IT Help Desk Technician

The IT Help Desk Technician delivers first-line technical support to employees and authorized users, helping ensure day-to-day technology functions reliably and securely across the organization. The position focuses on receiving requests, documenting issues, troubleshooting, and resolving common hardware, software, network, telecommunications, and user-access problems, with escalation when necessary.

Role Overview

In this onsite role in Stanton, TX, the IT Help Desk Technician provides responsive support for both clinical and business operations. The technician works to maintain the availability, security, and reliability of technology systems while supporting users through effective customer service and timely issue handling.

Key Responsibilities

• Provide first-line technical support to employees and authorized users across the organization.
• Receive, document, troubleshoot, and resolve issues involving hardware, software, network, telecommunications, and user access.
• Deliver timely and professional customer service, escalating complex problems to the appropriate IT personnel.
• Support clinical and business operations by helping maintain the availability, security, and reliability of technology systems.

Required Qualifications

• Minimum 1 year of relevant experience in IT support responsibilities.
• Education and/or experience in IT support responsibilities, preferred.
• IT related certificate, preferred but not required.

Technology Scope

• Microsoft Windows
• Microsoft 365

Mission Statement

Committed to excellence, Martin County Hospital District will provide the highest quality, compassionate care to improve the lives of those we serve.

Vision Statement

Martin County Hospital District strives to ensure the availability and viability of patient-centered primary and specialty care in a rural setting.