Support Jobs in Flushing, NY

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1mo ago

Technical Support - Bilingual in Chinese

Universal Processing Flushing, NY

Flushing, NY

1mo ago Closed

$3,600 - $4,000/mo Full time Application Support Bilingual Customer Service

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

Universal Processing offers an onsite technical support role in Flushing, NY designed for Mandarin Chinese bilingual professionals. This position blends client interactions, deployment support, and hands-on troubleshooting, with a focus on servicing small and medium-sized businesses. Expect on-the-job training, collaborative work with Operations and Sales to resolve POS inquiries, and a comprehensive benefits package with growth opportunities.

Benefits

On-the-job training to get familiar with the industry and the role
Medical, vision, and dental coverage
Generous paid time off
401(k) retirement plan
Periodic performance reviews that may lead to salary adjustments

Responsibilities

Prepare, install, and configure software and hardware for deployment
Onboard and train new users on newly deployed software and hardware
Conduct remote troubleshooting via phone and remote control tools
Identify and analyze issues affecting software and hardware
Collaborate with Operations and Sales to deliver the best POS solutions
Gather end-user feedback and coordinate with the Development team for product improvements
Assist with inventory tracking and management

Requirements

Authorized to work in the United States at the time of hire; E-Verify employer
Bilingual proficiency in Mandarin, including reading and writing
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or a related field is a plus
Strong communication, critical thinking, attention to detail, and analytical abilities
Ability to actively listen and interact with clients in a friendly, patient manner
Initiative to solve problems effectively
Self-motivated to learn new systems and product installations
Ability to meet deadlines and maintain attention to detail
Ability to work well both independently and as part of a team
Proficiency with Excel and Word

Technologies

Excel
Word

Compensation

This is a non-exempt role with a monthly salary of $3,600 during the probationary period. Upon successful completion of the probationary period, the base rate increases to $4,000 per month. This position is onsite in Flushing, NY.

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