IT Help Desk Technician

Join CU*Answers as an onsite IT Help Desk Technician in Las Vegas, NV, providing first-tier technical support for partners and clients in the credit union industry.

Responsibilities

• Deliver first-tier support for computer and network hardware
• Assist with managed services technologies, including firewalls, servers, and routers
• Support new client installations and conversion projects
• Provide support for Microsoft Windows Server and Windows desktop environments
• Help with network initiatives such as domain migrations and firewall installations
• Perform routine system maintenance and administrative tasks
• Collaborate with internal teams to support strong client service outcomes

Requirements

• High School Diploma, GED, or equivalent experience
• 1–2 years of IT or technical support experience (preferred)
• Working knowledge of networking fundamentals: TCP/IP, subnetting, routing
• Experience with Windows 10/11 and Windows Server environments
• Familiarity with Active Directory and Exchange administration
• Strong troubleshooting skills and ability to document work
• Excellent communication and client service abilities
• Attention to detail and ability to handle confidential information
• Valid driver’s license with an insurable driving record
• Ability to travel to client sites when needed

Technologies

• Microsoft Windows Server
• Windows 10/11
• Active Directory
• Exchange administration
• TCP/IP
• Subnetting and routing
• Firewalls, servers, and routers
• Domain migrations

Work Environment & Physical Activities

• Office building environment
• Some assignments are primarily conducted in office building(s); others include moderate to extensive travel as described in job functions or qualifications
• Reasonable accommodations are available for the physical aspects of the position

Location: Las Vegas, NV (onsite). Pay: USD 20 per hourly.

Notice: This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. CU*Answers will make reasonable accommodations for known physical or mental disabilities of qualified applicants unless doing so would cause undue hardship. Individuals who need accommodation must notify CU*Answers in writing within 180 days after the date they knew or reasonably should have known that accommodation was needed. CU*Answers is an Equal Opportunity Employer.