Help Desk / IVR / Scheduling Assistant / Front Desk / Administrative Assistant

GSK Solutions Inc is seeking a Scheduling Assistant II to support operations in Harrisburg, PA. This hybrid onsite role blends front desk duties with customer communications, scheduling support, and IVR-related tasks to keep the service flow smooth and responsive.

Responsibilities

• Serve as central point of contact for all incoming customer calls/emails
• Address customer questions/concerns as much as possible
• Delegate to appropriate individual/group if unable to address
• Log customer calls and report out weekly
• Assist schedulers with proactive customer contacts throughout job scheduling process
• Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
• Schedule customer appointments, issue reminders/confirmations
• Maintain log of all communications to report out weekly
• Provide other scheduler assistance as needed
• Assist in creating work packets
• Assist in processing bundled job cards
• Remove job holds once verified
• Create IVR appointments
• Assist in WO close out
• Schedule temp disconnects
• Investigate property damage claims and schedule work if PPL liability is determined

Role

Scheduling Assistant II (Hybrid Onsite)

Location

Harrisburg, PA

Duration

12 Months

Pay rate

USD 20 - 22 per hour

Interview

Virtual

Note

This is a hybrid role with three days in the office per week. This is not a driving role.

Work location

Hybrid remote in Harrisburg, PA 17111