Jamaica, NY

Support Jobs in Jamaica, NY

4 jobs found

Include remote jobs

18d ago

Help Desk Technician

TechTrek IT Solutions Inc. Jamaica, NY

Jamaica, NY

18d ago

$22 - $26/hr Full time Active Directory Computer Skills Customer Support

Apply Now

Job Description

TechTrek IT Solutions Inc. is seeking a Help Desk Technician to provide first-line technical assistance for end-users on-site in Jamaica, NY. In this role, you will troubleshoot hardware and software issues, work within support ticket workflows, and help maintain the stability and security of core IT infrastructure.

What you’ll do

Deliver prompt, professional support to end-users through help desk systems, resolving issues involving hardware, software, operating systems, and network connectivity.
Troubleshoot computer hardware components, peripherals, mobile devices, and operating systems including Windows, macOS, and Linux.
Assist with network troubleshooting for LAN, TCP/IP, DNS, VPNs, firewalls, and Active Directory management.
Support desktop support activities by configuring, maintaining, and repairing computers and related equipment.
Manage customer support tickets using help desk systems, including accurate issue documentation and follow-up to ensure resolution.
Analyze recurring problems to identify root causes and recommend improvements for system stability and security.
Collaborate with IT teams on equipment setup, software deployment, security updates, GPO (Group Policy Object) configurations, and user account management.

What you bring

Proven experience in technical support or help desk roles in a corporate or enterprise environment.
Strong working knowledge of Microsoft Office applications and familiarity with Microsoft Windows Server environments.
Hands-on troubleshooting experience with networking concepts such as LAN/WAN, TCP/IP, DNS configuration, and VPN connectivity.
Hardware troubleshooting capability, including diagnosing issues with computer components and peripherals and performing repairs or replacements as needed.
Experience supporting operating systems including Windows (Windows 10/11), macOS, and Linux distributions.
Familiarity with help desk ticket management tools and customer service best practices to support timely resolution.
Strong communication skills to explain technical information clearly to non-technical users, along with solid analytical skills for diagnosing complex problems.

Technologies you’ll work with

Help desk systems
Windows, macOS, Linux
Microsoft Office applications
Microsoft Windows Server environments
LAN/WAN, TCP/IP, DNS, VPNs, firewalls
Active Directory, GPO (Group Policy Object)

Schedule and location

Work location: In person
Location: Jamaica, NY

Compensation

Pay: USD 22.00 - 26.00 per hour

Benefits

Flexible schedule

View full job page →

30d ago

Airport Airfield, Safety & Security Systems Support Engineer

SDNA Tech Jamaica, NY

Jamaica, NY

30d ago Closed

$90k - $130k/yr Full time Aviation Safety Incident Management Onsite

This position is no longer accepting applications (closed Nov 6, 2026).

Job Description

The Airport Airfield, Safety and Security Systems Support Engineer role supports mission-critical safety and security technology at John F Kennedy Airport in Jamaica, NY. This position focuses on troubleshooting, operational support, and incident reporting for integrated airport systems.

Location

Jamaica, NY (onsite), serving John F Kennedy Airport, NY.

Compensation

USD 90,000 - 130,000 per year.

Experience Level

Minimum: 3 years of relevant experience.

Responsibilities

Lead and participate in triage activities during downtime in coordination with cross-functional teams.
Work collaboratively with other teams to support airport systems and resolve operational issues.
Provide incident management and analysis reports.
Maintain and create documentation for training purposes.
Maintain and create standard operating procedures (SOPs) and checklists as needed.

Required Experience and Skills

3-5 years of hands-on experience supporting, troubleshooting, operating, and maintaining:

Airfield Ground Lighting (AGL)
Airport visual docking guidance systems
Passenger boarding bridge systems
Apron Management Systems
CCTV
Access Control Systems (ACS)
Physical security information management systems
Airport operations control systems
Data center equipment

Good knowledge of integrated technical management systems.
Excellent verbal and written communication skills.

Benefits

401(k)
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Relocation assistance
Vision insurance

View full job page →

1mo ago

IT Support Specialist

St. Paul's Benevolent Educational & Missionary Institute Inc. Jamaica, NY

Jamaica, NY

1mo ago Closed

$65k - $75k/yr Full time End User Support Google Workspace Hardware Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

The IT Support Specialist role supports day-to-day employee technology needs by maintaining systems, resolving issues, and helping keep the IT environment reliable.

Responsibilities

Handle IT help requests via phone, email, or in-person support
Install, configure, and maintain computer hardware, software, and peripherals
Troubleshoot basic issues for desktops, laptops, printers, and network connectivity
Support setup and maintenance of email, cloud services, and user accounts using Microsoft 365 and Google Workspace
Record troubleshooting steps and outcomes, and maintain IT work logs
Assist with new workstation setup, including imaging and software installation
Provide user guidance on best practices and IT policies

Requirements

High school diploma or equivalent; Associate degree or relevant certifications preferred
Basic understanding of operating systems including Windows and macOS, plus common software applications
Familiarity with networking concepts including TCP/IP, Wi-Fi, and LAN/WAN
Strong problem-solving and analytical skills
Effective communication and customer service skills

Preferred

CompTIA A+, Network+, or similar IT certifications
Experience through internship, part-time IT, or technical support roles
Ability to work independently and escalate complex issues to senior staff
Exposure to Active Directory and remote support tools

Technologies

Microsoft 365
Google Workspace
Windows
macOS
TCP/IP
Wi-Fi
LAN/WAN

Benefits

Health insurance
Paid time off
Retirement plan options
Professional development opportunities
Professional development assistance

Compensation

Base salary: $65,000–$75,000 per year (commensurate with experience)

Working Conditions

Location: Jamaica, NY (onsite)
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Coverage needs: some flexibility for evening or weekend support may be required
Work style: hands-on troubleshooting and occasional lifting of hardware equipment

View full job page →

3mo ago

IT Support Officer - Microsoft 365, Azure & Desktop Support

ESP Global Services Limited Jamaica, NY

Jamaica, NY

3mo ago Closed

$60k - $70k/yr Full time Azure Cloud Cloud Platform

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

This onsite IT Operations Support Officer role with ESP Global Services Limited focuses on desktop support, Microsoft 365 and Azure administration, and broader IT operations assistance at JFK Airport in Jamaica, NY.

Responsibilities

Provide hands-on desktop support for end users, covering Windows workstations, laptops, printers, scanners, peripherals, mobile devices, and airport-supported equipment.
Troubleshoot Windows operating systems, Microsoft 365 applications (Outlook, Teams, OneDrive), user access issues, device configuration, and common productivity software problems.
Apply Microsoft certification knowledge to assist users, resolve incidents, enhance troubleshooting quality, and adhere to approved support procedures.
Utilize Microsoft Azure Fundamentals AZ-900 concepts to understand cloud concepts, identity and access, Azure services, governance, and cloud-based support scenarios.
Support endpoint setup, device refreshes, user onboarding and offboarding, and equipment deployments as assigned.
Diagnose and resolve hardware, software, operating system, printer, peripheral, and connectivity incidents.
Troubleshoot LAN, Wi-Fi, cabling, IP addressing, DNS, DHCP, and basic routing or switching issues using CompTIA Network+ level knowledge.
Assist with airport operational systems and shared-use technology platforms while following safety, security, and access control protocols.
Perform preventive maintenance to inspect, test, and validate endpoint devices, peripherals, printers, networking components, and supported airport systems.
Own assigned tickets from intake to resolution, ensuring timely follow-up, clear notes, accurate service codes, and professional communication with end users.
Document troubleshooting steps, impact, resolution details, vendor actions, and follow-up requirements.
Follow defined escalation procedures for Priority 1 and Priority 2 incidents and monitor vendor-driven tickets toward closure.
Communicate clearly with end users, internal teams, airport staff, airline partners, and vendors in a respectful manner.
Act as team lead in the absence of supervisors, supporting continuity of operations and coordination among colleagues.
Provide guidance to Level 1 support through coaching, knowledge sharing, and real-time technical support.
Coordinate return merchandise authorizations and vendor actions for NEC biometric equipment, Swissport systems, Dell end-user devices, and other supported technologies.
Track repairs, replacements, consumables, and inventory for ESP and IAT assets, including laptops, keyboards, mice, microphones, and related supplies.
Maintain an organized IT workspace and ensure equipment, supplies, and support areas remain ready for operations.

Requirements

Hands-on IT desktop support experience in a professional environment.
Experience troubleshooting Windows devices, Microsoft 365 applications, Outlook, Teams, OneDrive, user accounts, and device configuration issues.
Microsoft certification strongly preferred, such as Microsoft 365 Fundamentals, Azure Fundamentals AZ-900, Security, Compliance, and Identity Fundamentals, or other relevant Microsoft credentials.
CompTIA A+ certification or equivalent experience supporting computers, operating systems, printers, peripherals, mobile devices, and hardware troubleshooting.
CompTIA Network+ certification or equivalent networking knowledge, including LAN, Wi-Fi, cabling, IP addressing, DNS, DHCP, and basic network troubleshooting.
Strong customer service, communication, documentation, prioritization, and problem-solving skills.
Ability to work in a fast-paced airport environment while meeting service level agreements and operational expectations.

Technologies

Windows
Microsoft 365
Outlook
Teams
OneDrive
Azure

Benefits

Medical/Dental & Vison Insurance
PTO time

Physical Requirements

Able to lift or push 20-50 pounds of equipment as needed
Able to stand or kneel for extended periods
Able to use mechanical tools

Preferred Certifications

CompTIA A+ & Network+ certifications
Microsoft (Azure & O365) Certifications

View full job page →

Support Jobs in Jamaica, NY

Help Desk Technician

Airport Airfield, Safety & Security Systems Support Engineer

IT Support Specialist

IT Support Officer - Microsoft 365, Azure & Desktop Support

Get Support Jobs in Jamaica, NY alerts