Junior Tech Support Analyst

Colorado Public Radio offers a stable, mission-driven environment with 100% employer-paid individual health, life, and disability coverage, along with generous time off and flexible work options. This onsite role in Centennial, CO includes support-focused work, collaboration with senior technical staff, and opportunities for engagement and development in a casual team atmosphere.

Responsibilities

• Provide front-line technical support for day-to-day technology needs, including desktops, laptops, phones, and basic network connectivity.
• Act as a first point of contact for technology support requests.
• Respond to tickets and calls and manage routine requests through to resolution.
• Troubleshoot reported issues, determine priority, and resolve routine technical problems.
• Coordinate with more senior technical staff when issues require additional expertise.
• Support reliable, functional technology so staff can do their work effectively.

Requirements

• At least 1 year of experience providing help desk or technical support to in-person and remote users in a Windows environment.
• Excellent communication skills and the ability to support users with varying technical expertise.
• Experience using Google Workspace and Microsoft Office products.
• Familiarity with Windows systems in a domain network environment.
• Understanding of TCP/IP networking principles, network cabling, Wi-Fi, and basic network troubleshooting.
• Experience documenting technical issues, including troubleshooting steps and solutions.

Schedule, Location, and Role Details

• Not a remote position; new hire is expected to reside in the Denver Metro upon starting.
• Full-time schedule: Monday through Friday, with on-call hours each month.
• May include some evening or weekend work for patches and updates.
• Work is performed in-facility at offices in Centennial, Colorado (work location listed as Centennial, CO 80121).

Compensation and Benefits

Pay range: $25.69 - $32.12 per hour (starting pay based on experience). Hiring range corresponds to Grade 15. Position type is Full-time.

• 100% employer paid individual health, life, and disability coverage
• Outstanding paid family medical leave policy plus paid holidays and a very generous sick, vacation, and personal time off plan
• Voluntary offerings such as dental and vision
• Competitive retirement plan match with no waiting or vesting periods
• Flexible schedules
• Engagement and development opportunities
• Casual atmosphere
• Flexible spending account
• Health savings account, retirement plan, and health insurance

How to Apply

• Click here to apply: Colorado Public Radio (CPR) (Associate IT Support Analyst.)
• Upload your resume (preferably PDF) and answer all application questions.
• Application deadline: posted on August 21st.
• Incomplete applications will not be considered.