IT Helpdesk

Interface Inc is hiring an IT Helpdesk Support Technician to serve as the first point of contact for Tier 1 technology help at our Scottsdale, AZ office. This onsite role focuses on troubleshooting and resolving everyday employee issues across devices, software, and connectivity, while keeping work organized through a help desk ticketing workflow.

What you’ll do

• Act as the primary contact for all Tier 1 IT support requests submitted through the help desk ticketing system.
• Prioritize, document, and manage tickets based on urgency and business impact.
• Provide support for computer hardware, software, printers, mobile devices, and other peripheral equipment.
• Handle incoming requests in person, by phone, email, or through the ticketing system.
• Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.
• Diagnose and resolve hardware, software, network, and connectivity issues, escalating more complex problems when appropriate.
• Configure and install peripherals such as monitors, printers, scanners, and related devices.
• Perform routine maintenance, including operating system updates, malware and virus removal, system cleanup, and performance optimization.
• Support user account setup, password resets, and access-related issues.
• Maintain accurate documentation for all work completed, including ticket updates, resolutions, and daily activity logs.
• Create and maintain user documentation, training materials, and knowledge base articles.
• Provide basic guidance and computer training to employees on software applications and IT best practices.
• Monitor recurring issues and communicate trends or recommendations for long-term improvements.
• Follow up with users to confirm issues are fully resolved and ensure a positive support experience.
• Assist with office technology projects, equipment deployments, inventory management, and other IT-related initiatives.
• Complete general administrative and office tasks as assigned.
• Handle other duties and special projects as assigned.

Qualifications

• Strong troubleshooting skills with Windows, including desktop and laptop hardware, software installation, and peripheral devices.
• Basic networking knowledge, including LAN, WAN, TCP/IP, and wireless networking.
• Experience with malware detection, virus removal, operating system maintenance, and hardware upgrades.
• Ability to diagnose technical issues, identify root causes, and resolve problems efficiently.
• Excellent customer service and interpersonal skills, including communicating technical information to non-technical users.
• Strong organization skills to prioritize multiple requests and meet deadlines in a fast-paced environment.
• Ability to maintain accurate documentation and detailed service records.
• Capable of working independently while collaborating effectively with the IT team.
• Professionalism, integrity, and the ability to maintain confidentiality.
• Willingness to learn new technologies and adapt to changing business needs.

Tools and technologies

• Windows operating systems
• TCP/IP
• Wireless networking
• Active Directory
• Microsoft Office applications
• Help desk ticketing systems

Role details

• Location: Scottsdale, AZ (onsite)
• Salary: USD 22 - 24 per hour
• Experience: 5 years minimum
• Education: Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience

Physical demands

• Regularly required to talk and hear.
• Must be able to lift and/or move items over 35 pounds.
• Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EEO and screening

• Interface Inc provides equal employment opportunity to all qualified applicants and considers reasonable accommodations for applicants with disabilities.
• Employment is contingent upon passing a background check and a drug screen.