Alexandria, VA

Support Jobs in Alexandria, VA

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Today

Help Desk Tier I

DirectViz Solutions, LLC Alexandria, VA

Alexandria, VA

Today

$38k - $40k/yr Full time Application Support Customer Support Device Management

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Job Description

DirectViz Solutions, LLC is hiring a Help Desk Tier I analyst to support customers in Alexandria, VA on-site. This role works from a call center and a customer service center, handling routine technology issues and escalating more complex cases to higher-level support teams as needed. The position also requires a Public Trust determination (or the ability to obtain one).

Role Overview

Provide call center support for an environment composed of 80% Intel-based PCs and 20% Apple workstations, along with several custom business applications.
Assist customers who call in or walk into the customer service center.
Resolve routine issues during the call, including password resets, account/workstation unlocking, and basic workstation remediation.
Escalate cases to the Tier II team or the eBusiness team when a higher level of support is required.

Key Responsibilities

Handle customer support interactions in a call center setting supporting both Windows-based and Apple workstation users.
Perform troubleshooting and basic remediation for routine access and workstation problems.
Escalate incidents and requests for more detailed assistance as required.

Required Qualifications

High School Diploma and 2 years of related experience.
Ability to support hardware and applications, including diagnosis/remediation, access (password) reset, and application install.
Experience with incident/request analysis and documentation.
Mobile Device Management skills including provision, reset, and remote wiping.
Effective written and oral communication skills.

Technology

Mobile Device Management

Clearance

Public Trust or the ability to obtain one.

Additional Skills (Desired)

ITIL Service Management
Technical writing experience
CRM/Ticketing/ACD systems

Physical and Mental Qualifications

Maintain focus and awareness throughout scheduled working hours.
Perform tasks requiring prolonged periods of sitting or standing at a desk, using a computer, mouse, and keyboard.
Lift and move objects weighing up to 15 pounds as needed.
Exhibit excellent verbal and written communication skills, with a strong command of the English language.
Work independently while collaborating effectively as part of a team.
Quickly learn and retain routine tasks and processes.
Demonstrate strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
Perform essential job functions satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

Location: Alexandria, VA (on-site)
Salary: USD 38,000 - 40,000 per year (listed salary value: $40,000.00)

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1mo ago

Tier I Help Desk Analyst

KeenLogic Alexandria, VA

Alexandria, VA

1mo ago Closed

Full time Apple Customer Support Desktop Support

This position is no longer accepting applications (closed Oct 30, 2026).

Job Description

Onsite, full-time Tier I Help Desk Analyst opportunity in Alexandria, VA focused on routine call center support and escalation for advanced cases.

Responsibilities

Deliver call center support for an environment running 90% Intel-based PCs, 10% Apple workstations, plus several custom business applications
Support customers who call in or walk into the customer service center
Resolve routine issues during the call, including password resets, account/workstation unlocking, and basic workstation remediation
Escalate complex or detailed support needs to Tier II or the eBusiness teams

Requirements

Bachelor’s degree and 1 year of experience
1+ years experience in Hardware/Application Support (diagnosis/remediation, access password reset, application install)
1+ years experience with Incident/Request work (analysis, documentation)
1+ years experience with Mobile Device Management (provision, reset, remote wiping)
Effective written and oral communication skills

Technologies

Mobile Device Management

Desired Skills

ITIL Service Management
Technical writing experience
Experience with CRM, ticketing, and ACD systems

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1mo ago

Service Desk Specialist - Tier 1

InquisIT LLC Alexandria, VA

Alexandria, VA

1mo ago Closed

$48k - $52k/yr Full time Application Support End User Support Help Desk Support

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

The Service Desk Specialist (Tier 1) at InquisIT LLC is an entry-level, onsite role supporting end users in a fast-paced federal government environment. The position functions as the first point of contact for technical support requests and incidents, with responsibilities spanning initial troubleshooting, ticket tracking in an ITSM platform, and escalation when issues require higher-tier support.

Onsite Location and Schedule

Location: Alexandria, VA (onsite)
Work setup: Ability to work fully on-site in Alexandria, VA
Support coverage: Occasional after-hours support

Compensation

Salary: USD 48,000 to 52,000 per year

Key Responsibilities

Serve as the first point of contact for end-user technical support requests via phone, email, chat, or the ticketing system
Log, categorize, prioritize, and track incidents and service requests within the ITSM platform
Provide first-contact resolution for routine hardware, software, account access, and connectivity issues
Troubleshoot common issues involving Windows operating systems
Troubleshoot common issues involving Microsoft Office and Microsoft 365 applications
Troubleshoot password resets and account lockouts
Troubleshoot VPN and remote access connectivity
Troubleshoot printers and other peripheral devices
Troubleshoot basic network connectivity issues
Escalate unresolved or higher-severity issues to appropriate Tier 2 or Tier 3 support teams
Maintain accurate documentation of troubleshooting steps, resolutions, and ticket updates
Assist with maintaining and updating internal knowledge base articles and standard operating procedures
Follow established service desk processes, SLAs, and cybersecurity procedures
Provide professional, courteous, and customer-focused support to users at all levels of the organization
Participate in training and mentorship activities to build technical and customer service skills

Required Qualifications

Experience: 0–2 years of IT support, help desk, customer service, or related technical experience
Education: Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience
Clearance: ACTIVE – Secret or Higher Clearance is required
Certification: Current DoD 8570 / 8140 IAT Level I certification required (example: A+, Network+)
Basic understanding of Windows desktop operating systems
Basic understanding of Microsoft Office / Microsoft 365
Basic understanding of IT ticketing and service management concepts
Basic understanding of customer support and troubleshooting methodologies
Strong verbal and written communication skills
Ability to work effectively in a team-oriented environment
Strong organizational skills and attention to detail
Willingness to learn and grow in a technical support environment

Technologies

ITSM platform
Windows operating systems
Microsoft Office
Microsoft 365
VPN
DoD 8570
DoD 8140
A+
Network+
IT ticketing

Preferred Skills and Certifications

CompTIA A+
ITIL v4 Foundation certification
Experience using ITSM/ticketing platforms

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1mo ago

Technical Support Representative I

Johnson Controls Alexandria, VA

Alexandria, VA

1mo ago Closed

$29 - $38/hr Full time Computer Skills Customer Support Incident Management

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

In this onsite role, you will support emergency operations and security monitoring by handling incoming alerts and customer requests, coordinating response actions, and maintaining clear, accurate records. You will also troubleshoot security devices and assist with monitoring and testing support during emergency operations exercises and events.

Key Responsibilities

Respond to emergency operations events including elevator entrapments, duress activations, 911 calls, code blue events, fire alarm activations, and active shooter notifications.
Use Everbridge and established emergency notification workflows to manage alerts and share relevant information with the OS Emergency Response Team and other stakeholders.
Dispatch guards, emergency services, and customer notifications according to established procedures.
Contact customers to ask about unusual events, confirm key details, and support timely follow-up.
Document incident activity, alarm events, subscriber calls, and customer interactions in PC-based systems.
Support key request processing, occupancy reporting, procedure updates, and location contact file updates.
Provide overflow support for Front Desk Personnel when needed.
Monitor alarms, access control, intercom, and CCTV systems and take appropriate action based on event type and priority.
Work with guards, property management, and engineers to verify circuits are signaling normal operation.
Troubleshoot security devices in HQ and provide technical support to field technicians and customers.
Provide monitoring and testing support during emergency operations exercises and events.
Read and interpret signals from customer premises, record received information, and escalate issues as needed.
Create, schedule, and track service calls with the service manager or coordinator, customers, and technicians.
Track pending activities, maintain daily status updates, and provide a clear account of open items to the team.
Monitor the status of OCC offices nationwide and notify OS personnel of event posts in Everbridge.
Program and re-program access control and CCTV video systems as required.
Research alarm events using video, access control, and IDS systems to support accurate resolution.
Update restricted data such as phone numbers, access cards, and temporary access permissions for employees or contractors.
Answer incoming phone calls quickly and accurately, assisting customers by phone or email with technical questions or routing them to the appropriate OS personnel.
Prepare and submit activity and history reports to customers when requested.

Required Qualifications

University degree and 1 year of suggested minimum experience, or a 2-year degree and 6 years of suggested minimum experience, or an equivalent combination of education and experience.
Experience in a customer support, security operations, emergency response, or alarm monitoring environment.
Ability to handle high-volume phone work while responding quickly and professionally to urgent events.
Strong typing, reading, speaking, and writing skills.
Ability to take verbal and written instructions and follow established procedures and guidelines.
Comfort using PC-based systems to document activity, track service calls, and maintain accurate records.
Ability to communicate effectively with customers, guards, technicians, and internal teams.
Analytical mindset with attention to detail and the ability to manage multiple priorities in a fast-paced setting.

Technology and Tools

Everbridge
PC-based systems
CCTV
Access control
Intercom
IDS

Benefits

Competitive benefits package

How You Will Work

Own each event from intake to resolution with accountability, accuracy, and a strong sense of urgency.
Verify alarms, confirm details with customers and partners, and remove obstacles to support timely response.
Use calm, clear communication and precise documentation so alerts, calls, and incidents can be tracked and acted on.
Review procedures, update contact information, and follow up to strengthen future response.
Collaborate with guards, engineers, property management, technicians, and internal response groups to keep operations moving.

Nice to Have

Experience with Everbridge, NC4 alerts, access control systems, or CCTV video systems.
Background in a security operations center, alarm receiving center, or similar monitoring environment.
Experience supporting emergency exercises, incident reporting, or service call coordination.
Familiarity with programming or re-programming access control and video systems.

Job Details

Location: Alexandria, VA (onsite)
Compensation: USD 29 to 38 per hour
Minimum Experience: 1 year suggested minimum

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3mo ago

Technical Support Engineer Installer

Amentum Alexandria, VA

Alexandria, VA

3mo ago Closed

$85 - $85/hr Contract Antenna Installation Cable Installation Field Service

This position is no longer accepting applications (closed Aug 19, 2026).

Job Description

At Amentum, a contract-based Technical Support Engineer Installer will be on site in Alexandria, Virginia, surveying, installing, and configuring a Wireless Intrusion Detection System at classified customer locations. The role offers fluid scheduling and periods of ongoing work to support security deployments that require careful coordination with client sites and operational constraints.

Responsibilities

Antenna and bracket assembly
Installation above drop ceilings
Pulling and terminating Ethernet cables
Potentially transporting equipment between buildings
Executing tasks in accordance with all applicable Amentum safety standards
Work in an environment with a mix of business hours and after-business hours, depending on customer building availability

Requirements

Prior experience with current installation procedures, including potential conduit bending and installation (preferred)
Ability to climb step ladders up to approximately 10 feet
Capability to stoop, kneel, bend, twist, and carry at least 15 lbs of equipment
Minimum of 1 to 2 years of experience
Strong analytical and problem-solving skills
Excellent interpersonal, communication, and collaboration abilities
Outstanding organizational and time management skills
Active TS/SCI clearance with polygraph

Compensation

Hourly rate: USD 85 per hour

The listed compensation range is a good-faith estimate of what the company intends to offer at the time of posting. Actual compensation may vary based on job responsibilities, education, experience, skills, internal equity, market data, applicable agreements, and relevant laws.

Benefits

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits, including 401(k) matching
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

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3mo ago

Help Desk Analyst

CACI Alexandria, VA

Alexandria, VA

3mo ago Closed

$87k - $182k/yr Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Aug 6, 2026).

Job Description

The Help Desk Analyst role supports a Joint Interagency Task Force by handling IT user queries, processing access requests, and routing tickets to enable rapid delivery of Joint C-sUAS capabilities.

Responsibilities

Apply expertise to multiple complex work assignments, often broad in scope, requiring innovative approaches to how tasks are completed.
Operate with substantial latitude to develop methods and present solutions to problems.
Contribute to project deliverables and performance metrics where applicable.
Respond to user queries and troubleshoot IT systems to resolve issues.
Process requests for access and deactivation of accounts or resources.
Route trouble tickets to the appropriate administrator SMEs or escalate as needed.

Requirements

Active Secret clearance required at start date.
An associate degree in Information Technology or a related field, or one year of equivalent IT support experience in lieu of the degree.
At least four years of Help Desk support experience.

Benefits

Healthcare
Wellness programs
Financial benefits
Retirement plans
Family support resources
Continuing education opportunities
Paid time off and other leave benefits

Job details

Location: Alexandria, VA (onsite)
Salary: USD 86,600 - 181,800 per year
Job ID: 328372
Category: Information Technology
Employment type: Full time
Employee type: Regular
Minimum clearance: Secret
Education: Associate degree in Information Technology or related field
Experience: Minimum four years of relevant experience
Travel: Up to 10 percent of time, Continental US

The opportunity

The role provides help desk support for a Joint Interagency Task Force reporting to the Deputy Secretary of Defense, coordinating authorities and resources to rapidly deliver Joint C-sUAS capabilities to warfighters, counter adversary threats, and promote sovereignty over national airspace.

What you can expect

A culture of integrity
An environment of trust
A focus on continuous growth

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Support Jobs in Alexandria, VA

Help Desk Tier I

Tier I Help Desk Analyst

Service Desk Specialist - Tier 1

Technical Support Representative I

Technical Support Engineer Installer

Help Desk Analyst

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