Advance employee support in a hands-on, complex IT environment focused on troubleshooting, technical leadership, and specialized executive solutions.

Deliver advanced IT support to employees, resolving complex hardware, software, and network issues
Lead and mentor technical support teams by providing guidance and subject-matter expertise
Manage IT support projects to completion on time
Diagnose and resolve complex problems across computer systems, software applications, and network connectivity
Support the setup, configuration, and ongoing maintenance of advanced computer hardware and software
Respond to support requests promptly to minimize disruption to business operations
Document support requests, resolutions, and maintain accurate records of technical issues
Collaborate with other IT team members and escalate highly complex technical issues for resolution
Provide strong customer service through clear communication to understand and address technical needs
Stay current with technology advancements and industry trends; participate in training and development to improve technical skills
Provide specialized support across MDM, iOS, Linux, A/V, and executive support

Typically 2+ years of related experience
Advanced technical training in computer systems, networking, and troubleshooting
Advanced technical training in specialized areas: MDM, iOS, Linux, A/V, and executive support
In-depth knowledge of computer systems with the ability to diagnose and resolve complex hardware and software issues
Strong problem-solving skills plus excellent communication and customer service skills
Demonstrated leadership and project management skills
Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Administrator Associate (or equivalent)
Extensive experience with operating systems and applications (including Windows, macOS, and Linux)
Ability to analyze and resolve highly complex issues
Knowledge of network configuration and troubleshooting
Experience with remote support tools and techniques
Familiarity with IT service management (ITSM) practices and tools
Experience with mobile device management (MDM) solutions and executive support
Familiarity with audio/visual (A/V) systems and support
Prior experience in team leadership

Pay Range: $38.65 - $53.15 per hour
Actual base compensation determined case-by-case based on job-related knowledge and skills, education, experience, internal equity, and market competitiveness

This role will remain posted until a qualified pool of candidates is identified.

Executive IT Support Technician III

Job Description