Technical Support - Bilingual in Chinese

Universal Processing offers an onsite technical support role in Flushing, NY designed for Mandarin Chinese bilingual professionals. This position blends client interactions, deployment support, and hands-on troubleshooting, with a focus on servicing small and medium-sized businesses. Expect on-the-job training, collaborative work with Operations and Sales to resolve POS inquiries, and a comprehensive benefits package with growth opportunities.

Benefits

• On-the-job training to get familiar with the industry and the role
• Medical, vision, and dental coverage
• Generous paid time off
• 401(k) retirement plan
• Periodic performance reviews that may lead to salary adjustments

Responsibilities

• Prepare, install, and configure software and hardware for deployment
• Onboard and train new users on newly deployed software and hardware
• Conduct remote troubleshooting via phone and remote control tools
• Identify and analyze issues affecting software and hardware
• Collaborate with Operations and Sales to deliver the best POS solutions
• Gather end-user feedback and coordinate with the Development team for product improvements
• Assist with inventory tracking and management

Requirements

• Authorized to work in the United States at the time of hire; E-Verify employer
• Bilingual proficiency in Mandarin, including reading and writing
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or a related field is a plus
• Strong communication, critical thinking, attention to detail, and analytical abilities
• Ability to actively listen and interact with clients in a friendly, patient manner
• Initiative to solve problems effectively
• Self-motivated to learn new systems and product installations
• Ability to meet deadlines and maintain attention to detail
• Ability to work well both independently and as part of a team
• Proficiency with Excel and Word

Technologies

• Excel
• Word

Compensation

This is a non-exempt role with a monthly salary of $3,600 during the probationary period. Upon successful completion of the probationary period, the base rate increases to $4,000 per month. This position is onsite in Flushing, NY.