Technical Support Engineer

ALTEN Technology USA is hiring a Technical Support Engineer for an onsite role in Greensboro, North Carolina.

Responsibilities

• Deliver advanced technical support and resolve complex field issues
• Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
• Perform root cause analysis for product quality concerns and implement containment actions
• Monitor the effectiveness of corrective actions and validate results
• Support dealers and customers through direct engagement, including onsite visits when needed
• Provide technical guidance and training to customer support personnel and stakeholders
• Manage large scale technical cases or end-to-end processes with minimal supervision
• Utilize ticketing systems to track, prioritize, and close technical issues
• Collaborate with engineering, quality, and service teams to drive issue resolution
• Mentor junior team members and delegate work as appropriate

Requirements

• Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
• 8+ years of relevant experience in technical support, engineering, or a related field
• Hands-on experience working with trucks strongly preferred
• Strong expertise in electrical systems, including wiring and harness troubleshooting
• Experience with diagnostic tools, data acquisition, and technical data analysis
• In-depth knowledge of powertrain, chassis, and electrical/electronic systems
• Experience in a test engineering or product support environment
• Familiarity with workshop service practices and repair procedures
• Ability to manage complex technical issues independently
• Strong communication, problem-solving, and leadership skills
• Willingness to travel as required

Compliance Notice

Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement

As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.