Technical Support Division Director (Information Technology Generalist Administrator 2)

The Pennsylvania State Employees' Retirement System seeks an experienced IT leader to direct the Technical Support Division through a major upgrade, overseeing network operations, system administration, security, client services, technical planning, and staff leadership. This position is based in Harrisburg, Pennsylvania with hybrid telework opportunities, and offers a salary range of USD 88,235 to 134,162 per year.

Responsibilities

• Network management: supervise local and wide area network operations, ensure reliable connectivity, and support communications systems
• System administration: manage servers, storage solutions, virtualization platforms, and backup strategies across data centers
• Security oversight: maintain firewalls, monitor endpoint protection, and support disaster recovery planning and threat prevention
• Client services: coordinate Help Desk activities, device provisioning, user support, and software distribution
• Technical planning: develop technology roadmaps, assess equipment needs, evaluate products, and guide infrastructure upgrades
• Staff leadership: supervise IT staff, assign tasks, review performance, support training, and coordinate hiring processes

Technologies

• LAN
• WAN
• Servers
• Storage systems
• Virtualization platforms
• Backup strategies
• Firewalls
• Endpoint protection
• Help Desk
• Device provisioning
• Software distribution

Work Schedule and Additional Information

• Full-time employment, 37.5-hour work week, Monday through Friday
• Standard hours are 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM, with a 60-minute meal period
• Telework: hybrid option up to two days per week, depending on operational needs; requires a securely configured high-speed internet connection and an approved location within Pennsylvania; telework availability can change at any time
• Salary note: starting salary may be non-negotiable in some cases
• Communication: further information regarding this position will be sent via email; please monitor your inbox and spam/junk folders for notices

Supplemental Information

• Completing the application, including all supplemental questions, serves as the exam for this position; no additional written exam at a test center is required
• Your score reflects the detail provided on your application and in response to supplemental questions
• Your score is valid only for this posting
• Provide complete and accurate information to avoid a lower assessment or disqualification
• You may apply/test only once for this posting
• Results will be communicated via email