Help Desk Support Specialist

University Health is seeking a Help Desk Support Specialist to support online service, network, and end-user technology needs in a fast-moving healthcare environment. In this onsite role in San Antonio, TX, you will handle trouble calls, guide end-users to resolution, and ensure issues are documented and routed to the right support level when needed. You will also help reinforce the Health System’s Guest Relations Policy while providing service.

This position focuses on front-line technical support and clear communication. The goal is to resolve problems when possible, or escalate them promptly when they require additional expertise.

Key Responsibilities

• Respond to all trouble calls related to on-line service, network, and end-user problems.
• Provide an interface for end-users seeking assistance, supporting them through each request.
• Document problem calls and either solve issues or ensure timely escalation to the appropriate support level.
• Promote the Health System’s Guest Relations Policy.

Requirements

• Associate’s degree or equivalent experience is preferred.
• Specialized courses in Information Services are preferred.

Compensation & Location

• Location: San Antonio, TX (onsite)
• Pay: USD 19 - 26 per hour