees (accounts, devices, access)
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
Support software updates, patches, and routine system checks
Contribute to knowledge base documentation and troubleshooting guides

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
2+ years of experience in a helpdesk or technical support role
Strong troubleshooting and analytical problem-solving skills
Hands-on experience with Windows and/or macOS environments
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk
Excellent communication and customer service skills

Technologies

Windows
macOS
ServiceNow
Jira
Zendesk
Intune
Active Directory
Microsoft 365
Azure
Google Workspace
Remote Desktop

Benefits

401(k)
Dental insurance
Parental leave
Retirement plan

Salary

Salary range: $50,000 - $55,000 per year

Location

Knoxville, TN (onsite)

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Support Jobs in Knoxville, TN

IT Service Desk Support

Desktop Support III

IT Help Desk Technician

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