Helpdesk Analyst

Support the bank’s day-to-day technology needs by delivering front line helpdesk support in Berlin, VT onsite.

Responsibilities

• Provide front line technical support to support smooth day-to-day operations at the bank
• Use strong knowledge of computer hardware and software systems to assist end users
• Deliver exceptional customer service with clear, effective communication to maintain a positive support experience
• Troubleshoot and solve technical problems, diagnosing issues efficiently

Requirements

• High school diploma or equivalent
• Two or more years in an IT support environment

Benefits

• Mentorship
• Training
• Continuing education
• Career development resources

Professional Development & Career Advancement

• Mentorship, training, continuing education, and career development resources to support long-term growth
• Average years of service at Northfield Savings Bank is above 9
• Start a career in banking with the NSB Team

Compensation

• Base compensation range at hire (dependent on experience): $23.50 - $26.50 per hour
• Salary range: USD 23 - 26 per hourly

Location

• Berlin, VT (onsite)

Contact

• [email protected]
• (800) 672-2274
• Northfield Savings Bank is an Equal Opportunity Employer