IT Service Desk Specialist

Support end-users as the first point of contact for Tier 1 IT issues in an onsite IT call center environment.

Responsibilities

• Handle day-to-day administrative and Tier 1 technical support duties for IT User Services Section responsibilities.
• Serve as the first point of contact for Tier 1 support requests through active participation in the IT Call Center.
• Maintain up-to-date knowledge of technology, operational functions, and established procedures.
• Assist users with operational support in a courteous and timely manner.
• Support end-users by troubleshooting and assisting with installation of software and hardware, as needed.
• Help with technology projects and related components when required.

Requirements

• Education: educational equivalent to an associate’s degree from an accredited college or university in computer science, computer information systems, or a related field; or educational equivalent to a high school diploma from an accredited institution plus at least two years of technical support capacity.
• Understanding of basic technology concepts and jargon.
• Customer-centric mindset with enjoyment working with others.
• Ability to multi-task with strong time management and organizational skills.
• Ability to use office productivity tools, including Microsoft Office.
• Communication skills: strong oral and written ability.
• Ability to maintain a positive attitude.
• High integrity and strong moral character.
• Ability to provide effective operational support.
• Physical capability to sit and stand for long periods.
• Ability to lift and carry objects up to 50 pounds with or without reasonable accommodation.
• Ability to operate motor vehicles for Department business.
• Flexibility to work overtime and weekends, as needed.
• Valid driver’s license.
• Background check: a criminal background check is required to determine suitability; failure to meet standards may result in rejection or termination.
• Visa eligibility: role does not require theoretical and practical application of highly specialized knowledge or a bachelor’s degree or higher, and the position is not eligible for H-1B visa sponsorship.
• Experience: at least 2 years minimum experience.

Technology

• Microsoft Office

Working Conditions

• Periods of working at a computer and interacting with end-users and other Department personnel.
• Flexibility to work overtime and weekends, as needed.

Licenses, Registrations, and Certifications

• Valid driver’s license

Location: Little Rock, AR (onsite)

Compensation: USD 50,284 per year