IT Support Specialist

The IT Support Specialist role supports day-to-day employee technology needs by maintaining systems, resolving issues, and helping keep the IT environment reliable.

Responsibilities

• Handle IT help requests via phone, email, or in-person support
• Install, configure, and maintain computer hardware, software, and peripherals
• Troubleshoot basic issues for desktops, laptops, printers, and network connectivity
• Support setup and maintenance of email, cloud services, and user accounts using Microsoft 365 and Google Workspace
• Record troubleshooting steps and outcomes, and maintain IT work logs
• Assist with new workstation setup, including imaging and software installation
• Provide user guidance on best practices and IT policies

Requirements

• High school diploma or equivalent; Associate degree or relevant certifications preferred
• Basic understanding of operating systems including Windows and macOS, plus common software applications
• Familiarity with networking concepts including TCP/IP, Wi-Fi, and LAN/WAN
• Strong problem-solving and analytical skills
• Effective communication and customer service skills

Preferred

• CompTIA A+, Network+, or similar IT certifications
• Experience through internship, part-time IT, or technical support roles
• Ability to work independently and escalate complex issues to senior staff
• Exposure to Active Directory and remote support tools

Technologies

• Microsoft 365
• Google Workspace
• Windows
• macOS
• TCP/IP
• Wi-Fi
• LAN/WAN

Benefits

• Health insurance
• Paid time off
• Retirement plan options
• Professional development opportunities
• Professional development assistance

Compensation

• Base salary: $65,000–$75,000 per year (commensurate with experience)

Working Conditions

• Location: Jamaica, NY (onsite)
• Schedule: Monday–Friday, 8:30 AM–5:00 PM
• Coverage needs: some flexibility for evening or weekend support may be required
• Work style: hands-on troubleshooting and occasional lifting of hardware equipment