Help Desk Analyst

SI Solutions, LLC is hiring an onsite Help Desk Analyst in Centennial, CO as a first point of contact for employee technical support across Structural Integrity Associates and its subsidiaries.

Responsibilities

• Handle incoming support requests through the company Service Desk ticketing system
• Troubleshoot and resolve end-user issues across:
  • End-user hardware
  • Operating systems
  • Microsoft 365
  • Account access
  • Printers
  • Networking
  • Mobile devices
  • Business applications
  • Engineering software
• Create, manage, and troubleshoot user accounts, permissions, and authentication using:
  • Active Directory
  • Microsoft Entra ID
  • Microsoft 365 administration tools
• Deploy and support company endpoints using:
  • Microsoft Intune
  • Windows Autopilot
  • Endpoint management tools
• Assist with software installs, configurations, updates, and licensing for company-approved applications
• Support core cloud and related services including:
  • Microsoft 365, Teams, and SharePoint
  • Box
  • NetSuite
  • VPN and related cloud-based services
• Support employee onboarding via workstation deployment, account provisioning, and IT orientation
• Escalate complex issues and coordinate with senior IT staff, vendors, and business units to drive timely resolution
• Maintain complete and accurate documentation for troubleshooting activity, resolutions, knowledge base articles, and standard operating procedures

Requirements

• Associate’s degree in computer science, information technology, or a related technical field; in lieu of degree, additional work experience and/or trade school is acceptable
• Minimum 3 years of professional experience in a network or desktop systems specialist role
• Certifications such as CompTIA A+, Microsoft Certified Professional, or similar are strongly recommended
• Knowledge of Microsoft 365 products, including Office Suite, Exchange, and SharePoint Online
• Knowledge of Microsoft Active Directory management
• Ability to lift 25 to 40 pounds

Preferred Skills

• Experience supporting Microsoft Entra ID, InTune, Windows AutoPilot, and Microsoft 365
• Experience with Oracle NetSuite, Box.com, and other cloud-based applications
• Experience with Service Desk ticketing systems and remote support tools
• Experience supporting and managing mobile devices

Technologies

• Microsoft 365, Microsoft Teams, SharePoint, Box, NetSuite, VPN
• Active Directory, Microsoft Entra ID
• Microsoft Intune, Windows Autopilot, endpoint management tools
• Microsoft 365 administration tools
• Office Suite, Exchange, SharePoint Online
• Service Desk ticketing system
• Mobile devices, engineering software
• Microsoft Certified Professional, CompTIA A+

Compensation: USD 64,300 - 71,400 per year.