Service Desk Technician

Service Desk Technician Support Jobs

3 jobs found

Today

Help Desk Technician I

FARMERS BANK & TRUST COMPANY OF MAGNOLIA Texarkana, TX

Texarkana, TX

Today

Full time Application Support Customer Support End User Support

Apply Now

Job Description

Support and troubleshoot end users by handling Tier 1 requests and providing remote Tier 2 assistance for banking and IT issues.

Responsibilities

Monitor and triage incoming support requests through phone and the ticketing system.
Create tickets for requests received by phone, route them to the appropriate queues, and respond quickly and effectively.
Document troubleshooting and resolutions in line with Help Desk system processes.
Resolve, route, or escalate issues promptly based on established workflows for Help Desk handling.
Deliver Tier 1 support for Information Technology and Banking Systems issues, including troubleshooting and step-by-step user guidance for application functionality and features.
Provide Tier 2 remote support for Banking Systems issues and for Information Technology issues that can be handled remotely.
Research and implement fixes for newly identified issues, either through self-assignment or escalation to the next level support (internal or vendor) when needed.
Maintain problem and solution documentation by creating and managing support knowledgebase content.
Perform other duties as assigned.

Requirements

Provide excellent customer service consistent with Service with HEART to both internal and external customers.
Maintain confidentiality of customer and bank information at all times.
Comply with all internal controls and established bank policies and procedures.
Use working knowledge of bank products and services to help ensure customer needs are consistently met.
Be able to represent the Bank at community events and in civic organizations.
Equivalent of four years in high school plus specialized training (night, trade extension, or correspondence school) totaling the equivalent of two years of college.
12 to 18 months of related experience and/or training.
Knowledge of a specialized field such as basic accounting or computer-related training (as acquired).
Minimum experience requirement: 1 year.

Role Scope

Provide day-to-day operational support to end users across hardware, software, account permissions, networking, and user troubleshooting.
Handle Tier 1 support and provide Tier 2 remote support for Banking Systems and Information Technology issues.

View full job page →

Today

Service Desk Technician I

GTI Fabrication Phoenix, AZ

Phoenix, AZ

Today

$23 - $27/hr Full time Active Directory Application Support Azure Ad / Entra Id

Apply Now

Job Description

Service Desk Technician I provides first-response desktop and IT support for end users across manufacturing facilities and corporate offices.

Responsibilities

Act as the first point of contact for IT support requests and ticket intake.
Diagnose and resolve Tier I and Tier II technical issues.
Escalate complex problems to Systems Administrators, Engineers, or other IT teams when needed.
Maintain complete, accurate ticket documentation in the ITSM platform.
Handle requests in line with established Service Level Agreements (SLAs).
Provide support for Windows workstations and common Microsoft 365 tools, including Outlook, Teams, SharePoint, and OneDrive.
Troubleshoot and support business systems and peripherals including printers, VPN, MFA, and standard business applications.
Install, configure, and troubleshoot hardware and software.
Deliver both remote and onsite support as required.
Manage identity and access tasks: create and disable user accounts, reset passwords, unlock accounts, assign Microsoft 365 licenses, and manage group memberships.
Support onboarding and offboarding activities.
Prepare, image, deploy, recover, and inventory laptops, desktops, mobile devices, and peripherals.
Maintain asset tags and inventory records.
Coordinate warranty repairs and hardware replacements.
Support conference room systems including AV equipment, along with printers, scanners, manufacturing workstations, and shared devices.
Assist with office moves, workstation setups, and technology deployments.
Maintain knowledge base articles and standard operating procedures.
Document repeatable solutions and contribute to process improvement opportunities.
Support technology refreshes, facility expansions, hardware rollouts, inventory audits, and other IT initiatives.

Requirements

Experience supporting Windows and Microsoft 365 environments.
Basic knowledge of Active Directory and Microsoft Entra ID.
Strong troubleshooting skills plus customer service and communication ability.
Ability to prioritize multiple tasks in a fast-paced environment.

Technologies

Windows
Microsoft 365, Outlook, Teams, SharePoint, OneDrive
Active Directory, Microsoft Entra ID
VPN, MFA
IT Service Management (ITSM), Freshservice
Microsoft Intune, Endpoint Manager
AV equipment

Preferred

Experience in a manufacturing environment.
CompTIA A+, Network+, or Microsoft certifications.
Experience with Freshservice or another ITSM platform.
Experience with Microsoft Intune or Endpoint Manager.

Success Metrics

First-call resolution rate.
SLA compliance and ticket resolution times.
Customer satisfaction.
Accurate and timely device deployments.
Asset inventory accuracy.
Quality of documentation and knowledge base contributions.

Benefits

Medical, dental, and vision insurance
401(k) with company match (where applicable)
Paid Time Off (PTO) and paid holidays
Sick time in accordance with state and local requirements
Company-paid life insurance and disability coverage
Career advancement opportunities within a rapidly growing organization
Exposure to advanced manufacturing, modular infrastructure, and large-scale industrial projects
Collaborative, fast-paced environment with strong operational and engineering leadership
Employee-focused culture centered on safety, quality, accountability, and continuous improvement

Location: Phoenix, AZ (onsite)

Salary: USD 23 - 27 per hourly

View full job page →

2d ago

Senior Service Desk Technician

SALT Dental Partners Franklin, TN

Franklin, TN

2d ago

Full time Senior Active Directory Application Support

Apply Now

Job Description

Senior Service Desk Technician role providing advanced support, escalation coverage, and hands-on troubleshooting for corporate users and dental practice teams.

Responsibilities

Act as an escalation point for incidents and service requests coming from HSO and practice team members
Diagnose and resolve advanced endpoint issues across Windows and macOS
Diagnose and resolve advanced issues in Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint
Diagnose and resolve advanced issues involving printers, scanners, badge readers, and other peripheral devices
Diagnose and resolve advanced issues related to phone and VoIP systems
Diagnose and resolve network connectivity issues across LAN/Wi-Fi, with coordination involving ISP and VPN
Provide hands-on and remote technical support for dental practice technology, including Practice Management Systems (Denticon, Cloud 9, DSN Cloud)
Support imaging systems and clinical workstation setups, coordinating with vendors when needed
Own incidents through resolution with clear communication, proper documentation, and SLA adherence
Identify repeat issues and contribute to root cause analysis with Tier 3 engineering teams
Ensure high-priority, clinically impacting tickets are triaged and worked appropriately
Create and maintain knowledge base articles, troubleshooting guides, and standard operating procedures
Document commonly escalated issues to reduce repeat tickets and improve Tier 1 resolution rates
Review tickets for quality, completeness, and accuracy
Maintain a strong customer-service mindset focused on clinicians and front-office teams
Support onboarding and offboarding activities such as account provisioning, device setup, and access changes
Ensure compliance with access control, least-privilege principles, and internal security standards with HIPAA-aware practices
Assist with support-readiness for IT projects including PMS deployments, phone system rollouts, and clinic openings
Perform other duties and tasks as assigned

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
5+ years of IT support experience, including at least 2 years in a Tier 2 or senior service desk role
Prior experience supporting multi-site or healthcare organizations preferred
Strong experience supporting Windows endpoints and Microsoft 365 environments
Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are a plus
Solid understanding of Active Directory / Entra ID (user and device management)
Experience using service desk ticketing systems and ITIL-aligned processes
Working knowledge of networking fundamentals: DHCP, DNS, Wi-Fi, VPN
Familiarity with healthcare or dental practice environments strongly preferred
Familiarity with ITIL processes (incident, problem, change) and structured UAT/release management
Experience with imaging systems and PMS systems including Denticon, Cloud 9, and DSN Cloud strongly preferred
Detail-oriented approach with comfort working in a fast-paced office environment
Excellent oral communication and strong interpersonal skills with non-technical users
Comfort working independently while collaborating with a distributed IT team
Ability and desire to learn new skills; team-focused mindset
Ability to act with integrity, professionalism, and confidentiality
Ability to lift and carry up to 25 pounds or more as required

Technologies

Windows, macOS
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory, Entra ID
DHCP, DNS, Wi-Fi, VPN
VoIP
Denticon, Cloud 9, DSN Cloud
ITIL, UAT

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k with Company Match, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)

Location: Franklin, TN (onsite)

View full job page →

Service Desk Technician Support Jobs

Help Desk Technician I

Service Desk Technician I

Senior Service Desk Technician

Get Service Desk Technician Support Jobs alerts