Support Jobs in Alexandria, VA

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8d ago

Help Desk Analyst

CACI Alexandria, VA

Alexandria, VA

8d ago

$87k - $182k/yr Full time Computer Skills Customer Support End User Support

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Job Description

The Help Desk Analyst role supports a Joint Interagency Task Force by handling IT user queries, processing access requests, and routing tickets to enable rapid delivery of Joint C-sUAS capabilities.

Responsibilities

Apply expertise to multiple complex work assignments, often broad in scope, requiring innovative approaches to how tasks are completed.
Operate with substantial latitude to develop methods and present solutions to problems.
Contribute to project deliverables and performance metrics where applicable.
Respond to user queries and troubleshoot IT systems to resolve issues.
Process requests for access and deactivation of accounts or resources.
Route trouble tickets to the appropriate administrator SMEs or escalate as needed.

Requirements

Active Secret clearance required at start date.
An associate degree in Information Technology or a related field, or one year of equivalent IT support experience in lieu of the degree.
At least four years of Help Desk support experience.

Benefits

Healthcare
Wellness programs
Financial benefits
Retirement plans
Family support resources
Continuing education opportunities
Paid time off and other leave benefits

Job details

Location: Alexandria, VA (onsite)
Salary: USD 86,600 - 181,800 per year
Job ID: 328372
Category: Information Technology
Employment type: Full time
Employee type: Regular
Minimum clearance: Secret
Education: Associate degree in Information Technology or related field
Experience: Minimum four years of relevant experience
Travel: Up to 10 percent of time, Continental US

The opportunity

The role provides help desk support for a Joint Interagency Task Force reporting to the Deputy Secretary of Defense, coordinating authorities and resources to rapidly deliver Joint C-sUAS capabilities to warfighters, counter adversary threats, and promote sovereignty over national airspace.

What you can expect

A culture of integrity
An environment of trust
A focus on continuous growth

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