San Antonio, TX

Support Jobs in San Antonio, TX

16 jobs found

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Today

Help Desk Support Specialist

University Health San Antonio, TX

San Antonio, TX

Today

$19 - $26/hr Full time Customer Service Customer Support Help Desk Support

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Job Description

University Health is seeking a Help Desk Support Specialist to support online service, network, and end-user technology needs in a fast-moving healthcare environment. In this onsite role in San Antonio, TX, you will handle trouble calls, guide end-users to resolution, and ensure issues are documented and routed to the right support level when needed. You will also help reinforce the Health System’s Guest Relations Policy while providing service.

This position focuses on front-line technical support and clear communication. The goal is to resolve problems when possible, or escalate them promptly when they require additional expertise.

Key Responsibilities

Respond to all trouble calls related to on-line service, network, and end-user problems.
Provide an interface for end-users seeking assistance, supporting them through each request.
Document problem calls and either solve issues or ensure timely escalation to the appropriate support level.
Promote the Health System’s Guest Relations Policy.

Requirements

Associate’s degree or equivalent experience is preferred.
Specialized courses in Information Services are preferred.

Compensation & Location

Location: San Antonio, TX (onsite)
Pay: USD 19 - 26 per hour

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28d ago

Commercial AV Tier 1 and 2 Technical support/dispatcher

JAVI A/V LLC San Antonio, TX

San Antonio, TX

28d ago

$50k - $55k/yr Full time Audio Visual Systems Av Support Av Systems

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Job Description

JAVI A/V LLC is hiring a Commercial AV Tier 1 and Tier 2 Technical Support Specialist and dispatcher for an onsite role in San Antonio, TX. This position supports customers, subcontractors, and field technicians through phone and remote troubleshooting across IT, audiovisual, networking, and CCTV systems, while also helping stage and prepare IP-based cameras for deployment.

What you’ll do

Deliver Tier 1 and Tier 2 support for IT and AV issues via phone, email, and approved remote-support tools for customers, subcontractors, and field technicians.
Receive, triage, and prioritize support requests, collect complete issue details, determine impacted equipment and business impact, and outline clear next steps.
Troubleshoot audio, video, digital signage, displays, control components, signal distribution, structured cabling, network-connected devices, CCTV cameras, video management systems, and related cloud services.
Diagnose common network and device issues involving IP addressing, DHCP or static addressing, gateways, DNS, PoE, device discovery, credentials, firmware, software, and configuration settings.
Walk field technicians through structured troubleshooting and testing while maintaining clear, professional communication.
Resolve issues within Tier 1 and Tier 2 scope, and escalate Tier 3, engineering, or manufacturer issues with diagnostic results, logs, photographs, serial numbers, configuration details, and documented actions completed.
Document every support interaction in Salesforce and the applicable service or project record, including troubleshooting steps, resolution, follow-up requirements, and all customer or technician communication.
Stage, program, configure, and bench-test IP-based CCTV cameras and related devices before release to the field.
Complete device preparation tasks such as factory reset when appropriate, firmware updates, secure credential setup, IP configuration (subnet mask, gateway, DNS), and time-related settings including time zone and NTP.
Enroll and verify cameras, encoders, bridges, gateways, NVRs, and other devices in the designated VMS or cloud surveillance platform, confirming live video, recording, and authorized remote access.
Label each device and accurately record manufacturer, model, serial number, MAC address, assigned IP address, site/camera location, and configuration status while keeping credentials and configuration records only in JAVI-approved secure systems.
Create field-ready deployment packages that include programmed equipment, configuration documentation, labeling, installation notes, and site-specific instructions for assigned technicians.
Perform a final pre-deployment quality check and promptly notify management of equipment, licensing, compatibility, or configuration issues before dispatch.
Support the subcontractor pipeline as requested by researching prospective technicians, participating in interviews and qualification steps, and maintaining qualification data in Salesforce.
Prevent unqualified or ineligible technicians from being contacted or assigned by maintaining accurate CRM status notes.
Review subcontractor documentation for completeness and validity, follow up until required records are received and properly filed, and verify that colleagues, subcontractors, and field technicians upload required project, service, and closeout files.
Keep records organized and current across Salesforce, Box.com, and other JAVI-approved cloud platforms, including creating and maintaining Box.com folder structures according to JAVI naming, filing, and access standards.
Review and clean up Box.com files to ensure correct documentation is stored consistently, and polish JAVI documents such as standard operating procedures and internal communications while maintaining consistent branding.
Create professional PowerPoint presentations and other business documents when requested.
Use practical understanding of business processes and basic accounting concepts when completing purchase requisitions for service cases.
Assist other departments when requested during limited staffing, while still meeting responsibility for assigned priorities and deadlines.
Identify process improvements and communicate recommendations to management, obtaining approval before implementing changes when required.

What you bring

Associate degree or higher (required).
Excellent writing and speaking skills with strong telephone communication.
Hands-on experience providing Tier 1 and Tier 2 IT technical support.
Hands-on experience staging, programming, configuring, and testing IP-based CCTV cameras before field deployment.
Experience documenting support activity, technician records, and follow-up actions in Salesforce or a comparable CRM (Salesforce proficiency strongly preferred).
Working knowledge of TCP/IP networking fundamentals including DHCP, static IP addressing, subnet masks, gateways, DNS, LAN connectivity, PoE, VLAN concepts, and secure remote access.
Working knowledge of AV signal flow and equipment, including displays, digital signage, extenders, control components, structured cabling, and network-connected AV devices.
Working knowledge of IP surveillance cameras, device discovery, firmware, ONVIF concepts, NVR/VMS or cloud surveillance platforms, and video stream settings, recording, and remote viewing.
Proficiency with computers, cloud-based software, and Microsoft Excel, Word, and PowerPoint.
Proficiency with, or ability to quickly become proficient in, Salesforce, Conga, Service Channel, Box.com, and Xero.
High attention to detail plus strong organizational, documentation, and file-management skills.
Ability to manage multiple priorities and meet daily deadlines.
Reliable and accountable with consistent follow-through on open issues and commitments.
Adaptable to changing priorities, technologies, and customer needs.
Team-oriented with willingness to support colleagues while maintaining ownership of assigned responsibilities.
Ability to receive constructive feedback and work effectively in an environment that values clear, direct communication.
Resourceful problem-solving with initiative, including the ability to alert management immediately when urgent situations arise.
Professional references from former direct supervisors are required.
Any offer is contingent upon successful completion of a background check, as permitted by applicable law.

Technologies you’ll work with

Salesforce, Box.com, PowerPoint, Microsoft Excel, Microsoft Word, Conga, Service Channel, Xero
TCP/IP, DHCP, static IP addressing, DNS, PoE, VLAN, ONVIF, NVR/VMS

Compensation and schedule

Job type: Full-time
Pay: $50,000.00 to $55,000.00 per year
Work location: In person (San Antonio, TX onsite)
Minimum experience: 5 years

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

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1mo ago

Plant Technical Support Manager

CPS Energy San Antonio, TX

San Antonio, TX

1mo ago Closed

Full time Manager Cmms (maintenance Management System) Gas Turbines

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

The Plant Technical Support Manager provides CT/GT/ST technical support for operations and maintenance to help ensure safe, reliable, and efficient power generation across CPS Energy’s Generation Fleet in San Antonio, TX.

Key Responsibilities

Deliver specialized technical direction and support for operations and maintenance by formulating and implementing solutions that improve CT / GT / ST unit performance.
Analyze and evaluate plant operations, maintenance activities, and performance levels.
Review and recommend conversions, upgrades, modifications, and/or new products to improve operational performance; direct and coordinate projects to enhance CT / GT / ST efficiency and reliability.
Assist during outages or overhauls by inspecting assigned equipment to assess overall condition and document remaining life.
Monitor technical bulletins and related materials for responsible assets; generate work notifications and preventative maintenance plans in the computerized maintenance management system.
Provide leadership for CT / GT / ST unit and equipment performance evaluation, optimizing resource use to maximize reliable power generation and revenue.
Maintain accurate, readily accessible records for CT / GT / ST parts, track repair and part status, support parts delivery for outages, and ensure proper pricing and delivery.
Support Station(s) Service Agreements through regular interface with OEM CSL, outage coordination, technical information and parts support, monthly operational data, and monthly meetings.
Supervise an operations and maintenance team that manages projects and performance for the Combined Cycle Plant, Gas Turbine peaking units, and Conventional Plants.
Collaborate with Engineers, Plant Personnel, and Management to develop mitigation plans, design modifications, operational changes, and maintenance practice improvements to prevent repeat failures and improve CT / GT / ST performance.
Recommend actions to support a zero accident/incident goal and improve employee health and safety.
Prepare budget submittals through cost estimating for projects.
Develop equipment specifications, contractual agreements, and perform project management activities including outage planning and execution.
Direct department activities supporting maintenance troubleshooting for repetitive failures and unusual events such as unit deratings or trips.
Recruit employees, assign and direct work, evaluate performance, and oversee development and maintenance of staff competency.
Oversee tests that evaluate design, feasibility, operation, equipment condition, and facility performance.
Perform related duties as assigned.

Required Qualifications

Knowledge of production processes, quality control, costs, and techniques for maximizing effective use of plant equipment and staff.
Ability to achieve operational and maintenance objectives through strategic planning and reviews, action plan execution, problem resolution, audits, trend identification, and implementation of change.
Ability to direct multiple activities in a dynamic environment requiring continuous re-prioritization based on daily operational and maintenance needs.
Ability to communicate effectively with Power Generation personnel and other business units.
Results-driven, analytical, self-motivated, and detail oriented, with logical identification of alternative solutions for complex problems.
Comprehensive knowledge of maintenance work management processes.
Extensive knowledge and experience in turbine technologies.
Proven ability to contribute to company goals in an environment requiring broad experience.
Ability to set and communicate expectations and directives to staff.
Demonstrated accountability and a strong record of successful execution.
Proven leadership skills, including organizing, coordinating, and directing broad functional activities and reporting personnel.
Process discipline capabilities to drive standards, goals, metrics, and scorecards for consistent performance.
Ability to use the plant historian and other operating and monitoring and control systems.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to delegate assignments to appropriate parties.
Proficiency in the Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail, and scheduling.
Understanding of applicable environmental and regulatory permits and limits.
Ability to use the plant DCS controls, turbine control system, and other operating, monitoring, and control systems.
Must have a valid driver’s license and a history of safe driving in accordance with CPS Energy policies, procedures, safety standards, and applicable laws and regulations.
Ability to work at any CPS Energy plant locations.
Ability to work non-standard hours such as nights, weekends, and holidays as needed to support plant operations.

Preferred Qualifications

PE registration / State of Texas.
Expertise of power plant or similar experience.
Specific experience operating and/or maintaining 7FA combustion turbines and LM6000 aeroderivative gas turbines, including 7FA and/or LM6000 GT OEM training.
Specific experience operating and/or maintaining GE, Siemens, Westinghouse, and ABB steam turbines.
Basic knowledge of plant, equipment, and plant systems (including auxiliary systems).

Technologies

Computerized maintenance management system
Microsoft Office Package
Plant historian
Plant DCS controls
Turbine control system
Operating and monitoring and control systems

Competencies

Working Safely
Making Accurate Judgments and Decisions
Displaying Technical Expertise
Driving Projects to Completion
Prioritizing and Organizing Work
Driving Continuous Improvement

Working Environment

Work performed both indoors and outdoors, including operating computer equipment and using personal computing equipment, telephone, multi-functioning printer, and calculator.
May be exposed to hazardous chemicals, wet or humid conditions, outdoor weather, and noisy or dusty environments.
Ability to travel to and from meetings, training sessions, or other business events.
After-hours work required to support plant operations and maintenance outage activities; weekend call duty rotations.

Physical Demands

Exerting up to 20 pounds of force frequently, and/or negligible force constantly to move objects.
If arm and/or leg control requires exertions greater than sedentary work and the worker sits most of the time, the job is considered light work.

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1mo ago

Help Desk Support Specialist

University Health San Antonio, TX

San Antonio, TX

1mo ago Closed

$19 - $26/hr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

This on-site Help Desk Specialist role at University Health focuses on resolving trouble calls related to online services, networks, or end-user issues, documenting incidents, and guiding escalation to the appropriate support level while upholding the Health System's Guest Relations Policy.

Overview

As an on-site Help Desk Specialist, you will manage trouble calls concerning online services, network functionality, and end-user problems. You will serve as the initial point of contact for users seeking technical assistance and will document each incident from intake to resolution. You will perform basic troubleshooting and determine when escalation to the appropriate support level is necessary. In every interaction, you will uphold the Health System's Guest Relations Policy to ensure courteous, professional service.

Responsibilities

Handles trouble calls about online services, network issues, and end-user problems.
Acts as the primary point of contact for end-users seeking assistance.
Documents each issue and resolves it when possible, or ensures timely escalation to the appropriate support level.
Promotes and reinforces the Health System's Guest Relations Policy.

Location

San Antonio, TX (onsite)

Compensation

USD 19 - 26 per hour

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1mo ago

IT Service Desk Specialist

BRS San Antonio, TX

San Antonio, TX

1mo ago Closed

Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Aug 25, 2026).

Job Description

BRS is seeking an IT Service Desk Specialist to support Wright-Patterson AFB desktop environment under DHA/GSP, in an onsite role based in San Antonio, TX. This position offers the chance to contribute to a government-critical operation, handling first-line and Tier II user support, on-site touch-labor, and comprehensive incident and asset management.

Responsibilities

Answer IT support calls, provide walk-up desk support, and respond to user questions.
Deliver desk-side and remote assistance to resolve software and hardware problems that cannot be resolved remotely by the enterprise GSC.
Assist with first-line troubleshooting for account issues, including SAAR and Active Directory (AD).
Provide Tier II technical customer service and support to users regarding all aspects of In and Out-processing.
Direct out-of-scope calls or issues that do not belong to the local site back to Tier 1 (enterprise service desk).
Provide on-site touch-labor, including integration, configuration, and installation of authorized hardware, software, and peripherals.
Install and configure internal workstation components, such as network cards, sound cards, video cards, and other hardware expansions.
Support local technology acquisition and lifecycle management (LCM) for desktops, laptops, tablets, printers, and other IT hardware.
Prepare IT systems according to Air Force and AFMS configuration guidelines from new equipment through full lifecycle.
Perform data migration by copying all stored data and files to new equipment and verifying that all data and files are present and functional before completing a deployment.
Manage the IT Service Desk queue, completing incidents, cases, and request tickets in a timely manner according to SLA performance objectives.
Acknowledge all assigned trouble tickets and ensure the customer receives correspondence within 24 hours by updating the ticket in progress or leaving detailed notes.
Document all work performed accurately within the Incident Management System (ServiceNow).
Follow established DHA procedures to request and obtain software licenses.
Keep a current, strictly accountable inventory of all equipment from the initial receipt of hardware from the Logistics Division to the return of recovered equipment.
Clearly document the old and new serial numbers of any serially numbered component that is replaced, following all procedures for equipment tracking and the return of defective parts.

Requirements

Mandatory valid CompTIA Security+ certification.
Current with desktop Microsoft Operating System and other software used within DOD or Government offices, evidenced by experience and course completion of that operating system.
At least one year of experience in troubleshooting and repairing both hardware and software-related issues.
Complex and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment within a large critical environment.
Experienced in workstation maintenance and support.
Experienced in troubleshooting and repairing the standard set of peripherals for a workstation in an enterprise medical environment.
Ability to demonstrate high standards of customer support and produce high customer satisfaction.
Meet the requirements for an IAT Level II position as defined in DoD 8570-01-M.
U.S. citizenship or the ability to obtain it and pass a government background investigation.

Technologies

Microsoft Windows operating systems
Active Directory
ServiceNow

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2mo ago

Service Desk Engineer

Tata Consultancy Services San Antonio, TX

San Antonio, TX

2mo ago Closed

$29k - $30k/yr Full time Active Directory Cloud Platforms Customer Service

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

Service Desk Engineer at Tata Consultancy Services, onsite in San Antonio, TX, with a salary of USD 29,000 - 30,000 per year and a minimum of 1 year of experience.

Responsibilities

Answer inbound calls at the Premium Client Service Centre in a professional, timely manner, resolving technical issues over the phone and via remote support.
Provide direct assistance to clients with end-user faults, guiding through troubleshooting steps to reach resolution.
Handle non-fault related requests such as software installations, data and application access, and onboarding new hires with required technology setups.
Operate as part of a complete service team to deliver effective solutions that meet customer needs and support product and service improvements.
Regularly identify repetitive faults by communicating with other support groups and the service desk leadership team.
Collaborate with business areas to offer guidance and solutions, proactively identifying technology enhancements to boost daily productivity.
Contribute to process or knowledge documentation as required to support knowledge sharing and consistency.
Participate in testing and implementation phases for changes and enhancements to systems and applications used by business units.

Requirements

Minimum one year of experience in a technical service desk environment.
Strong written and verbal communication skills.
Ability to identify, diagnose, and resolve issues.
Proficiency with MS Office Professional (all variants).
Working knowledge of operating systems, including Windows variants.
Solid technical ability with investigative and problem-solving skills.
Ability to collaborate across functions and reporting lines to drive results.

Technologies

MS Office Professional (All Flavours)
Windows
Windows Vista
Windows 11 Desktop OS
MS Office 365
MS Outlook / Exchange
Active Directory
MS SCCM
VDI (Virtual Desktop Infrastructure)
TCP/IP
DHCP
DNS
Corporate Mobile Devices
BYOD O365 Mobile Suite
Helpdesk / Call Management system

Job Details

Location: San Antonio, TX (onsite)
Salary: USD 29,000 - 30,000 per year
Experience: 1 year minimum
Job ID: 422236
Job Function: Technology
Role: Engineer

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2mo ago

Help Desk Support Specialist

University Health - San Antonio San Antonio, TX

San Antonio, TX

2mo ago Closed

$19 - $26/hr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Aug 10, 2026).

Job Description

In this role at University Health - San Antonio, the Help Desk Support Specialist provides frontline assistance for online services, network, and end-user issues. The position emphasizes direct user interaction, thorough documentation of problems, and timely escalation when required, while upholding the health system's guest relations standards.

Summary

The incumbent responds to trouble calls related to on-line service, network, or end-user problems, interfaces with end-users seeking help, documents issues, and escalates as needed to the appropriate support level while promoting guest relations across the health system.

Responsibilities

Responds to all trouble calls concerning on-line service, network or end-user related problems.
Provides an interface for end-users seeking assistance.
Documents problem calls and either resolves issues or ensures timely escalation to the appropriate support level.
Promotes the Health System's Guest Relations Policy.