Customer Service Representative | Technical Support

Join Spectrum in a 100% onsite call center role supporting customers with cable and video technical issues.

Responsibilities

• Develop knowledge of core TV products, services, and billing processes to deliver accurate, timely customer service
• Act as the customer-facing voice of Spectrum while representing a Fortune 100 company
• Troubleshoot and resolve technical problems tied to cable and video services
• Answer inbound phone calls and handle a range of customer needs, including billing questions and account updates
• Support subscribers with challenges related to TV inquiries and service access
• Create best-in-class customer experiences while resolving video and TV questions
• Work in an open, friendly office environment with a supportive, energetic team
• Use computer systems during your shift to review information, navigate screens, and complete issue resolution

Requirements

• High school diploma or equivalent
• Ability to work a variety of schedules, including nights, weekends, and holidays
• Ability to read, write, speak, and understand English

Technologies

• MS Office
• Computer skills
• Typing

Preferred Qualifications

• 6+ months of customer service experience
• 1+ year working with computers and software applications
• 6+ months of heavy volume phone experience in customer service or a call center
• Strong comfort with MS Office, computer skills, and typing
• Communication, organization, time management, multi-tasking, and customer service skills
• Dependable, professional, solution-oriented, results-driven, and resilient work style

Location: Flushing, NY (onsite)

Schedule: Nights, weekends, and holidays required as needed

Compensation: USD 20 - 36 per hour