Jamaica, NY

Support Jobs in Jamaica, NY

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Today

IT Support Specialist

St. Paul's Benevolent Educational & Missionary Institute Inc. Jamaica, NY

Jamaica, NY

Today

$65k - $75k/yr Full time End User Support Google Workspace Hardware Support

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Job Description

The IT Support Specialist role supports day-to-day employee technology needs by maintaining systems, resolving issues, and helping keep the IT environment reliable.

Responsibilities

Handle IT help requests via phone, email, or in-person support
Install, configure, and maintain computer hardware, software, and peripherals
Troubleshoot basic issues for desktops, laptops, printers, and network connectivity
Support setup and maintenance of email, cloud services, and user accounts using Microsoft 365 and Google Workspace
Record troubleshooting steps and outcomes, and maintain IT work logs
Assist with new workstation setup, including imaging and software installation
Provide user guidance on best practices and IT policies

Requirements

High school diploma or equivalent; Associate degree or relevant certifications preferred
Basic understanding of operating systems including Windows and macOS, plus common software applications
Familiarity with networking concepts including TCP/IP, Wi-Fi, and LAN/WAN
Strong problem-solving and analytical skills
Effective communication and customer service skills

Preferred

CompTIA A+, Network+, or similar IT certifications
Experience through internship, part-time IT, or technical support roles
Ability to work independently and escalate complex issues to senior staff
Exposure to Active Directory and remote support tools

Technologies

Microsoft 365
Google Workspace
Windows
macOS
TCP/IP
Wi-Fi
LAN/WAN

Benefits

Health insurance
Paid time off
Retirement plan options
Professional development opportunities
Professional development assistance

Compensation

Base salary: $65,000–$75,000 per year (commensurate with experience)

Working Conditions

Location: Jamaica, NY (onsite)
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Coverage needs: some flexibility for evening or weekend support may be required
Work style: hands-on troubleshooting and occasional lifting of hardware equipment

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1mo ago

IT Support Officer - Microsoft 365, Azure & Desktop Support

ESP Global Services Limited Jamaica, NY

Jamaica, NY

1mo ago Closed

$60k - $70k/yr Full time Azure Cloud Cloud Platform

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

This onsite IT Operations Support Officer role with ESP Global Services Limited focuses on desktop support, Microsoft 365 and Azure administration, and broader IT operations assistance at JFK Airport in Jamaica, NY.

Responsibilities

Provide hands-on desktop support for end users, covering Windows workstations, laptops, printers, scanners, peripherals, mobile devices, and airport-supported equipment.
Troubleshoot Windows operating systems, Microsoft 365 applications (Outlook, Teams, OneDrive), user access issues, device configuration, and common productivity software problems.
Apply Microsoft certification knowledge to assist users, resolve incidents, enhance troubleshooting quality, and adhere to approved support procedures.
Utilize Microsoft Azure Fundamentals AZ-900 concepts to understand cloud concepts, identity and access, Azure services, governance, and cloud-based support scenarios.
Support endpoint setup, device refreshes, user onboarding and offboarding, and equipment deployments as assigned.
Diagnose and resolve hardware, software, operating system, printer, peripheral, and connectivity incidents.
Troubleshoot LAN, Wi-Fi, cabling, IP addressing, DNS, DHCP, and basic routing or switching issues using CompTIA Network+ level knowledge.
Assist with airport operational systems and shared-use technology platforms while following safety, security, and access control protocols.
Perform preventive maintenance to inspect, test, and validate endpoint devices, peripherals, printers, networking components, and supported airport systems.
Own assigned tickets from intake to resolution, ensuring timely follow-up, clear notes, accurate service codes, and professional communication with end users.
Document troubleshooting steps, impact, resolution details, vendor actions, and follow-up requirements.
Follow defined escalation procedures for Priority 1 and Priority 2 incidents and monitor vendor-driven tickets toward closure.
Communicate clearly with end users, internal teams, airport staff, airline partners, and vendors in a respectful manner.
Act as team lead in the absence of supervisors, supporting continuity of operations and coordination among colleagues.
Provide guidance to Level 1 support through coaching, knowledge sharing, and real-time technical support.
Coordinate return merchandise authorizations and vendor actions for NEC biometric equipment, Swissport systems, Dell end-user devices, and other supported technologies.
Track repairs, replacements, consumables, and inventory for ESP and IAT assets, including laptops, keyboards, mice, microphones, and related supplies.
Maintain an organized IT workspace and ensure equipment, supplies, and support areas remain ready for operations.

Requirements

Hands-on IT desktop support experience in a professional environment.
Experience troubleshooting Windows devices, Microsoft 365 applications, Outlook, Teams, OneDrive, user accounts, and device configuration issues.
Microsoft certification strongly preferred, such as Microsoft 365 Fundamentals, Azure Fundamentals AZ-900, Security, Compliance, and Identity Fundamentals, or other relevant Microsoft credentials.
CompTIA A+ certification or equivalent experience supporting computers, operating systems, printers, peripherals, mobile devices, and hardware troubleshooting.
CompTIA Network+ certification or equivalent networking knowledge, including LAN, Wi-Fi, cabling, IP addressing, DNS, DHCP, and basic network troubleshooting.
Strong customer service, communication, documentation, prioritization, and problem-solving skills.
Ability to work in a fast-paced airport environment while meeting service level agreements and operational expectations.

Technologies

Windows
Microsoft 365
Outlook
Teams
OneDrive
Azure

Benefits

Medical/Dental & Vison Insurance
PTO time

Physical Requirements

Able to lift or push 20-50 pounds of equipment as needed
Able to stand or kneel for extended periods
Able to use mechanical tools

Preferred Certifications

CompTIA A+ & Network+ certifications
Microsoft (Azure & O365) Certifications

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Support Jobs in Jamaica, NY

IT Support Specialist

IT Support Officer - Microsoft 365, Azure & Desktop Support

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