Flushing, NY

Support Jobs in Flushing, NY

4 jobs found

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3d ago

Temporary Level 2 Helpdesk Support Professional

JOINT INDUSTRY BOARD OF THE ELECTRICAL INDUSTRY Flushing, NY

Flushing, NY

3d ago

$41+/hr Full time Application Support Citrix Customer Support

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Job Description

The Temporary Level 2 Helpdesk Support Professional will deliver Tier 2 technical support and customer service to staff members in Flushing, NY. This onsite role reports to the Help Desk Manager and covers Monday through Friday support across Windows, Mac, mobile, virtual, and hardware environments while meeting security and compliance requirements.

Work Location and Schedule

Location: Flushing, NY (onsite)
Schedule: Monday through Friday, 8:30AM to 4:30PM
Additional coverage: Occasional evening and Saturday coverage for JIB Medical P.C. and other events (generally not exceeding 5:30PM)

Flexibility: Overtime may be required when necessary.

Travel: Occasional local travel may be required.

Key Responsibilities

Provide technical support for Windows, Mac OS, iOS, and Android OS, including scanners, local and network devices, web, and IP cameras, as well as tablets, printers, and Bluetooth devices.
Support Virtual PCs, including 10zig workstations connected to Citrix and/or other virtual platforms.
Create, modify, and close tickets as required using Jira for problem and issue tracking.
Create documentation for break/fix guidance using Confluence.
Interact with, troubleshoot, and navigate a network and server environment.
Escalate tickets to System and Network Administrators when needed.
Provide support and training for Microsoft Office O365 Suite, including Word, Excel, Outlook email, calendaring, and delegation.
Assist with hardware and software installation, maintenance, and licensing.
Provide support for Maas360 (MDM) for iOS and Android mobile device management.
Maintain security protections by applying Microsoft patching and performing application and firmware updates.
Support Adobe PDF workflows, Mainframe Clients, AS400, Filemaker, and Laserfiche workflows.
Perform desktop imaging, setups, and deployments.
Support conference room meeting setups, including projector support with camera, conference phone, and virtual meeting technologies.
Provide hardware or software training and instruction to staff.
Implement security best practices and comply with data confidentiality and security requirements.

Required Qualifications

CompTIA A+ certification (required); other Microsoft or equivalent certifications (a plus)
2-3 years of hands-on technical support experience (required)
Proficiency supporting Microsoft Office products (Word, Excel, Outlook) and Microsoft O365 including calendaring and delegation; Adobe Acrobat required
Knowledge of the Windows command line interface (CMD) (required)
Comfort using remote support tools to resolve customer issues (required)
Experience with industry-standard technology support practices, issue tracking via ticketing, hardware maintenance, and security policies (required)
Proficiency supporting local and network scan and printer devices and other peripherals (required)
Experience supporting an MDM solution, including knowledge of settings for Apple and Android smartphones (required)
Written and verbal communication skills to explain technical concepts to non-technical audiences (required)
Education: 2-4-year college degree, preferably a B.S. in a technical sciences field or equivalent experience
Experience partnering cross-functionally with internal experts to resolve issues and identify patterns for client technical requests
Proficiency with virtual meeting applications (Webex, MS Teams, Zoom, etc.) and onsite meeting or event support
Strong interpersonal skills to support high-profile executives and provide white-glove meeting and event support to ensure an exceptional customer experience
Experience supporting onsite video conferencing hardware for on-site video conferencing meetings and events
Outstanding customer service with a friendly demeanor, sincere empathy, and responsiveness to support tickets and issues
Ability to work across multiple communication channels simultaneously, including email, text, phone calls, and team collaboration software
Proficiency with Microsoft Active Directory (Domain Computers and Users), File Server, DNS, Printer Server, Security Group Memberships, permissions, Remote, Citrix, and virtual desktops

Technologies and Tools

Windows, Mac OS, iOS, Android OS
Android mobile device Management, Mobile Device Management (MDM), Maas360
10zig, Citrix, Virtual PCs, Virtual Desktops
Jira, Confluence
Microsoft Office O365 Suite: Word, Excel, Outlook email, calendaring, delegation
Microsoft patching
Adobe PDF, Adobe Acrobat
Mainframe Clients, AS400, Filemaker, Laserfiche
Web, IP cameras, Bluetooth devices
Desktop imaging
Conferencing projector, camera, conference phone
Microsoft Active Directory, Domain Computers and Users, File Server, DNS, Printer Server, Security Group Memberships, Remote
Webex, MS Teams, Zoom
Command line interface (CMD), remote support tools
Apple smartphones, Android smartphones, Teams chat, virtual conference calls, email, phone calls

Work Environment and Physical Demands

Assist end users in person and/or using specialized tools within the local network to shadow end users for assistance.
Common communication channels include Teams chat, virtual conference calls, email, or phone calls.
On occasion, the role may involve brief periods of walking or standing.
Must be able to lift up to 40 pounds at times.
Ability to lift, carry, reach, push, pull, or move objects, including IT Help Desk equipment.

Position Type and Pay

Position type: Full-Time, Non-Exempt, Temporary onsite
Compensation: $41 per hour (USD)

Additional Statements

Reasonable accommodations: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential duties.

Job description scope: Duties may change at any time with or without notice.

Security and Compliance Focus

The role requires implementing security best practices and complying with data confidentiality and security requirements, including maintaining security protections through Microsoft patching and application and firmware updates.

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1mo ago

Customer Service Representative | Technical Support

SPECTRUM Flushing, NY

Flushing, NY

1mo ago Closed

$20 - $36/hr Full time Computer Skills Contact Center Customer Service

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

Join Spectrum in a 100% onsite call center role supporting customers with cable and video technical issues.

Responsibilities

Develop knowledge of core TV products, services, and billing processes to deliver accurate, timely customer service
Act as the customer-facing voice of Spectrum while representing a Fortune 100 company
Troubleshoot and resolve technical problems tied to cable and video services
Answer inbound phone calls and handle a range of customer needs, including billing questions and account updates
Support subscribers with challenges related to TV inquiries and service access
Create best-in-class customer experiences while resolving video and TV questions
Work in an open, friendly office environment with a supportive, energetic team
Use computer systems during your shift to review information, navigate screens, and complete issue resolution

Requirements

High school diploma or equivalent
Ability to work a variety of schedules, including nights, weekends, and holidays
Ability to read, write, speak, and understand English

Technologies

MS Office
Computer skills
Typing

Preferred Qualifications

6+ months of customer service experience
1+ year working with computers and software applications
6+ months of heavy volume phone experience in customer service or a call center
Strong comfort with MS Office, computer skills, and typing
Communication, organization, time management, multi-tasking, and customer service skills
Dependable, professional, solution-oriented, results-driven, and resilient work style

Location: Flushing, NY (onsite)

Schedule: Nights, weekends, and holidays required as needed

Compensation: USD 20 - 36 per hour

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1mo ago

Technical Support (POS Systems)

Universal Processing Flushing, NY

Flushing, NY

1mo ago Closed

$55k - $60k/yr Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Universal Processing is seeking a fully onsite Technical Support professional to support clients and sales with POS systems in Flushing, NY. In this role, you will help deploy and troubleshoot POS software and hardware while working closely with internal teams to resolve customer inquiries and improve the product based on user feedback.

Role Overview

This is a critical, client-facing position that is fully onsite 5 days a week in the Flushing, NY office. The Technical Support (POS Systems) role includes hands-on installation and configuration, remote troubleshooting by phone and remote control tools, and issue analysis for software and hardware concerns. The position also includes supporting end users and contributing feedback to the Development team.

Key Responsibilities

Prepare, install, and configure software and hardware for deployment
Onboard and train new users for newly deployed software and hardware
Provide remote troubleshooting over the phone and through remote control tools
Identify and analyze issues related to software and/or hardware
Partner with the Operations and Sales departments to deliver solutions for POS inquiries
Collect feedback from end users and work with the Development team on future product improvements
Assist with inventory tracking and management

Requirements

Authorization to work in the US at the time of hire; E-Verify employer
Mandarin Chinese reading and writing proficiency is required
1-2 years of Technical Support experience is required; POS systems experience is highly preferred
Strong communication skills, critical thinking, and analytical attention to detail
Friendly, patient client communication with active listening
Initiative to resolve problems effectively
Self-motivation to learn new systems and product installation
Ability to complete tasks before deadlines with careful attention to details
Comfort working both as part of a team and independently
Proficiency with Excel and Word

Preferred Education

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus

Compensation & Schedule

Location: Flushing, NY (onsite)
Pay: $55,000 - $60,000 per year
Position type: Non-exempt
Probation: Mandatory probation period

Benefits

Medical, vision, and dental coverage
Generous PTO
401k
Periodic performance review for potential salary increase

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4mo ago

Technical Support - Bilingual in Chinese

Universal Processing Flushing, NY

Flushing, NY

4mo ago Closed

$3,600 - $4,000/mo Full time Application Support Bilingual Customer Service

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

Universal Processing offers an onsite technical support role in Flushing, NY designed for Mandarin Chinese bilingual professionals. This position blends client interactions, deployment support, and hands-on troubleshooting, with a focus on servicing small and medium-sized businesses. Expect on-the-job training, collaborative work with Operations and Sales to resolve POS inquiries, and a comprehensive benefits package with growth opportunities.

Benefits

On-the-job training to get familiar with the industry and the role
Medical, vision, and dental coverage
Generous paid time off
401(k) retirement plan
Periodic performance reviews that may lead to salary adjustments

Responsibilities

Prepare, install, and configure software and hardware for deployment
Onboard and train new users on newly deployed software and hardware
Conduct remote troubleshooting via phone and remote control tools
Identify and analyze issues affecting software and hardware
Collaborate with Operations and Sales to deliver the best POS solutions
Gather end-user feedback and coordinate with the Development team for product improvements
Assist with inventory tracking and management

Requirements

Authorized to work in the United States at the time of hire; E-Verify employer
Bilingual proficiency in Mandarin, including reading and writing
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or a related field is a plus
Strong communication, critical thinking, attention to detail, and analytical abilities
Ability to actively listen and interact with clients in a friendly, patient manner
Initiative to solve problems effectively
Self-motivated to learn new systems and product installations
Ability to meet deadlines and maintain attention to detail
Ability to work well both independently and as part of a team
Proficiency with Excel and Word

Technologies

Excel
Word

Compensation

This is a non-exempt role with a monthly salary of $3,600 during the probationary period. Upon successful completion of the probationary period, the base rate increases to $4,000 per month. This position is onsite in Flushing, NY.

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Support Jobs in Flushing, NY

Temporary Level 2 Helpdesk Support Professional

Customer Service Representative | Technical Support

Technical Support (POS Systems)

Technical Support - Bilingual in Chinese

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