San Antonio, TX

Support Jobs in San Antonio, TX

28 jobs found

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Today

Service Desk Analyst - IM Service Desk

Christus Health San Antonio, TX

San Antonio, TX

Today

Full time Application Support Computer Skills Customer Service

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Job Description

CHRISTUS Health is seeking a Service Desk Analyst to deliver dependable, first level technical support for Information Management. This onsite role in San Antonio, TX focuses on fast, professional customer service while helping resolve hardware and software requests. You will support end users through phone, email, and self service tickets, documenting everything in the ticketing system and escalating when needed to keep service moving.

What you’ll do

Provide first level hardware and software support, including password resets, in a professional and timely manner.
Deliver Five-Star Customer Service by staying polite, courteous, and friendly to both CHRISTUS Health teams and external customers.
Acknowledge customers immediately, determine their needs, and guide them toward resolution for issues and requests.
Help customers understand and use tools and applications such as MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers.
Answer questions about system operations and work proactively by assessing the scope of problems and escalating to next level support when necessary.
Assign or route tickets to the appropriate higher tier or second level support group when First Call Resolution does not occur.
Follow established Service Desk policies and procedures for processing, escalating, notifying, and closing calls.
Maintain complete ticket documentation, including incident description, customer and hardware details, troubleshooting steps, final resolution, and communication of outcomes to the customer.
Manage Support Teams Service Desk dockets to ensure SLAs are met.
Follow up with internal and external technicians and analysts to provide ticket status updates.
Support knowledge sharing by creating Knowledge Base Articles and Wiki entries for Information Management teams.
Assist Service Desk Analyst II's and III's and second level analysts with evaluating change management resolutions for new products and technologies.
Act as a liaison between the Information Management Department and customers.
Complete other assigned duties and special projects from Service Desk Team Leads, Service Desk Supervisor, or Service Desk Manager.

What you bring

High School Diploma

Schedule and employment

Work Type: Full Time
Work Schedule: 5 Days - 8 Hours
Work Location: San Antonio, TX (onsite)

Technologies you’ll work with

MEDITECH
Microsoft Office Suite
WYSE/PC terminals
Printers
Knowledge Base Articles
Wiki entries

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7d ago

Help Desk Specialist

DEFTEC Corporation San Antonio, TX

San Antonio, TX

7d ago

Full time Active Directory Application Support Computer Skills

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Job Description

Join DEFTEC Corporation onsite in San Antonio, TX 78243 supporting the 502d Communications Squadron at Joint Base San Antonio. This Help Desk Specialist role combines direct client system support with hands-on workstation and device maintenance, user account administration, and information assurance support. If you value structured processes and clear outcomes, you will work with incident ticketing, Government AIS tracking, and security practices that keep systems running properly.

Key Responsibilities

Provide client system support by opening and closing IT incident (trouble) tickets, resolving issues quickly and effectively.
Notify customers within 24 hours and provide daily updates until ticket completion.
Administer user accounts, including create, modify, reset, unlock, and delete; manage organizational accounts and distribution lists/security groups (create, disable, delete as applicable).
Configure printers (network and stand-alone), add and remove computers to and from the domain, configure network interface cards, create computer names, install and image computers, and clear security logs.
Coordinate with outside agencies on network administration issues and deliver computer support remotely and at customer locations.
Create and issue logon token cards and adjust group account membership and permissions.
Maintain workstations, printers, and handheld IT devices through preventive maintenance, vulnerability and patch management, and STIG reviews/audits, plus software license management.
Maintain electronic software libraries and physical software media in line with current government guidance.
Support the government equipment custodian with management of hardware for the 502 CS IT Hardware Inventory.
Follow locally established change management procedures for system configuration changes.
Track assigned work, trouble tickets, and workflow in Government AIS.

Requirements

Top Secret/SCI clearance
Qualified in administration of current and/or previous Windows OS with 2 years of experience, or be a Microsoft Certified Professional (MCP) with 1+ years of experience.
4 years of in-depth technical knowledge installing, maintaining, and repairing network client/workstation hardware, printers, and peripheral equipment.
4 years of in-depth technical knowledge installing, configuring, documenting, operating, and maintaining Microsoft client operating systems, applications, and 3rd party software.
2 years of experience clearing and sanitizing IT equipment exposed to a classified environment for turn-in to the Defense Logistics Agency.
Basic knowledge of government programs and operating within Government network rules and guidelines.
2 years of very good working knowledge of Microsoft applications.
Very good verbal and writing skills.

Benefits

Medical
Dental
Vision
Holiday
Paid time off
401K with a match
Life insurance
Short/long-term disability
Educational reimbursement

Technologies: Windows OS, Microsoft Certified Professional (MCP), Microsoft client operating systems, Microsoft applications, SIPRNET, NIPRNET, Security Technical Implementation Guides (STIG), Government AIS, IT incident tickets, Defense Logistics Agency, STIG reviews/audits.

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19d ago

Technical Support Analyst I

VIA Metropolitan Transit San Antonio, TX

San Antonio, TX

19d ago

Full time Application Support Computer Skills Desktop Support

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Job Description

VIA Metropolitan Transit is seeking a Technical Support Analyst I to join a service desk support team providing level 1 troubleshooting for both local and remote customers in San Antonio, TX. This onsite role supports end users through phone assistance and remote support tools while working within enterprise ticketing workflows and helping maintain desktop operating systems and applications.

As part of the TI Service Desk, you will manage incoming service needs, document outcomes in the ticketing system, and support escalation when issues require additional technical depth. The position reports directly to the Manager of TI Client Services.

What you will do

Answer incoming calls to the TI Service Desk and perform level 1 troubleshooting.
Use remote control software to resolve desktop issues for customers.
Perform OS and application maintenance and troubleshooting.
Record, track, and document the problem-solving process, including decisions and actions taken, through to final resolution in the enterprise ticketing system.
Complete preventive maintenance, including installation of service packs, patches, hot fixes, and anti-virus software, as well as other applications on end user devices as needed.
Log and update service requests via the enterprise ticketing system.
Apply diagnostic utilities to support troubleshooting efforts.
Escalate service requests to Technical Support Analyst II when appropriate.
Attend and participate in staff meetings and workshops focused on desktop support updates.
Provide IT support for meetings.
Maintain dependable attendance and comply with all standard operating procedures (SOPs) and policies.

Required qualifications

2+ years of related experience and an Associates degree in Information Systems or a related field.
Understanding of the Microsoft Windows environment.
Knowledge of MS Office 365 applications, including Outlook, Word, Excel, and PowerPoint.
Superior verbal and written communication skills.
Thorough knowledge of standard tools, methods, practices, safety precautions, occupational hazards, and related trade practices.
Ability to work with little supervision and process work in a fast-paced, multi-tasking environment.
Good typing skills.
Excellent analytical skills to identify root cause and risk elements while considering alternative courses of action.
Ability to read and understand complex materials such as reports, instructions, and manuals.

Preferred qualifications

Certifications such as A+, Security+, Net+, CompTIA ITF+, or other technology-related certifications.
Knowledge of local and wide area networks.

Tools and technologies

Microsoft Windows
MS Office 365 (Outlook, Word, Excel, PowerPoint)
Enterprise ticketing system
Remote control software
Diagnostic utilities
Anti-virus software

Safety, health, and security expectations

Consider safety in all tasks and demonstrate safe judgment for personal safety, fellow employees, and customers.
Comply with organizational policies, practices, and programs related to safety, health, and system security.
Identify and report hazards or potentially unsafe conditions to a supervisor or Safety Department.
Stop a job/task to prevent unsafe incidents or acts from occurring.

Work schedule and environment

May be required to work any time of day, including evenings or nights, and weekends; may include being on-call as scheduled.
May be exposed to electrical and chemical hazards and other conditions.
Work involves deadlines and multiple priorities.

Physical requirements

Ability to be mobile and perform activities such as bending, stooping, twisting, squatting, kneeling, sitting, standing, reaching, carrying, climbing, and occasionally lifting or pushing objects.
Occasionally lift and push objects up to 75 pounds.
Frequently lift and push objects up to 50 pounds.

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1mo ago

Help Desk Supervisor

General Dynamics Information Technology San Antonio, TX

San Antonio, TX

1mo ago Closed

$106k - $144k/yr Full time Manager Active Directory Application Support

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

The Help Desk Supervisor will lead day-to-day help desk operations in a 24/7 service environment, combining hands-on technical troubleshooting with frontline leadership of technicians and team leads. This role supports timely, high-quality ticket resolution while maintaining coverage, documentation, and continuous improvement initiatives.

Location and Schedule

Onsite in San Antonio, TX. The role is also listed for Annapolis Junction, MD as an alternative onsite/client location. Shift requirements include weekends and weeknight shifts, with exact hours determined by business needs. The position is mission essential and may require work on holidays when needed.

Compensation

The likely salary range is USD 106,250 - 143,750 per year. This range is provided for informational purposes and is not a guarantee of compensation or salary.

Responsibilities

Provide accountability for help desk technicians and team lead reports to the help desk manager, and disseminate knowledge to maintain team awareness, skills, access, and customer service standards.
Apply strong technical knowledge with leadership availability to manage one or more shifts or teams through subordinate team leads to support mission success in a 24/7 environment.
Monitor incoming ticket volume and identify trends, common issues, and quality gaps; investigate root causes and take corrective actions or route relevant information to appropriate teams.
Serve as a technical point of contact by performing in-depth troubleshooting to ensure staff readiness, participate in service modernization efforts, and train staff.
Maintain staffing and coverage through scheduling, shift assignments, interviews, onboarding, training, goal setting, performance reviews, timekeeping approvals, promotions, and offboarding.
Provide coverage when required staffing levels are not met, including weekends, evenings, holidays, and midnights.
Mentor team members through career development guidance, skills development and training, and overall direction; identify, address, resolve, and document personnel issues.
Identify improvement opportunities by researching technical and administrative challenges, developing solutions, presenting findings to management, and implementing solutions when required.
Collaborate with Tier 2, local support, and other engineering teams to escalate and resolve critical customer issues.
Update documentation including knowledge articles, org charts, rosters, schedules, seating charts, workday materials, customer feedback, and asset ownership.
Maintain a professional attitude, communicate effectively, and deliver excellent customer service at all times.
Perform other assigned projects and duties, including proactive identification and resolution of tasks, emails, projects, and situations.

Required Education and Experience

Education: Bachelor of Arts or Bachelor of Science
Experience: 5+ years of related experience

Required Skills and Knowledge

Windows environment administration experience and strong troubleshooting skills, including Active Directory, Microsoft Office Suite, and identity and access management.
Knowledge of virtualization and cloud services concepts, networking fundamentals, and Active Directory and Group Policies.
Understanding of security best practices.
Experience working with ticketing systems such as ServiceNow and Jira, and exposure to ITIL practices and additional ticketing tools including Remedy and Zendesk.
Familiarity with data analysis concepts, including use of data and analytics to support strategic decisions and operational improvements.
Ability to independently research solutions, and present information in a format applicable to relevant stakeholders.
Strong analytical and problem-solving ability, prioritization skills, and the capacity to manage multiple tasks.
Excellent communication and customer service orientation, with a collaborative mindset to support technical and non-technical stakeholders.

Tools and Technologies

Windows, Active Directory, Group Policies, Microsoft Office Suite
ServiceNow, Jira, Remedy, Zendesk
ITIL
Workday

Clearance and Eligibility

Security clearance: TS/SCI with Poly (Top Secret SCI + Polygraph)
Citizenship: US citizenship required

Travel

Less than 10% travel required.

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Growth support via an AI-powered career tool that identifies career steps and learning opportunities
An internal mobility team focused on helping you achieve your career goals

Certification

CompTIA Security+ CE (CompTIA)

Identity Verification Process

Identity verification process that leverages advanced biometrics and artificial intelligence.
Virtual interviews require you to be on camera.
The employer reserves the right to take your picture to verify your identity and prevent fraud.
You authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

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1mo ago

Desktop Support Technician

TEXAS ORGAN SHARING ALLIANCE San Antonio, TX

San Antonio, TX

1mo ago Closed

Full time Application Support Cloud Platform Cloud Platforms

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

Advance your IT impact with a role focused on keeping healthcare technology dependable. As a Desktop Support Technician II onsite in San Antonio, TX, you will provide advanced support across Windows and macOS, mobile devices, and enterprise systems, while helping maintain HIPAA and healthcare data protection standards.

What You’ll Do

Act as the escalation point for complex issues not resolved by Desktop Support Technician I, using advanced diagnostics and troubleshooting.
Troubleshoot and resolve problems across computer systems, applications, and network connectivity on both Windows and macOS, plus iOS and Android devices.
Perform advanced diagnostics and repairs for network infrastructure, including connectivity issues, routers, switches, and cabling.
Install, configure, and support advanced systems and peripherals such as printers, scanners, and AV equipment.
Keep systems secure and reliable through software updates and regular system health checks.
Provide advanced setup and configuration for telephony (PBX) systems and resolve voice communication infrastructure issues.
Monitor and maintain LAN/WAN connectivity, resolving more complex connectivity challenges to keep users connected.
Support network upgrades and installations, including cabling and wiring for data networks within and between offices.
Document network changes and configurations for future troubleshooting and compliance audit readiness.
Ensure all IT work aligns with HIPAA and healthcare-specific data protection regulations, safeguarding PHI.
Collaborate with the cybersecurity team on compliance, vulnerability assessments, and escalation of potential threats.
Assist with implementing security patches, encryption tools, and access controls to support healthcare data protection standards.
Manage user accounts and permissions for email, proprietary software, and phone systems, including decommissioning accounts for former employees.
Help provision IT resources for new hires in partnership with People Services, including onboarding system setup, hardware configuration, and network access.
Monitor system performance, address potential issues proactively, and respond to alerts and incidents in line with defined SLAs.
Document incidents and resolutions in the IT service management system, contributing to a knowledge base.
Guide and mentor junior staff, and support Desktop Support Technician I with escalated ticket resolution.
Handle service requests for moves, additions, and changes affecting user hardware and network connectivity.
Maintain accurate records for assets including hardware inventory, software licenses, and network configurations.
Provide after-hours support as part of a rotating on-call schedule, particularly during critical incidents.
Create and improve automation scripts (example: PowerShell) for provisioning, software deployments, and diagnostics.
Evaluate new technologies and recommend improvements to IT efficiency and scalability.
Perform other duties as assigned.

What You’ll Need

High school diploma required; Bachelor’s degree in MIS, CS, or a related field preferred.
Minimum 2 years of experience in desktop support, mobile computing, or network troubleshooting with progressively more responsibility.
CompTIA A+ certification is required.
Preferred certifications: Microsoft Modern Desktop Administrator, Azure Fundamentals, or equivalent.
Advanced knowledge of network server installation, switch configuration, WAN management, and PBX telephony systems.
Experience with Microsoft Azure or similar cloud platforms is highly preferred.
Understanding of HIPAA compliance and other healthcare data regulations is required.
Ability to troubleshoot issues to completion.
High level of customer service mindset and excellent communication skills across all personnel levels.
Ability to work independently and as part of a team.
Ability to cope with stress and handle a heavy workload.
Ability to travel using light/commercial aircraft or by driving a personal auto to meet job duties.
Current Driver’s license required.

Tools and Platforms

Windows, macOS, iOS, Android
PBX telephony systems, LAN/WAN
PowerShell, Microsoft Azure

Compliance and working conditions: OSHA category 3 (no potential of occupational exposure). Access to confidential material requires discretion and adherence to the Confidentiality policy. Normal office environment, with travel by light/commercial aircraft or automobile as needed.

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1mo ago

Help Desk Technician I & Facilities Coordinator

Sarma San Antonio, TX

San Antonio, TX

1mo ago Closed

$39k - $43k/yr Full time Computer Skills End User Support Facilities Coordinator

This position is no longer accepting applications (closed Nov 2, 2026).

Job Description

The Help Desk Technician I & Facilities Coordinator at Sarma provides day-to-day technology support as a first point of contact for routine IT requests, while also supporting the general operation and maintenance of the company facility in an onsite San Antonio, TX environment.

What You’ll Do

Deliver Tier 1 technical support to employees for issues involving hardware, software, printers, and other technology-related needs.
Respond to and document support requests, troubleshoot routine technical problems, and assist with common user issues.
Support password resets, user access, connectivity, and basic Microsoft Windows and Microsoft 365 concerns.
Set up and configure employee equipment, including computers, monitors, phones, printers, and related peripherals.
Support new-hire workstation setup and manage employee equipment changes as needed.
Install approved software, updates, and peripherals when directed.
Maintain accurate inventory records for computers, equipment, and assigned IT assets.
Escalate advanced technical, network, security, or system issues to the appropriate IT personnel.
Assist IT management with technology projects, equipment replacements, and other departmental needs.
Follow company expectations for information security, confidentiality, and technology policies.
Support day-to-day facilities operations, including general upkeep and maintenance monitoring.
Conduct routine building walkthroughs and identify maintenance, repair, or safety concerns.
Handle minor facility needs as appropriate, such as lighting, furniture, doors, locks, office setups, and basic repairs.
Coordinate service calls and access for approved building contractors and vendors.
Monitor maintenance requests and follow up to confirm work completion.
Assist with office moves, furniture placement, meeting-room setups, and other facility-related tasks.
Maintain appropriate facility and maintenance supplies.
Promptly report significant repair concerns to management, including building, safety, HVAC, plumbing, and electrical issues.
Maintain professional, organized common areas, equipment rooms, and assigned workspaces.

Required Education

High school diploma or equivalent
Technical education or IT certifications are preferred

Experience & Skills

One or more years of help desk, technical support, facilities support, or related experience is preferred
Basic knowledge of Windows computers, Microsoft 365, printers, computer hardware, and common office technology
Ability to troubleshoot routine technical issues and follow established procedures
Basic knowledge of general building and facility maintenance is preferred
Ability to safely perform light physical tasks related to equipment and facilities support
Strong customer service and communication skills
Basic computer hardware and software troubleshooting skills
Ability to prioritize and manage multiple requests
Strong organization and attention to detail
Ability to identify when an issue should be escalated
Professional judgment when handling confidential company information
Ability to work independently and as part of a team
Dependable attendance and responsiveness to employee and facility needs
Ability to communicate effectively with employees, management, and outside vendors

Working Expectations

This role is expected to provide professional, timely support to employees, maintain accurate records, protect company information and equipment, and help keep Sarma’s technology and facilities safe, functional, and well maintained. The position requires adherence to company policies, safety procedures, and IT security requirements, along with other related duties as assigned.

Technology Areas

Microsoft Windows
Microsoft 365
Printers

Location & Compensation

Location: San Antonio, TX (onsite)
Salary: USD 39,000 - 43,000 per year

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1mo ago

Helpdesk Specialist I

Dfuse Technologies San Antonio, TX

San Antonio, TX

1mo ago Closed

Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Nov 2, 2026).

Job Description

The Helpdesk Specialist I role at Dfuse Technologies is an onsite, first-level Service Desk position supporting all users of Military Health Systems (MHS). The position focuses on incident generation, accurate logging and tracking, resolution, and follow-up, with an emphasis on professionalism and timely communication.

Role Responsibilities

Provide first-level support for all inbound calls, generating an Incident for new issues.
Accurately log, ticket, and track incidents while maintaining ownership through resolution.
Deliver accurate, timely, and professional resolution for supported issues.
Maintain a high standard of professionalism and customer service during user interactions.
Complete timely, accurate, thorough, and professional follow-up on all Incidents.
Identify and escalate high-priority issues quickly.
Triaging, assigning, and escalating tickets in line with current processes and standards.
Efficiently and accurately resolve assigned Incidents.
Identify, document, and contribute to Incident resolution information and support knowledge.
Complete assigned duties in a timely and accurate manner.
Maintain dependable attendance and adhere to the assigned schedule.

Required Qualifications

High School education with 4 years of experience (or 2 years with an Associates degree, or 0 years with a Bachelors degree or higher).
Department of Defense security clearance: ADP II Public Trust, or the ability to obtain one.
Strong critical thinking skills to support expedient problem solving.
Ability to support and maintain proficiency across a wide range of services.
Ability to communicate technical matters effectively to non-technical audiences.
Strong customer service and communications skills.
Ability to multi-task in a fast-paced environment with shifting priorities.
Knowledge of MS Office applications: Outlook, Word, Excel, PowerPoint.
Familiarity with Service Desk support methodology.

Technologies

MS Office applications: Outlook, Word, Excel, PowerPoint

Preferred Qualifications

Familiarity with Military Health Systems (preferred).
Relevant technical certifications (preferred).
Familiarity with ITIL (certification preferred).
HDI certification (preferred).

San Antonio, TX

5mo ago Closed

$62k - $106k/yr Full time Electrical Engineering Customer Service Customer Support

5mo ago

Help Desk Support Specialist

University Health - San Antonio San Antonio, TX

San Antonio, TX

5mo ago Closed

$19 - $26/hr Full time Computer Skills Customer Service Customer Support

5mo ago

Help Desk Support Specialist

University Health San Antonio, TX

San Antonio, TX

5mo ago Closed

$1,905 - $2,675/hr Full time Contact Center Customer Service Customer Support

5mo ago

Part-Time Help Desk III (2026-2027 School Year)

San Antonio Independent School District San Antonio, TX

San Antonio, TX

5mo ago Closed

$16 - $16/hr Part time Application Support Customer Support Help Desk

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