Help Desk Technician

TechTrek IT Solutions Inc. is seeking a Help Desk Technician to provide first-line technical assistance for end-users on-site in Jamaica, NY. In this role, you will troubleshoot hardware and software issues, work within support ticket workflows, and help maintain the stability and security of core IT infrastructure.

What you’ll do

• Deliver prompt, professional support to end-users through help desk systems, resolving issues involving hardware, software, operating systems, and network connectivity.
• Troubleshoot computer hardware components, peripherals, mobile devices, and operating systems including Windows, macOS, and Linux.
• Assist with network troubleshooting for LAN, TCP/IP, DNS, VPNs, firewalls, and Active Directory management.
• Support desktop support activities by configuring, maintaining, and repairing computers and related equipment.
• Manage customer support tickets using help desk systems, including accurate issue documentation and follow-up to ensure resolution.
• Analyze recurring problems to identify root causes and recommend improvements for system stability and security.
• Collaborate with IT teams on equipment setup, software deployment, security updates, GPO (Group Policy Object) configurations, and user account management.

What you bring

• Proven experience in technical support or help desk roles in a corporate or enterprise environment.
• Strong working knowledge of Microsoft Office applications and familiarity with Microsoft Windows Server environments.
• Hands-on troubleshooting experience with networking concepts such as LAN/WAN, TCP/IP, DNS configuration, and VPN connectivity.
• Hardware troubleshooting capability, including diagnosing issues with computer components and peripherals and performing repairs or replacements as needed.
• Experience supporting operating systems including Windows (Windows 10/11), macOS, and Linux distributions.
• Familiarity with help desk ticket management tools and customer service best practices to support timely resolution.
• Strong communication skills to explain technical information clearly to non-technical users, along with solid analytical skills for diagnosing complex problems.

Technologies you’ll work with

• Help desk systems
• Windows, macOS, Linux
• Microsoft Office applications
• Microsoft Windows Server environments
• LAN/WAN, TCP/IP, DNS, VPNs, firewalls
• Active Directory, GPO (Group Policy Object)

Schedule and location

• Work location: In person
• Location: Jamaica, NY

Compensation

• Pay: USD 22.00 - 26.00 per hour

Benefits

• Flexible schedule