IT Support Technician

Reynolds Lake Oconee is hiring an IT Support Technician to support end users on site in Greensboro, GA. This role blends hands-on workstation support with application and network troubleshooting, plus opportunities to train users and help with technology rollouts. If you value dependable service, clear communication, and safe, consistent execution, this position offers a strong benefits package along with a pay rate of USD 21 per hour.

Responsibilities

• Install new end-user workstations and complete adds, moves, and changes as needed.
• Install, configure, and support Microsoft Office productivity tools and vertical applications.
• Configure network access for end users.
• Troubleshoot hardware, software, and network configurations.
• Train end users on proper use of hardware and software.
• Communicate status and progress reports for ongoing projects.
• Enhance technical skills to support new systems and applications.
• Assist with project rollouts and IT setup for events.
• Perform other duties as assigned.

Requirements

• At least two years of college study in IT or equivalent IT work experience.
• Knowledge of computer hardware identification, installation, and troubleshooting.
• Ability to provide end-user support for Microsoft Office and other software.
• Working knowledge of Microsoft Windows environments.
• Basic understanding of Windows Server operating systems.
• Basic understanding of computer networks, including TCP/IP and Wi-Fi.
• Ability to communicate concepts and details needed to train end users.
• Ability to learn new systems, applications, and tools.
• Good written and verbal communication skills.
• Proven ability to interact effectively and positively with end users, staff, and guests.
• Ability to take initiative and work independently and as part of a team.
• Good organizational skills and ability to accurately document work.

Benefits

• Medical, dental, vision and life insurance
• Paid vacation after 6 months
• Paid time off after 90 days: 10 holidays, 3 sick days, 3 personal days
• 401(k) with company match
• Flexible spending and health savings accounts
• LTD and STD
• Employee discounts: food, retail merchandise, boat rentals
• Golf privileges

Safety Responsibilities and Demands

• Perform job responsibilities and operate equipment according to company safety and training programs.
• Report safety or hazard concerns to management.
• Report any on-the-job injury to management.
• Take personal responsibility for safety every day.

Mental/Physical/Environmental Factors: Ability to work under stress; maintain a positive attitude while working with end users and guests; occasional prolonged and irregular hours; ability to lift and carry objects weighing 45 pounds or more; periods of walking, standing, bending, and stooping.